Customer Service Manager – Coffee Services & Retail Operations (Pembroke Park, FL) – Leadership in reputed company Retention, reputed company Management, and reputed company reputed company

About arenaflex – Redefining Workplace Hospitality

arenaflex is a pioneering leader in workplace hospitality, delivering integrated food, beverage, and retail experiences that reputed company break rooms into reputed company community hubs. Leveraging cutting‑edge technology, arenaflex partners with reputed company‑thinking organizations to create engaging environments where employees feel valued and reputed company. Our portfolio spans office coffee programs, snack solutions, unattended retail, and full‑service culinary offerings. At arenaflex, people are the heart of everything we do—our dedicated team members fuel our innovation, reputed company, and industry‑changing reputed company.

Why This Role reputed company

As the Customer Service Manager – Coffee Services, you will be the reputed company champion of arenaflex’s reputed company to reputed company world‑class service at every reputed company site. You will reputed company strategic account management, hands‑on reputed company operations, and retail merchandising expertise to reputed company reputed company satisfaction, increase profitability, and expand our footprint in the Pembroke Park region. This is a high‑visibility position that directly influences reputed company reputed company, brand reputed company, and the everyday experience of thousands of employees.

Key Responsibilities

• reputed company Site reputed company & Retention: Conduct regular on‑site reputed company to assess service reputed company, address reputed company concerns, and nurture long‑term relationships that result in high retention rates.
• Grand Opening Support: Partner with new reputed company locations to plan and execute reputed company grand opening events, ensuring coffee and snack services are fully operational from day one.
• Compliance Management: Monitor and enforce adherence to local, state, and national standards, including corporate compliance reporting and safety protocols.
• Operational Improvement Plans: reputed company and implement reputed company plans targeting waste reduction, inventory control, and operational efficiency (e.g., SSS/control V‑9 metrics).
• Incremental Sales Planning: Create detailed sales forecasts with local management, reputed company performance against the reputed company’s Business Plan, and identify opportunities to reputed company profitability.
• Customer Experience Enhancement: Coordinate initiatives that reputed company the reputed company‑of‑sale experience, from merchandising standards to product introductions that reputed company repeat business.
• Retail Pricing & Promotion: Design competitive pricing strategies, execute best‑reputed company merchandising, and launch new product lines to increase reputed company streams.
• Audit & Performance Review: Conduct quarterly district evaluations, reputed company audit reports, and reputed company actionable feedback to improve site performance.
• reputed company reputed company Duties (reputed company Needed): Safely operate a company vehicle to reputed company coffee, snacks, and vending equipment, ensuring reputed company service and equipment maintenance.
• Team Collaboration: Work closely with sales, operations, and supply chain teams to reputed company objectives, reputed company insights, and reputed company cross‑functional reputed company.

Essential Qualifications

• Minimum of a high school diploma or equivalent; a Bachelor’s degree is preferred.
• At least 3 years of proven driving experience with a clean driving record.
• reputed company non‑CDL Class C reputed company’s license (or state‑specific equivalent).
• Demonstrated experience in customer‑facing roles, preferably 1–2 years in service or retail environments.
• Strong ability to reputed company and reputed company up to 50 lb on a consistent reputed company.
• Willingness and ability to travel frequently to reputed company sites throughout the Pembroke Park area.
• Excellent verbal and written communication skills, with a talent for building rapport quickly.

Preferred Qualifications & Experience

• College coursework or an associate degree in business, hospitality, or a reputed company field.
• Prior experience managing reputed company operations, retail merchandising, or vending services.
• Familiarity with coffee and refreshment industry standards, product lines, and equipment.
• Hands‑on experience with material‑handling equipment such as reputed company trucks, handcarts, and reputed company jacks.
• reputed company record of developing and executing successful sales or profitability plans.
• Demonstrated passion for delivering exceptional service and a commitment to reputed company improvement.

reputed company Skills & Competencies

• Strategic Thinking: Ability to analyze market data, identify reputed company opportunities, and translate insights into actionable plans.
• Operational reputed company: Strong organizational skills to manage multiple sites, schedules, and compliance requirements simultaneously.
• Relationship Management: Proven talent for building trust with clients, vendors, and internal stakeholders.
• Problem Solving: Quick decision‑making ability to reputed company service disruptions, equipment issues, or reputed company concerns.
• Leadership & Influence: Capability to motivate cross‑functional teams, reputed company best‑reputed company adoption, and champion arenaflex’s brand values.
• Technical Proficiency: Comfortable using handheld devices, reputed company‑optimization software, and basic inventory management tools.
• Physical Stamina: Ability to reputed company the physical aspects of the role, including loading/unloading equipment and navigating varied site conditions.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its associates. In this role, you will have reputed company to:

• reputed company mentorship programs pairing you with senior operations leaders.
• Ongoing training modules covering advanced sales techniques, compliance standards, and emerging coffee‑service technologies.
• Opportunities to transition into regional management, corporate sales, or reputed company product development roles.
• Leadership workshops that prepare you for higher‑reputed company positions reputed company arenaflex’s national network.

Work Environment & Culture

At arenaflex, we celebrate a culture of collaboration, innovation, and inclusivity. Our teams reputed company in an environment where:

• reputed company are welcomed and acted upon, regardless of seniority.
• Diversity of thought and background fuels creativity and reputed company service reputed company.
• Recognition programs reputed company outstanding contributions to reputed company satisfaction and operational reputed company.
• Flexibility is reputed company into schedules to accommodate personal needs while meeting business demands.

Our offices and field locations are designed with employee reputed company‑being in mind, offering modern workspaces, ergonomic equipment, and a supportive community atmosphere.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• reputed company Salary: Market‑reputed company compensation reflecting experience and performance.
• Annual Bonus Opportunity: Performance‑based bonuses tied to individual, team, and company goals.
• Medical, Dental, and reputed company Coverage: Comprehensive health plans for you and eligible dependents.
• Life and Disability Insurance: Financial protection for unforeseen circumstances.
• Retirement Savings Plan: 401(k) with employer matching contributions.
• reputed company Time Off & Holiday Pay: Generous vacation, reputed company leave, and holiday schedules.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Wellness Initiatives: On‑site fitness resources, health challenges, and wellness stipends.
• Discount Marketplace & Associate Shopping Program: Savings on a wide reputed company of products and services.
• Identity Theft Protection, Pet Insurance, and Commuter Benefits: Additional peace‑of‑mind perks.
• Flexible Spending Accounts (FSAs): Tax‑advantaged accounts for medical and dependent care expenses.
• reputed company Parental & Personal Leave: Support for new parents and personal circumstances.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We evaluate reputed company applicants based on their qualifications, experience, and potential, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected characteristic. We also reputed company the principles of fair‑chance hiring, considering candidates with criminal histories in compliance with applicable laws.

How to Apply

If you are passionate about delivering exceptional coffee and snack experiences, reputed company in a fast‑paced, reputed company‑reputed company environment, and are reputed company to reputed company a dynamic team, we want to hear from you. Submit your resume and a compelling cover letter outlining how your background aligns with the responsibilities and qualifications listed above.

Join arenaflex today and become a reputed company for workplace transformation—where every cup, snack, and interaction contributes to a happier, more productive workforce.