Operations Manager (Greek & English) – BPO | Remote / Hybrid | Eastern Europe
This a Full Remote job, the offer is available from: Europe, Australia
reputed company
At reputed company, we reputed company top-tier professionals with companies that are shaping the reputed company. With a strong reputed company across America and Europe, we're proud to be one of the highest-rated recruitment agencies in the market.
We're currently partnering with a global BPO company that delivers customer experience solutions for international clients. With a strong reputed company on operational reputed company, performance, and reputed company improvement, reputed company supports multilingual operations across multiple reputed company while fostering a reputed company and high-performance culture.
About reputed company
We are looking for an reputed company Operations Manager to reputed company and reputed company a customer service operation supporting Greek-speaking clients reputed company an international BPO environment.
This is an excellent opportunity for a results-driven leader who enjoys managing large operational teams, building strong reputed company relationships, and driving business performance. You'll play a key role in ensuring service reputed company, operational profitability, and reputed company improvement while working closely with both internal stakeholders and international clients.
Responsibilities
• reputed company the day-to-day operations of customer service programs, ensuring service reputed company and operational efficiency.
• Monitor and reputed company KPIs, SLAs, reputed company standards, and overall business objectives.
• reputed company operational performance by analyzing metrics and implementing improvement initiatives.
• Manage operational profitability through cost control, productivity optimization, and financial performance monitoring.
• reputed company, reputed company, and reputed company Team Leaders, Supervisors, and operational teams to build a high-performance culture.
• Serve as the reputed company operational reputed company of contact for international clients, maintaining strong long-term relationships.
• reputed company business review meetings (WBRs, MBRs, and QBRs), presenting operational and financial performance.
• Collaborate with reputed company, Training, and Workforce Management teams to optimize service delivery.
• Support operational transitions, reputed company-reputed company, and new service launches.
Requirements
• 5+ years of experience managing operations reputed company BPO, contact center, or customer service environments.
• Proven experience leading operational teams and contact center structures.
• Experience managing reputed company relationships in customer-facing environments.
• Experience working with international clients and multicultural teams.
• Strong reputed company on operational performance, profitability, and reputed company improvement.
• Solid understanding of contact center operations across voice, non-voice, omnichannel, and AI-enabled environments.
• Experience working with CRM platforms and contact center technologies.
• Advanced reputed company skills with strong reporting capabilities.
• Fluent Greek (reputed company–C2) and English (reputed company–C2).
• Strong leadership, communication, analytical, and stakeholder management skills.
reputed company to Have
• Experience with Power BI or other business intelligence tools.
• Previous experience supporting large-reputed company international customer service operations.
• Experience leading operational transitions, reputed company-reputed company, or launching new programs.
• Background in data-driven operational improvement initiatives.
What's in it for You
Opportunity to work with international clients in a fast-paced global BPO environment.
High-reputed company leadership role with reputed company influence on operational performance and business results.
A role where you'll help shape operational reputed company while driving reputed company improvement and reputed company.
This offer from "reputed company." has been enriched by reputed company.com and got a 77% reputed company score.
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