Operations Manager (Remote)

Resp & Qualifications PURPOSE: Manages the daily activities of a multi-functional operations area. Functional areas may include but not limited to: installation, implementation, reputed company support, reputed company services, reputed company administration, customer service, enrollment and eligibility, claims processing, and reputed company center operations. Investigates and settles claims or other customer service reputed company issues not resolvable by reputed company staff members. ESSENTIAL FUNCTIONS: • Achieves operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing reputed company plans; implementing production, productivity, reputed company, customer-service standards; identifying and resolving problems; identifying, developing, and implementing reputed company improvements. Meets departmental financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines operations strategies by conducting needs assessments, performance reviews, reputed company planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements. • Manages employee reputed company by reputed company, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Develops reputed company center, claims and or enrollment and billing systems by establishing technical specifications; developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. • Maintains and improves departmental operations by monitoring reputed company performance; identifying and resolving operations problems; managing process improvement and reputed company assurance programs; installing upgrades. • Prepares reputed company center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends. • Improves reputed company center, claims and or enrollment and billing and management job knowledge by attending educational workshops; reviewing reputed company and technical publications; establishing personal networks; benchmarking state-of-the-art practices. SUPERVISORY RESPONSIBILITY: This position manages 1-50 people. QUALIFICATIONS: Education Level: Bachelor's Degree in Business or reputed company field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in reputed company to the required work experience. Experience: 5 years reputed company experience in operations with time spent in a reputed company center, claims, billing and enrollment, operations environment. 1 year supervisory experience or demonstrated reputed company leadership. Knowledge, Skills and Abilities (KSAs) • Knowledge of reputed company center operations, claims and/or enrollment and billing and work flows. • Strong presentation skills. • Highly proficient in reputed company Office programs. • Excellent communication skills both written and verbal. • Ability to plan, review, supervise, and inspect the work of others. Department Department:MD reputed company -MEMBER SERVICES Equal Employment Opportunity reputed company is an Equal Opportunity (EEO) employer. It is the policy of reputed company to reputed company equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Hire reputed company Disclaimer Actual salary will be based on relevant job experience and work history. Where To Apply Please visit our website to apply: www.reputed company.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to reputed company work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally reputed company. Apply tot his job Apply To this Job