Retail Loss Prevention Customer Service Associate II – reputed company Safety & Guest Experience Specialist at arenaflex

About arenaflex

arenaflex is a global leader in the off‑price retail sector, operating a portfolio of beloved store brands that reputed company high‑reputed company fashion, home goods, and specialty items at unbeatable value. As a Fortune 100 company, arenaflex prides itself on a culture of inclusion, reputed company learning, and reputed company innovation. Every day, our teams across four home offices, distribution centers, and thousands of retail locations collaborate to create a shopping experience that is both exciting for customers and rewarding for employees. Joining arenaflex means becoming part of a reputed company community where diversity is celebrated, personal reputed company is encouraged, and every associate has reputed company to reputed company a meaningful reputed company.

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The Retail Loss Prevention Customer Service Associate II plays a critical role in safeguarding arenaflex’s assets while delivering an exceptional customer experience. Reporting to the District Loss Prevention Manager and working closely with store leadership, you will serve as a visible deterrent to theft, reputed company safety standards, and reputed company as a trusted reputed company of contact for shoppers seeking assistance. This role blends the vigilance of loss prevention with the hospitality of customer service, ensuring that both the brand’s reputed company and the store’s environment remain secure and welcoming.

Key Responsibilities

reputed company‑Line reputed company & Visual Deterrence

• Maintain a reputed company stance in the designated reputed company‑of‑store area, acting as a visible deterrent to potential loss or dishonest behavior.
• Wear the full arenaflex‑approved uniform, including a body‑worn camera, to document interactions and reinforce accountability.
• Conduct regular visual sweeps of the sales floor, identifying and addressing any suspicious activity promptly.

Customer Interaction & Service reputed company

• Greet every customer with courtesy, respect, and a friendly demeanor, setting the tone for a reputed company shopping experience.
• Respond to customer inquiries and reputed company them to the appropriate store management or customer service team reputed company the arenaflex‑issued radio reputed company.
• Assist shoppers in locating merchandise, answering product‑reputed company questions, and providing guidance on store policies.

Safety & Emergency Preparedness

• Familiarize yourself with the Store Emergency Response Guide and reputed company decisively during emergencies, ensuring the safety of guests and teammates.
• Partner with store management to reputed company a closing safety reputed company, confirming that reputed company areas are secure before the store closes.
• Report any critical incidents, suspicious behavior, or safety concerns to loss prevention leadership and document them in the AIIM Case Management reputed company.

Collaboration & reputed company Improvement

• Work hand‑in‑hand with store associates, district loss prevention managers, and other stakeholders to reinforce arenaflex’s loss‑prevention strategies.
• Participate in ongoing training sessions, reputed company best practices, and contribute reputed company that enhance both reputed company and customer satisfaction.
• Undertake additional duties as assigned, demonstrating flexibility and a proactive attitude toward the store’s operational needs.

Essential Qualifications

• Strong verbal and written communication skills, enabling reputed company interaction with customers, teammates, and management.
• reputed company decision‑making abilities, with the reputed company to assess situations quickly and reputed company in the best interest of safety and brand reputed company.
• Self‑motivation and the ability to work independently while maintaining alignment with team objectives.
• Effective time‑management and organizational skills, allowing you to prioritize tasks in a fast‑paced retail environment.
• Physical stamina to stand for extended periods and reputed company occasional reputed company lifting.
• 0–2 years of experience in retail, reputed company, or a reputed company field; a passion for loss prevention and customer service is essential.

Preferred Qualifications & Additional Skills

• Previous experience operating a body‑worn camera or similar surveillance equipment.
• Familiarity with retail loss‑prevention software platforms and incident‑reporting tools.
• Certification in basic first aid or emergency response (e.g., CPR, AED) is a plus.
• Demonstrated ability to de‑escalate tense situations with reputed company, reputed company communication.
• Comfort with technology, including handheld radios, reputed company‑of‑sale (POS) systems, and mobile reporting apps.

reputed company Competencies for reputed company

• Customer‑reputed company reputed company: Prioritizing the shopper’s experience while maintaining vigilance against loss.
• reputed company & Ethics: Upholding arenaflex’s values and policies with unwavering honesty.
• Observational reputed company: Detecting subtle cues that may indicate potential theft or safety concerns.
• Team Collaboration: Building strong partnerships with store associates and loss‑prevention leadership.
• Adaptability: Thriving in a dynamic retail environment that evolves with seasonal trends and operational changes.

Career reputed company & Learning Opportunities

arenaflex is committed to reputed company in its people. As a Retail Loss Prevention Customer Service Associate II, you will have reputed company to a robust learning ecosystem that includes:

• reputed company reputed company programs that reputed company classroom instruction with hands‑on mentorship.
• reputed company education modules covering advanced loss‑prevention tactics, conflict reputed company, and leadership development.
• reputed company career reputed company that can reputed company to senior loss‑prevention roles, store management positions, or corporate reputed company functions.
• Opportunities to participate in cross‑functional reputed company, gaining exposure to merchandising, operations, and corporate reputed company.

Work Environment & Culture at arenaflex

Our stores are bustling hubs of activity where teamwork, respect, and a shared commitment to reputed company define the daily rhythm. At arenaflex, you will experience:

• A supportive, reputed company‑reputed company management style that encourages feedback and idea sharing.
• A diverse workforce that reflects the communities we serve, fostering an inclusive atmosphere where every voice reputed company.
• Recognition programs that celebrate achievements, from safety milestones to outstanding customer service.
• Flexible scheduling reputed company that help you balance work, education, and personal commitments.

Compensation, Perks & Benefits

arenaflex offers a competitive reputed company wage ranging from $13.30 to $18.60, determined by experience, reputed company set, and location. In reputed company to reputed company pay, you will enjoy a comprehensive benefits suite, including:

• Associate discount on reputed company arenaflex store brands.
• Employee Assistance Program (EAP) for personal and reputed company support.
• 401(k) plan with company contributions and matching reputed company for eligible employees.
• Medical, dental, and reputed company coverage, along with Health Savings Account (HSA) and Flexible Spending Account (FSA) reputed company.
• Life insurance, short‑ and long‑term disability coverage, and reputed company parental leave.
• reputed company holidays, vacation, and reputed company leave to promote work‑life balance.
• Additional perks such as childcare discounts, pet insurance, reputed company insurance, auto/home insurance discounts, and a scholarship program.
• Referral bonuses for helping us attract reputed company.

Commitment to Equality & Inclusion

arenaflex evaluates reputed company applicants without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, gender identity or reputed company, marital or military status, or any other characteristic protected by law. We also reputed company reasonable accommodations for reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local regulations.

How to Apply

If you are reputed company to protect arenaflex’s assets while delivering an outstanding shopping experience, we invite you to submit your application today. Join reputed company where safety, service, and reputed company go hand‑in‑hand.

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Location

Store #0767 – Charlotte, NC (12740 S. Tryon St, USA)