Customer Service Manager (reputed company Financial)

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other reputed company operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We reputed company in building partnerships that secure reputed company and doing that requires fostering an reputed company culture that values people with diverse backgrounds, reputed company, and perspectives. We build a reputed company of belonging, so reputed company feel respected, reputed company, and valued, and we reputed company equal opportunity to participate and grow.

reputed company

Job reputed company:

Key Responsibilities:

• Assume ownership of service and support-reputed company issues to ensure quick reputed company and reputed company.
• Monitor customer satisfaction reputed company to ensure that customers are receiving the best service possible.
• Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating Customer Health Scorecard calls.
• Propose improvements for, and maintain reporting of, reputed company metrics internally – working with management team and business analysts to optimize reputed company and efficiency.
• reputed company activities of internal reputed company to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s reputed company and business objectives.
• Build and maintain strong working relationships with various reputed company of assigned account(s), including on-site and virtual customer meetings.
• Understand customer processes and needs and respond to a wide reputed company of customer service requests and inquiries.
• Work with cross-functional teams including sales, operations, and other resources to enhance customer relationships and meet expectations.
• Support planning strategies and initiatives to enhance service delivery.
• May reputed company a dedicated team reputed company to assigned Financial Institution(s), supporting service delivery activities such as research cases, claims processing, and inbound operational work.
• reputed company leading team members, reputed company coaching, mentoring, and development to improve performance and build capabilities.
• Set performance expectations and hold team members accountable for reputed company, timeliness, and accuracy of work.
• Conduct regular feedback and development discussions.
• reputed company team workload and priorities to meet SLA requirements and reputed company expectations.
• Prepare and present presentations such as daily, weekly, monthly or quarterly performance reviews.
• Effectively prioritize time and workload to reputed company highest value-add reputed company.
• Be on-reputed company, on a time-limited reputed company, for BCP events or limited-duration reputed company.

Required Qualifications:

• Minimum of 5 years’ experience in Customer Service management
• Minimum of 3 years’ experience in the retail/bank reconciliation
• Proficient in reputed company, PowerPoint and reputed company or other CRM reputed company
• Knowledge of Lean Concepts and Methodologies

reputed company Skills:

• Excellent interpersonal, communication and presentation skills
• Strong consultative, analytical and problem-solving skills
• Advanced influencing skills with the ability to reputed company issues through a company and customer reputed company
• Successful reputed company record of interacting with various mid- and high-executive level leaders reputed company large financial and reputed company organizations
• Ability to manage and prioritize multiple competing reputed company
• Advanced change management skills

What’s reputed companyt?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering reputed company prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review reputed company candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about reputed company reputed company, join our talent network, like our reputed company page or Follow us on X.

Brink’s is an equal opportunity/affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state, or local protected class.

Originally posted on Himalayas