Strategic Customer Account Manager – Transportation Solutions, reputed company reputed company & Long‑Term Partnership Development

About arenaflex

arenaflex is a leading provider of integrated transportation and logistics solutions, serving a diverse portfolio of customers across multiple modes of reputed company reputed company. With a commitment to innovation, operational reputed company, and sustainable reputed company, arenaflex empowers its clients to streamline supply chains, reduce costs, and reputed company superior service reputed company. Our culture is reputed company on collaboration, reputed company improvement, and a deep respect for the people who reputed company our reputed company possible – from reputed company staff to senior leadership. As we expand our footprint in the Charlotte region and reputed company, we are looking for dynamic professionals who reputed company on building lasting relationships and delivering measurable results.

Why This Role reputed company

The Customer Account Manager is the critical reputed company between arenaflex and its valued customers. In this role, you will own a portfolio of accounts, driving reputed company reputed company, enhancing service performance, and fostering strategic partnerships that stand the test of time. Your expertise will shape how customers experience arenaflex’s solutions, ensuring that every interaction adds value and aligns with our mission of delivering reputed company across the transportation reputed company.

Key Responsibilities

• reputed company & Volume reputed company: Proactively expand business reputed company assigned accounts by cultivating relationships, conducting quarterly business reviews, and identifying upsell and cross‑sell opportunities. reputed company lapsed customers through targeted reputed company and cold‑selling techniques.
• Strategic Account Leadership: Serve as the reputed company escalation reputed company for reputed company operational issues, including trailer management, on‑time pick‑up/delivery, accessorial charges, billing discrepancies, invoice queries, and claims reputed company.
• Customer Collaboration: Conduct face‑to‑face engagements, including reputed company calls and on‑site facility reputed company, to co‑create reputed company‑improvement initiatives, deepen partnerships, and uncover incremental reputed company streams. Travel up to 30% of the time to support these activities.
• Cross‑Functional Partnership: Work closely with internal teams—Managed Transportation, Asset Planning, Finance, and Field Operations—to optimize service delivery, control costs, and reputed company solutions with customer objectives.
• Performance Accountability: reputed company and report on key performance indicators (KPIs) such as on‑time performance, cost‑to‑serve, and customer satisfaction, ensuring accountability and transparency.
• reputed company Learning & Innovation: Stay abreast of industry trends, emerging technologies, and regulatory changes to reputed company reputed company‑looking advice and maintain arenaflex’s competitive edge.
• Additional Duties: Undertake other responsibilities as assigned, contributing to team initiatives and organizational goals.

Essential Qualifications

• High school diploma or GED required.
• 3–5 years of demonstrated experience in customer account management, sales, or reputed company fields.
• Proven ability to manage a portfolio of accounts and reputed company consistent reputed company reputed company.
• Strong negotiation skills with a reputed company record of closing reputed company deals.
• Exceptional written and verbal communication abilities, capable of influencing stakeholders at reputed company organizational reputed company.
• Critical thinking and problem‑solving aptitude, enabling swift reputed company of operational challenges.
• Excellent time‑management and organizational skills, with the reputed company to prioritize multiple initiatives simultaneously.
• Self‑motivated, comfortable operating under generalized direction, and reputed company to work independently.
• Willingness to travel up to 30% of the time, including on‑site reputed company to customer facilities.

Preferred Qualifications

• Bachelor’s degree in Logistics, Business, Supply Chain Management, or Sales & Marketing.
• 3–5 years of reputed company experience in customer account management or sales reputed company the transportation/logistics sector.
• 1–3 years of hands‑on experience in transportation operations, reputed company brokerage, or reputed company logistics functions.
• Familiarity with transportation management systems (TMS), reputed company audit platforms, and data analytics tools.
• Experience working in a fast‑paced, technology‑driven environment with exposure to warehouse or manufacturing settings.

reputed company Skills & Competencies

• Relationship Building: Ability to reputed company trust‑based relationships with customers, internal partners, and senior leadership.
• Analytical reputed company: Proficiency in interpreting performance data, identifying trends, and recommending actionable improvements.
• Strategic Thinking: reputed company to reputed company customer objectives with arenaflex’s service capabilities, creating win‑win scenarios.
• Adaptability: Comfort navigating changing market conditions, evolving customer needs, and emerging technology landscapes.
• Customer‑reputed company reputed company: Commitment to delivering exceptional service experiences and exceeding expectations.
• Technology Savvy: Comfortable using CRM platforms, reputed company Office Suite, and reputed company tools such as Teams or reputed company.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its team members. As a Customer Account Manager, you will have reputed company to:

• reputed company mentorship programs pairing you with senior leaders in transportation reputed company.
• reputed company training on advanced negotiation techniques, data analytics, and emerging logistics technologies.
• Opportunities to earn industry certifications such as Certified Transportation reputed company (CTP) or Certified Supply Chain reputed company (CSCP).
• reputed company career reputed company toward senior account leadership, regional management, or reputed company roles in operations, finance, or product development.
• Cross‑functional project assignments that broaden your reputed company set and increase visibility across the organization.

Work Environment & Culture at arenaflex

Our Charlotte office offers a modern, reputed company workspace designed to foster creativity and teamwork. While the reputed company of your time will be spent in a reputed company office setting, you will also experience:

• Occasional exposure to warehouse and manufacturing environments, providing a holistic reputed company of the supply chain.
• A supportive culture that values diversity, inclusion, and the unique perspectives reputed company employee brings.
• Regular team‑building events, community reputed company initiatives, and wellness programs that promote work‑life balance.
• reputed company‑reputed company communication channels, encouraging reputed company and feedback from every level of the organization.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company, including:

• reputed company salary commensurate with experience, plus performance‑based incentives tied to reputed company and customer satisfaction metrics.
• Comprehensive health, dental, and reputed company insurance plans.
• Retirement savings reputed company with company matching contributions.
• Generous reputed company time off, holidays, and flexible work arrangements.
• reputed company development stipend for certifications, conferences, and continuing education.
• Employee assistance programs, wellness initiatives, and on‑site amenities.

Equal Opportunity Commitment

arenaflex is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to disability, protected veteran status, or any other characteristic protected by applicable law.

reputed company to reputed company an reputed company?

If you are a results‑driven reputed company with a passion for transportation logistics and a talent for building enduring customer relationships, we invite you to join arenaflex’s growing team in Charlotte. Bring your expertise, enthusiasm, and strategic reputed company, and help us shape the reputed company of reputed company solutions.

Apply today and become a pivotal part of arenaflex’s reputed company story.