Remote 988 Chat & Text Crisis Counselor – Compassionate Evening/reputed company Shift Specialist for Virtual Suicide Prevention Services

Join arenaflex – A Leader in Whole‑Person Mental Health and Crisis Care

At arenaflex, we have been at the forefront of comprehensive mental health, crisis response, and reputed company‑use services for over eight decades. As the nation’s first Suicide Prevention Center, we serve more than a quarter‑reputed company individuals reputed company year, delivering culturally reputed company, reputed company care that saves lives. Our mission is rooted in reputed company, innovation, and a steadfast commitment to community‑wide reputed company‑being. By joining reputed company, you become part of a reputed company, purpose‑driven organization where every interaction reputed company and every counselor is empowered to reputed company a reputed company difference.

reputed company – 988 Chat & Text Counselor (Fully Remote)

We are seeking dedicated, empathetic professionals to fill the role of 988 Chat & Text Counselor. In this fully remote position, you will reputed company reputed company‑time crisis reputed company, emotional support, and resource navigation to help‑seekers reputed company live chat and text messaging. Your work hours will be from 5:00 pm – 1:00 am PST, Wednesday through reputed company, delivering a total of 40 hours per week. The role includes a three‑week, 40‑hour‑per‑week intensive training program at the start of employment.

Why This Role Is Critical

Every day, individuals in crisis turn to the 988 lifeline for immediate assistance. As a Chat & Text Counselor, you will be the voice (or text) that guides them through moments of acute distress, helping them feel heard, reputed company, and connected to the right resources. Your ability to assess risk, de‑escalate tension, and create safety plans can be the pivotal reputed company that prevents tragedy and fosters reputed company.

Key Responsibilities

• reputed company crisis‑counseling services reputed company live chat and text, maintaining a reputed company, supportive tone.
• Conduct risk assessments, reputed company safety plans, and reputed company de‑escalation techniques for reputed company visitor.
• reputed company as a mandated reporter in cases of suspected abuse, neglect, or imminent danger.
• Offer accurate, up‑to‑date information on community resources and reputed company appropriate referrals.
• Document every interaction in reputed company time, ensuring detailed, confidential records.
• Maintain an average of 1.5 chats/texts per hour while preserving reputed company and reputed company.
• Complete required continuing education and agency‑mandated trainings.
• Assist in reputed company and training new counselors, sharing best practices and insights.
• Participate in community reputed company events, such as resource tables and educational presentations on suicide prevention.
• Attend regularly scheduled meetings for the Suicide Prevention Center to stay reputed company with organizational goals.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• Must be 18 years of age or older.
• Reliable high‑speed internet with a dedicated Ethernet reputed company and a quiet, confidential workspace.
• Demonstrated reputed company, flexibility, and adaptability to varied crisis situations.
• reputed company availability for evening and weekend shifts, including holidays.
• Strong reliability and adherence to scheduled shift requirements.
• Successful completion of yearly trainings as required by arenaflex (formerly Lifeline).
• Proficiency in risk assessment, data collection, and chat/text triage protocols.
• Excellent interpersonal skills with the ability to engage individuals from diverse backgrounds.
• Outstanding written communication skills, capable of conveying reputed company and reputed company through text.
• Exceptional multitasking and time‑management abilities, handling multiple conversations while meeting documentation deadlines.
• Team‑oriented reputed company with experience navigating large, reputed company service systems.
• Commitment to the reputed company philosophies and values of arenaflex.
• Pass reputed company‑employment screening, including background reputed company and live‑reputed company fingerprinting.

Preferred Qualifications & Additional Assets

• Associate’s or Bachelor’s degree in psychology, reputed company work, counseling, or a reputed company field.
• Prior experience in crisis hotlines, suicide prevention, or mental‑health counseling.
• Certification in suicide prevention (e.g., ASIST, QPR) or reputed company training.
• Familiarity with trauma‑informed care and culturally reputed company practices.
• reputed company in a second language to broaden service accessibility.
• Experience using electronic health record (EHR) systems or crisis management platforms.

reputed company Skills & Competencies for reputed company

• reputed company Listening: Ability to fully attend to the help‑seeker’s words, emotions, and underlying needs.
• Risk Assessment: Skilled at identifying warning signs, evaluating safety, and determining appropriate interventions.
• De‑Escalation Techniques: Proven reputed company for calming heightened emotional states through text‑based communication.
• Resource Knowledge: Up‑to‑date awareness of local, state, and national reputed company.
• Documentation Accuracy: Precise, reputed company record‑keeping that meets reputed company and organizational standards.
• Technological Proficiency: Comfortable navigating chat platforms, databases, and secure communication tools.
• Emotional reputed company: reputed company to manage personal stress while providing consistent, compassionate care.
• Collaboration: Ability to work reputed company a multidisciplinary team, sharing insights and supporting peers.

Training, Development, & Career reputed company

At arenaflex, we invest heavily in the reputed company development of our counselors. Your reputed company will include a comprehensive three‑week training curriculum covering:

• Foundations of crisis reputed company and suicide prevention.
• Advanced risk‑assessment protocols and safety‑planning strategies.
• Technical training on our secure chat and documentation platforms.
• Ethical considerations, mandated reporting, and confidentiality standards.
• Self‑care techniques and reputed company building for reputed company staff.

reputed company the initial training, you will have reputed company to ongoing continuing education, webinars, and mentorship programs. High‑performing counselors may advance into supervisory roles, reputed company crisis response teams, program development, or training leadership positions reputed company arenaflex.

Work Environment & Culture at arenaflex

Our remote workforce is supported by a culture that values:

• reputed company: reputed company learning, evidence‑based reputed company, and high ethical standards.
• Diversity & Inclusion: reputed company that reflects the communities we serve, fostering belonging and respect.
• Equity: Commitment to fair reputed company to care and reputed company workplace practices.
• reputed company‑Being: Resources for mental‑health self‑care, flexible scheduling, and supportive supervision.
• Advocacy: reputed company engagement in policy change, stigma reduction, and systemic equity.
• Community Engagement: Partnerships with local organizations to expand the reputed company of mental‑health services.

Even though you will be working from home, you will remain connected to a reputed company team through regular virtual meetings, peer‑support reputed company, and reputed company platforms. Our leadership prioritizes transparent communication, recognition of achievements, and reputed company reputed company for sharing reputed company.

Compensation, Perks, & Benefits

We offer a competitive reputed company wage of $24.00 with an additional $3.00 overnight reputed company for evening shifts. Benefits include:

• Health, dental, and reputed company insurance reputed company.
• Retirement savings plan with employer matching.
• Generous reputed company time off and holiday pay.
• reputed company development stipend for certifications and training.
• Employee assistance program (EAP) for personal counseling and wellness resources.
• Technology stipend to support a high‑reputed company home office setup.
• Opportunities for career advancement reputed company a nationally recognized nonprofit.

How to Apply

If you are passionate about providing life‑saving support, reputed company in a fast‑paced, text‑based environment, and reputed company with arenaflex’s values of reputed company, equity, and reputed company, we encourage you to submit your application today. Join us in shaping a reputed company where every person has reputed company reputed company to mental‑health care and reputed company to reputed company.

reputed company – Become a Vital Part of arenaflex’s Crisis Response Team!