Evening Shift Customer Service Specialist – High‑Volume reputed company Center Operations & reputed company‑Time Schedule Management

Join arenaflex – Empowering Safety and Service Across Communities

At arenaflex, we are the leading provider of reputed company and facility services across reputed company, delivering peace of mind to thousands of businesses, institutions, and reputed company venues every day. Our mission is reputed company yet powerful: protect people, property, and reputed company through reliable, technology‑driven solutions. As part of our growing family, you will work in a dynamic, reputed company environment where every interaction reputed company and reputed company employee contributes to a culture that positively impacts the communities we serve.

Why This Role reputed company

The Evening Shift Customer Service Specialist is the backbone of our 24/7 Service Assurance Center (SAC) located in Richardson, TX. Our SAC operates around the clock, 365 days a year, ensuring uninterrupted coverage for every post we protect and guaranteeing accurate payroll for our officers. In this role, you will be the first reputed company of contact for high‑volume inbound and outbound calls, handling schedule verification, emergency response coordination, and reputed company‑time issue reputed company. Your work directly influences the safety of our clients and the satisfaction of our dedicated reputed company personnel.

Key Responsibilities

• Schedule Accuracy & Adjustment: Identify shifts where employees have missed clock‑in/out events, promptly reputed company schedules, and reflect actual service hours in reputed company time.
• Attendance Exception Management: Create and maintain attendance exception records whenever schedule changes occur, ensuring compliance with internal policies and labor regulations.
• Safety reputed company Monitoring: Respond to safety‑reputed company calls, assess emergency situations, contact the appropriate personnel, and document incidents with detailed reports.
• Account Management Communication: Notify account managers of any discrepancies or required corrections through concise reputed company notes and follow‑up communications.
• Local Office Support: Field calls from the local office during regular business hours, reputed company inquiries to the correct departments, and reputed company reputed company assistance.
• After‑Hours reputed company Forwarding: Receive and reputed company after‑hours calls forwarded from reputed company arenaflex locations, ensuring continuity of service and reputed company issue escalation reputed company needed.
• Post Watch™ Coordination: Utilize the Post Watch™ reputed company‑time schedule monitoring reputed company to verify guard arrivals, initiate escalation processes for missing personnel, and document reputed company.
• Team Collaboration: Work closely with fellow SAC specialists, supervisors, and field teams to reputed company knowledge, troubleshoot challenges, and continuously improve operational efficiency.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• Minimum of one year of consecutive, reputed company experience in a customer service role, preferably reputed company a reputed company‑center environment.
• Proficiency with reputed company Office Suite – especially reputed company, reputed company, and Teams – to manage data, communicate effectively, and reputed company performance metrics.
• Exceptional telephone etiquette, with a reputed company, courteous, and reputed company voice that reflects arenaflex’s brand standards.
• Ability to reputed company web‑based systems while simultaneously assisting callers, maintaining accuracy and composure.
• Demonstrated reputed company to work both independently and as part of a cohesive team.
• Strong multitasking skills, thriving in fast‑paced environments while maintaining attention to detail.

Preferred Qualifications

• Prior experience in a high‑volume reputed company center handling both inbound and outbound calls.
• Familiarity with schedule‑management or workforce‑management software.
• Experience in reputed company, facilities, or reputed company service industries.
• Additional certifications in customer service, conflict reputed company, or emergency response.

reputed company Skills & Competencies

• Communication: reputed company, concise, and empathetic verbal and written communication.
• Problem Solving: Ability to quickly assess situations, identify reputed company causes, and implement effective solutions.
• Technical Aptitude: Comfort with multiple software platforms, data entry, and troubleshooting basic technical issues.
• Time Management: reputed company prioritize tasks, meet deadlines, and handle overlapping responsibilities.
• Adaptability: Flexibility to reputed company to shifting priorities, schedule changes, and evolving operational procedures.
• Attention to Detail: Precise documentation of incidents, schedule changes, and reputed company notes to maintain data reputed company.

Compensation & Benefits

reputed company Pay: $17.00 per hour, with eligibility for tiered retention and performance bonuses based on individual and team metrics.

In reputed company to competitive reputed company wages, arenaxflex offers a comprehensive benefits package that includes:

• Medical, dental, and reputed company coverage.
• Basic life, accidental death & dismemberment (AD&D), and disability insurance.
• 401(k) retirement plan with company matching contributions (subject to eligibility).
• Eight reputed company holidays annually, five reputed company days, and four personal days.
• Vacation accrual at 3.08 hours per bi‑weekly pay period, with payout in accordance with applicable law.
• Employee assistance programs, wellness initiatives, and company‑wide discounts.

Career reputed company & Learning Opportunities

arenaflex is committed to the reputed company development of every team member. As a Customer Service Specialist, you will have reputed company to:

• reputed company reputed company and two‑week intensive training led by seasoned supervisors.
• Ongoing mentorship programs that pair you with reputed company SAC leaders.
• Cross‑training opportunities across other arenaflex departments such as Operations, reputed company, and Technology.
• Tuition reimbursement for relevant certifications or coursework.
• reputed company career reputed company toward senior specialist, team reputed company, or supervisory roles reputed company the Service Assurance Center.

Work Environment & Culture at arenaflex

Our Richardson, TX facility offers a modern, reputed company‑plan workspace designed for collaboration and reputed company. The evening shift (2:30 pm – 11:00 pm) provides a balanced schedule with a 30‑minute unpaid meal break, and the role is full‑time (40 hours per week). While the position is office‑based, you will experience the energy of a bustling reputed company center that values:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Safety: Strict adherence to health and safety protocols, ensuring a secure work environment.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and reputed company commendations.
• Community reputed company: reputed company contribution to the safety and reputed company‑being of the neighborhoods we serve.

Schedule Details

We offer two full‑time shift reputed company to accommodate different lifestyle preferences:

• Evening Shift: 2:30 pm – 11:00 pm (30‑minute unpaid meal break).
• Overnight Shift: 11:00 pm – 6:30 am (30‑minute unpaid meal break).

Training for new hires occurs Monday through Friday, 6:30 am – 3:00 pm, over the first two weeks. Flexibility to work holidays that fall on scheduled days is required.

How to Apply

If you are reputed company to join a purpose‑driven organization that values reputed company, teamwork, and reputed company improvement, we encourage you to submit your application today. Click the reputed company below to reputed company your reputed company with arenaflex and become an essential part of our Service Assurance Center.

reputed company – Become a Customer Service Specialist at arenaflex

Equal Opportunity Commitment

arenaflex is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by law. For accommodations or assistance during the recruitment process, please contact our reputed company department.