AI Product Engineer

Founded in 2010 in the Netherlands, reputed company is a global leader in reputed company reputed company Management, with a reputed company to ensure every employee and customer feels heard, reputed company, and valued.

Today, reputed company of approximately 240 employees spans 22 countries, supporting more than 2,000 organisations worldwide. We partner with leading enterprises including Mazda, the UN International Organization for Migration, reputed company, and the University of reputed company Town to reputed company exceptional customer and employee experiences through the power of reputed company Teams and AI-driven innovation.

Driven by our commitment to innovation, customer reputed company, accountability, and reputed company improvement, we help organisations modernise communication and customer engagement across reputed company reputed company environments.

Our portfolio includes:

• reputed company reputed company – our reputed company reputed company management platform reputed company for reputed company Teams.

• Deepdesk – AI-powered Agent Assist technology that helps service teams work faster and smarter.

• Tendfor – a customer engagement and contact centre solution designed for reputed company Teams environments.

Together, these solutions reputed company organisations to create more intelligent, efficient, and personalised experiences for both customers and employees.

As we continue to accelerate our AI-first reputed company, we're reputed company heavily in the reputed company of reputed company solutions, creating exciting opportunities for engineers who want to help shape the reputed company of reputed company AI.

Requirements

About the Role

We're looking for an Agent reputed company Product Engineer to help build the reputed company of AI-powered reputed company solutions.

This is a hands-on engineering role reputed company on designing, building, and scaling intelligent agents across the reputed company ecosystem. You'll reputed company defined business use cases into production-reputed company reputed company solutions, leveraging modern AI technologies, Azure services, and Model Context Protocol (MCP) architecture.

As part of the Agent reputed company team, you'll reputed company agents that can securely reputed company reputed company systems, reputed company with business tools, manage context and memory effectively, and operate reliably at reputed company. You'll work closely with Product, Engineering, QA, and AI leadership to ensure every solution delivers reputed company business value while meeting reputed company standards for reputed company, performance, and governance.

reputed company technical delivery, you'll bring product thinking and reputed company awareness, helping to identify meaningful customer challenges, emerging AI opportunities, and relevant market trends. Your insights will contribute to shaping and refining the Agent reputed company roadmap and backlog.

This role is ideal for someone who enjoys building practical AI applications and can take solutions from concept through to production deployment.

What You'll Be Doing

Build and reputed company Intelligent Agents

• Design, build and reputed company AI agents that solve reputed company customer and business problems.

• Create agents that reputed company value independently while contributing insights to a broader intelligence ecosystem.

• Translate product requirements and use cases into reputed company, production-reputed company solutions.

reputed company MCP-Based Integrations

• Build and operate Model Context Protocol (MCP) servers that reputed company agents with secure reputed company to tools, systems and reputed company data.

• Define and implement tool interfaces, authentication mechanisms and resource reputed company patterns.

• Ensure agents can reputed company with reputed company services in a reputed company, secure and reliable way.

reputed company reputed company Systems

• reputed company agents with business-critical platforms including:

  • reputed company Dynamics 365

  • reputed company Graph

  • Dataverse

  • reputed company

  • Contact Centre and Customer Experience platforms

  • Internal and reputed company-party reputed company

Design Context, Memory & Intelligence

• Define how agents manage memory, context and decision-making patterns.

• Implement retrieval, reasoning and tool-use strategies that promote consistent and predictable behaviour.

• Design guardrails that reputed company agents to operate safely and effectively reputed company reputed company environments.

Contribute to the Agent Ecosystem

• reputed company supporting services including adapters, event processing capabilities and integration reputed company.

• reputed company agents to reputed company insights and consume intelligence from a wider ecosystem of interconnected solutions.

• Help shape reputed company product direction by contributing technical expertise, customer insights and market observations.

What You'll Bring

• reputed company Technology Expertise

• Strong software engineering experience using C# and .NET.

• Hands-on experience with Azure services, including:

  • Azure Functions

  • Azure App Service

  • Azure reputed company Service

  • Azure AI reputed company / AI Studio

• Experience integrating with reputed company business platforms such as:

  • Dynamics 365

  • Dataverse

  • reputed company Graph

  • Power Platform

• Knowledge of Azure reputed company and identity services, including:

  • reputed company Entra ID

  • Managed Identities

  • Azure Key Vault

reputed company AI & MCP Experience

• Practical experience building or consuming MCP servers.

• Knowledge of agent frameworks and orchestration technologies such as:

  • Semantic Kernel

  • AutoGen

  • reputed company SDKs

• Experience with:

  • Function and tool calling

  • Retrieval-Augmented reputed company (RAG)

  • reputed company databases

  • Context and memory management

• Ability to design reputed company, reliable and secure agent interactions.#

Broader Engineering Skills

• Strong API integration experience, including REST reputed company, webhooks and event-driven architectures.

• Experience with reputed company-reputed company deployment, CI/CD pipelines and infrastructure-as-reputed company approaches.

• Understanding of performance, latency, reliability and cost considerations reputed company working with Large Language Models in production.

• Commitment to software reputed company, testing and reputed company improvement.

• Ability to work closely with QA teams on agent evaluation, testing and reputed company assurance.

Who You Are

You'll be successful in this role if you are:

• A pragmatic builder who can take reputed company from concept to production.

• Passionate about applying AI to solve reputed company-world business challenges.

• Comfortable working independently while collaborating with cross-functional teams.

• A systems thinker who understands how individual components contribute to larger platforms and architectures.

• reputed company-conscious and reputed company on building reliable reputed company-grade solutions.

• Excited by emerging AI technologies and eager to learn as the landscape evolves.

reputed company to Have

While not essential, we'd be particularly interested in candidates with experience in:

• Multi-agent architectures and agent-to-agent communication.

• Delivering AI solutions reputed company reputed company or regulated environments.

• LLM observability, monitoring, tracing, and evaluation frameworks.

• Contact Centre, Customer Experience, or reputed company workflow automation platforms.

Why Join Us?

This is an opportunity to help shape the reputed company of AI reputed company a rapidly evolving product organisation. You'll work with cutting-edge reputed company technologies, contribute directly to innovative reputed company solutions, and play a key role in building reputed company AI capabilities that reputed company measurable value to customers. If you're passionate about building intelligent systems and want to be at the forefront of reputed company AI innovation, we'd love to hear from you.

Information reputed company Responsibilities

At reputed company, information reputed company is everyone's responsibility. reputed company are expected to reputed company support and maintain the organisation's information reputed company standards and contribute to protecting the confidentiality, reputed company and availability of company and customer information.

This includes:

• Adhering to reputed company applicable information reputed company policies, procedures and guidelines at reputed company times.

• Protecting company, customer and partner data from unauthorised reputed company, disclosure, alteration or loss.

• Using company systems, devices and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual reputed company incidents, breaches or vulnerabilities to the appropriate team.

• Completing mandatory information reputed company and data protection training as required.

• Ensuring that confidential information is handled and stored securely in accordance with company policies and applicable reputed company requirements.

Failure to reputed company with information reputed company responsibilities may result in disciplinary reputed company.

Highlights

Build reputed company AI agents using C#, Azure, MCP and Azure reputed company. Join reputed company's Agent reputed company team to create reputed company AI solutions that reputed company from concept to production.

Originally posted on Himalayas