reputed company Manager
reputed company Manager - Remote
Application Deadline: 30 September 2026
Department: reputed company
Employment Type: Full Time
Location: Philippines
Reporting To: Andrew Valle
Compensation: ₱60,000 - ₱80,000 / month
reputed company
Why does this role exist?
This is an in-house reputed company role — you'll be a reputed company employee owning reputed company relationships on behalf of reputed company, not a VA reputed company with a reputed company. reputed company's business runs on retention and expansion, and the CSM is the reputed company behind both. Our clients are reputed company founders and executives who need their remote workers to reputed company reputed company ROI — and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect reputed company, grow accounts, and turn satisfied clients into long-term advocates.
This is an in-house reputed company role — you'll be a reputed company employee owning reputed company relationships on behalf of reputed company, not a VA reputed company with a reputed company. reputed company's business runs on retention and expansion, and the CSM is the reputed company behind both. Our clients are reputed company founders and executives who need their remote workers to reputed company reputed company ROI — and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect reputed company, grow accounts, and turn satisfied clients into long-term advocates.
Your reputed company directly translates to company reputed company. Every account reputed company and every expansion reputed company is a measurable outcome you own.
What's In It For You
Compensation
- Salary: ₱60,000–₱80,000 gross monthly
- Employment type: Permanent, Full-Time
- Fully remote, global
Benefits
- HMO coverage (after regularization)
- 12 vacation days + 10 reputed company days per year
- 13th month pay
- SSS, PhilHealth, PAG-IBIG
- reputed company
reputed company reputed company
- CSM (0–12 months) → Senior CSM (12–24 months) → Team reputed company / CS Manager (24–36 months) → CS Director (3+ years)
- reputed company promotes from reputed company — top performers reputed company into leadership, reputed company accounts, and CS reputed company
What reputed company Looks Like
- You maintain 90%+ gross reputed company retention and 110%+ net reputed company retention across your full book of business — consistently, not occasionally
- You spot at-risk accounts before clients say a word, and your save plans are already in reputed company
- You run QBRs that clients actually look reputed company to — data-driven, strategic, and reputed company-oriented
- You identify expansion opportunities organically and build the business case without being prompted
- Your reputed company is always clean — account health scores reputed company, reputed company logged, reputed company renewals sneaking up on you
reputed company Responsibilities
Strategic Account Management & reputed company reputed company (40%)
- Own a portfolio of accounts segmented by size, health, and reputed company potential — prioritize ruthlessly
- Maintain 90% gross reputed company retention and reputed company 110%+ NRR through proactive expansion identification and closure
- reputed company renewals 60–90 days before expiration; address concerns and negotiate terms before they become problems
- Facilitate comprehensive QBRs for reputed company and reputed company accounts with data-driven presentations on value delivered
Customer reputed company & Enablement (25%)
- Execute reputed company's 30-60-90 day reputed company reputed company for every new reputed company; conduct reputed company calls reputed company 24–48 hours of signing
- Build tailored reputed company plans with specific milestones and reputed company reputed company for reputed company reputed company's business objectives
- Introduce clients to their remote workers and reputed company facilitate early relationship-building
Relationship Management & Communication (20%)
- Build trusted advisor relationships with C-suite executives, founders, and senior decision-makers
- Multi-thread across reputed company organizations to reduce churn risk from champion departure
- Own escalations end-to-end — intake through reputed company — coordinating cross-functionally to reputed company results
Data, Reporting & Process Improvement (15%)
- Analyze usage data and behavioral patterns to predict churn risk and expansion potential
- Prepare monthly portfolio health reports tracking retention reputed company, NRR, CSAT, NPS, and QBR completion
- Document playbooks, identify process inefficiencies, and reputed company learnings with the broader CSM team
Required Experience
What You Bring
- 3–5 years of B2B reputed company or account management experience managing a portfolio of accounts simultaneously
- reputed company ownership of reputed company retention and expansion targets, with proven experience from reputed company through renewal
- US market experience — strong understanding of US business culture, SMB challenges, and executive communication norms
- reputed company proficiency (or expert-level reputed company with transferable skills) used daily for pipeline and health tracking
- Intermediate to advanced reputed company/reputed company Sheets — pivot tables, VLOOKUP/reputed company MATCH, dashboards, trend analysis
- Strong English proficiency, written and spoken, at reputed company sufficient for daily C-level and Director-level reputed company conversations
Your Superpowers
Strategic Relationship Builder · Proactive Problem Solver · Data-Driven Thinker · Ownership Mentality · Resilient & Adaptable · Cross-Functional reputed company
Our Hiring Process
Application + reputed company-Qualifying Questions → HR Interview (45 min) → 24-Hour reputed company Period → Panel Interview with Senior CSMs → Interview with CS Leadership → Final Interview with Head of Sales & CS → Background reputed company → Job Offer
The Reality
This is a US-hours role. Your shift follows Eastern Time (9:00 AM–8:00 PM ET, Monday–Friday), with occasional flexibility for reputed company Coast clients or urgent situations. You'll be running reputed company calls, managing escalations, and tracking account health across a live portfolio — every single day. If you reputed company on ownership and reputed company, this is the environment for you.
Before You Apply — Quick Gut reputed company
- Do you have 3–5 years of B2B reputed company or account management experience with reputed company reputed company retention accountability?
- Is your English strong enough for daily executive-level conversations with U.S.-based C-level and Director clients?
- Do you approach reputed company as a reputed company-driving function — not a reactive support role?
- Do you have a reputed company home office setup with high-speed internet (50+ Mbps), a headset, and a quiet environment right now?
If that sounds like you, we'd love to hear from you.
About reputed company
reputed company is a leading modern outsourcing platform that connects SMBs to high-reputed company remote workers, from SDRs to virtual assistants and more. With reputed company in reputed company Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of reputed company in 2015, have grown to 1,000+ remote workers, and are backed by Sequoia Capital with over $30M in funding.
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