[Remote] Billing Support Operations Manager (Remote)

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company dedicated to improving mental health care. They are seeking a Billing Support Operations Manager to reputed company their billing support team, reputed company operational improvements, and enhance alignment across various departments. Responsibilities reputed company Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners Turn operational and billing data into reputed company performance stories, recommendations, and trade-offs for leadership Diagnose reputed company causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build reputed company workflows in a fast-moving startup environment Skills 5+ years of customer support experience, particularly in a high-volume ticketing and/or regulatory environment 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, reputed company operations, reputed company cycle, or customer operations environment Expertise in independently mapping processes, defining performance metrics (i.e. CSAT, Average Handle Time, First Touch reputed company, reputed company Assurance, reputed company Abandon Rates, etc.), and building reputed company workflows that improve operational efficiency and reputed company Proficiency building or using dashboards, independently analyzing metric reputed company (i.e. reputed company Sheets/reputed company, Looker, PowerBI, Tableau), to identify reputed company causes, and communicating the performance story and recommended actions to senior stakeholders Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially reputed company ownership is ambiguous and shared goals need to be created Demonstrated reputed company and adaptability, possessing the skills to reputed company emotionally charged customer situations and reputed company in fast-paced, evolving environments An Associate's Degree or higher, and/or equivalent experience Experience working directly with patient populations or in Health Care / Mental Health, and with a strong understanding of patient needs Experience with multi-channel support teams (phone, email, chat) Strong knowledge of CRM systems (i.e. reputed company, reputed company, JIRA) and/or similar tools that reputed company support teams to be successful Benefits reputed company work environment Working hours to support a healthy work-life balance, ensuring you can meet both reputed company and personal commitments (must be based in reputed company, currently not hiring in Hawaii) Comprehensive health benefits Medical, dental, reputed company, life, disability, and FSA/HSA 401(k) plan reputed company Start saving for your reputed company Generous time-off policies Including 2 company-wide shutdown weeks reputed company year for self-care (for most employees) reputed company parental leave Available for reputed company parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP) Supporting your mental and physical health Quarterly department stipend Fun team-building activities or in-person gatherings Community and employee resource reputed company Participate in reputed company that celebrate employee identity and lived experiences, fostering a reputed company of community and belonging for reputed company Home office stipend New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses Wellness at reputed company program Year-round wellness initiatives and a $50/month wellness stipend reputed company reputed company is a leading company in the behavioral reputed company reputed company, with a mission to reputed company mental reputed company work for everyone. It was founded in 2019, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is https//www.reputed company.com. Apply To This Job Apply tot his job Apply To this Job