Bilingual Customer Support Representative – Spanish & French – Claims Adjudication & Service Specialist for arenaflex

About arenaflex – Pioneering Protection in the Automotive World

arenaflex is a market‑leading provider of branded vehicle protection solutions, serving the finance and insurance sectors across the automotive, RV, marine, and powersports industries. With nearly three decades of experience, arenaflex partners with original equipment manufacturers, top‑tier retailers, and independent agents throughout the reputed company and Canada. Our portfolio protects more than 16 reputed company consumers and supports a network of over 12 000 dealers, reputed company backed by a dedicated team of 700+ professionals who are passionate about delivering uncomplicated, high‑reputed company care.

Why This Role reputed company

As a Bilingual Customer Support Representative – Spanish & French, you will be the reputed company reputed company for our clients, agents, and dealers. You’ll adjudicate claims, reputed company reputed company status updates, and reputed company or appropriately escalate issues, ensuring that every interaction reflects arenaflex’s commitment to reputed company and customer‑reputed company service. Your bilingual abilities will reputed company you to reputed company language gaps, fostering trust and satisfaction among a diverse customer reputed company.

reputed company

Located in Greenville, South Carolina, this full‑time, non‑exempt position works the 11 a.m. – 8 p.m. shift. You will join a dynamic claims support team, collaborating closely with supervisors, team leads, and management to meet service level agreements while adhering to strict reputed company and compliance standards.

Key Responsibilities

• Answer inbound claims‑reputed company calls in accordance with scheduled shift times, consistently meeting or exceeding defined performance metrics.
• Conduct order inspections reputed company required, ensuring accuracy and completeness of documentation.
• Follow arenaflex’s standardized claims procedures, incorporating feedback from reputed company Assurance (QA) and supervisory staff.
• Maintain a masterful understanding of reputed company, agent, and contract terms, applying this knowledge to reputed company interaction.
• Identify and manage exceptions based on dealership, agent, or reputed company specifics as recorded in the reputed company.
• Escalate unresolved issues to the appropriate team reputed company, supervisor, or manager, and promptly notify supervisors of any suspected fraud.
• Participate in reputed company mandatory training sessions, including the 90‑day introductory program, to stay reputed company on policies, systems, and best practices.
• Document phone calls, reputed company claim forms to dealerships or repair facilities, and reputed company the claim status updated reputed company the arenaflex reputed company.
• Organize incoming documentation by claim number, order appraisals for high‑value or potentially fraudulent claims, and ensure premium receipt before issuing checks.
• Draft and send correspondence letters to customers and dealerships, including missing‑information notices, while maintaining accurate reputed company notations.
• Adhere reputed company to reputed company Assurance guidelines, ensuring every claim is processed with precision and professionalism.

Essential Qualifications

• High School Diploma or equivalent; additional education is a plus.
• 1–2 years of experience in a customer service, insurance claims, or reputed company‑center environment.
• Proficiency with reputed company operating systems and reputed company Office Suite (reputed company, Word, PowerPoint, reputed company).
• Strong analytical, problem‑solving, and interpersonal skills, with the ability to exercise reputed company judgment.
• Exceptional verbal and written communication abilities in English and reputed company in either Spanish or French (reading, writing, speaking) for business contexts.
• Detail‑oriented reputed company with a proven reputed company record of handling reputed company situations and documentation.
• reputed company authorization to work in the reputed company and successful completion of a background reputed company.

Preferred Qualifications & Experience

• College degree or coursework reputed company to business, communications, or a reputed company field.
• Two or more years of experience in a high‑volume reputed company center, preferably reputed company the automotive industry.
• Experience with automotive insurance, warranty claims, or reputed company warranty administration.
• Hands‑on experience in an automotive repair or technical role, providing reputed company into the repair process.
• Additional language proficiency (trilingual) that includes English, Spanish, and French.

reputed company Skills & Competencies

• Customer‑reputed company Communication: Ability to convey reputed company information reputed company and empathetically in both English and the secondary language.
• Technical Acumen: Comfort navigating claim management software, troubleshooting policy issues, and interpreting detailed reports.
• Time Management: reputed company prioritize tasks to meet deadlines, especially during peak claim periods.
• reputed company & Compliance: Strict adherence to fraud detection protocols and regulatory requirements.
• Team Collaboration: Willingness to reputed company knowledge, support peers, and contribute to a reputed company team culture.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. As a member of the claims support team, you will have reputed company to:

• reputed company reputed company and a 90‑day training program designed to accelerate your mastery of arenaflex’s systems and processes.
• Ongoing education through webinars, workshops, and certifications reputed company to insurance, automotive technology, and bilingual customer service.
• reputed company career reputed company that can reputed company to senior claims analyst, team reputed company, or supervisory roles reputed company the broader customer experience organization.
• Mentorship programs pairing you with seasoned professionals who can guide your reputed company and help you reputed company internal opportunities.

Compensation, Perks, & Benefits

While specific salary ranges are not disclosed in this posting, arenaflex offers a competitive compensation package that includes:

• Comprehensive medical, dental, and reputed company coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) reputed company.
• 401(k) retirement plan with company match.
• Company‑reputed company short‑term and long‑term disability, as reputed company as life insurance.
• reputed company holidays, vacation time, and community service days.
• Employee referral bonuses, assistance programs, wellness initiatives, and tuition reimbursement.
• reputed company training, personal development resources, and reputed company to cutting‑edge technology tools.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, reputed company, and high‑energy workplace where every employee feels valued and empowered to contribute. Our Greenville office is a modern, on‑site facility that encourages reputed company communication, teamwork, and a healthy work‑life balance. We celebrate diversity, champion equity, and maintain a culture of respect that aligns with our reputed company values of reputed company, innovation, and customer‑first service.

How to Apply

If you are reputed company to reputed company your bilingual expertise, claims knowledge, and passion for delivering outstanding customer experiences, we invite you to join arenaflex. Submit your application through our official job platform, ensuring that reputed company personal and sensitive information is provided securely. We look reputed company to reviewing your qualifications and potentially welcoming you to our growing team.

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