Remote Customer Service Representative

mdINR, a national supplier of in-home INR monitors, is looking for remote Call Center Representatives that will be a liaison between our company and current customers. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities... • Manage high volume of inbound and outbound calls in a timely manner • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs. Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support • Meet personal/team qualitative and quantitative targets • Maintain Excellent Customer Service as our CORE values • Follow all regulatory policies and procedures to include HIPPA requirements Requirements · Previous experience working from home and/or in a call center preferred · Strong phone, and verbal communication skills along with active listening · Ability to multi-task, set priorities and manage time effectively · Excellent attendance track record is important · High school diploma Must be able to provide your own computer hardware, software and home internet in a quiet/private environment. Employees are prohibited from being a caregiver at home during their shift while working remotely. The minimum requirements are: Monitors: Dual, one needs to be at least 19" or larger Processor Speed: 1.5-2+ GHz Main Memory: 2-4+ GB Free Disk Space: 572 MB Keyboard: Full size USB or wireless Pointer: USB or wireless mouse Audio: USB Headset Network Connector: Wired Ethernet (Wi-Fi is not supported) Webcam: USB webcam, wireless webcam, or laptop camera OS Version: Win10 or 11(Chrome OS is not supported) OS Update: automatic Antivirus: Updated, always in scan mode Browsers Supported: Internet Explorer, Chrome, Safari, Firefox Internet Service Type: Cable (Copper or Fiber) Additional Bandwidth: 10+ Mbps Latency to FL: <100ms, <10% deviation Connection Type: Wired to Internet Service Provider Modem, 200 > Mbps Download, 20 > Mbps Upload Workspace: Private HIPAA compliant, distraction-free work environment in a room with a door Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Paid time off • Referral program • Vision insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift • Day shift Weekly day range: • Monday to Friday • Weekends as needed Work setting: • Remote Location: • Little Rock, AR (Required) Work Location: Remote Apply Job!