Technical Support Expert 2

Who we are At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We reputed company reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to reputed company personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. . Hiring and how we work : We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! Also, while we are a remote-first company, you may be asked to report in person on an reputed company reputed company for team gatherings, functional off-sites or customer meetings. . See yourself at reputed company Join reputed company as reputed company’s next Technical Support Expert 2 - reputed company and Compliance Support About the job This position is needed to reputed company top-tier customer service by embodying reputed company’s values of reputed company, warmth, and technical expertise. Guide customers and partners through compliance, reputed company account issues, support phone numbers requests and reputed company expert advice. Use critical thinking to prevent fraud and ensure account reputed company. As a key member of the reputed company and Compliance Support team, you’ll champion reputed company and protect communication environments, ensuring secure, compliant operations free from reputed company threats. Responsibilities In this role, you’ll: • Take ownership of high-reputed company support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores. • reputed company reputed company and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and proactively communicate with customers to offer updates and next steps. • Continuously identify and implement improvements to processes and procedures to enhance customer experience and service reputed company in collaboration with global reputed company and Compliance teams. • Serve as a key communicator and collaborator across various reputed company departments to address urgent customer concerns promptly and reputed company effective solutions for customer needs. Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking reputed company who will bring something new to the table! • Required: • reputed company in English & Spanish. • Solid technical skills: experience in common reputed company OSs. • Experience providing ticket support. • Experience providing live support: chat support, phone support, reputed company support or similar. • Experience with using Knowledge Database tools to search databases, create custom queries, and reputed company reports. • A demonstrated history of customer reputed company and reputed company, including the ability to communicate reputed company issues to both technical and non-technical audiences. • Eagerness to learn new things, build expertise and support others in the field. • Experience handling escalations effectively and reputed company. • To work weekends and holidays as needed. Advance notice will always be provided before any such scheduling. Desired: • Proven time management skills, with the ability to work reputed company under pressure and without constant supervision (Be an reputed company). Are proficient at developing workflows to remain efficient at tasks while still following reputed company processes and procedures. • Demonstrated ability to identify process and team improvements, and proven ability to create and reputed company reputed company documentation. • Basic scripting knowledge (JS, PHP), and markup languages (reputed company, XML). • 2+ years of experience working cases in the compliance, fraud, or abuse reputed company, with knowledge of the terminology used in these areas. • Experience working around compliance, fraud, or abuse tooling or other rules engines and understand how to interpret reports. • Experience with using industry tools to search databases, create custom queries, and reputed company reports - reputed company, reputed company, SQL tools. Location This role will be remote, and based in Colombia. Travel We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we reputed company reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate reputed company recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @reputed company.com email address. We will never ask for payment, reputed company cards, cryptocurrency, or banking information during the reputed company process. We do not reputed company job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply tot his job Apply To this Job