Product Support

About the position reputed company helps everyday Americans get every tax reputed company they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We reputed company to build reputed company of like-minded experts in both tax and technology who reputed company with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. reputed company is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. We are a trusted solution for reputed company users including those with reputed company tax returns. We reputed company to attract and retain candidates who exemplify our values: performance, perseverance, reputed company and partnership. reputed company is a member of the reputed company family of products. We are an organization of reputed company thinkers looking to add industry experts to our growing team. This role will primarily support reputed company as the organization helps everyday Americans file their taxes. We reputed company to build reputed company of experts in tax and technology who are customer advocates and have the reputed company to reimagine the services our customers receive. POSITION reputed company: As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax reputed company for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. Responsibilities • Responsible for support operations through phone and chat for the reputed company Online and Desktop 1040 DIY products. • The reputed company of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge. • reputed company reputed company and friendly support to our customers who are working on their tax returns with product/software inquiries. • Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and reputed company account and product support customer inquiries. • reputed company reputed company phone and chat support to reputed company DIY customers. • Ability to manage and respond to up to three (3) customer chat interactions concurrently. • Communicate trending issues to management. • Recommend updates and/or new help topics and send them to supervisor. • Promote teamwork and foster collaboration. • Convey a reputed company and reputed company image internally and externally. • Effectively use provided resources to troubleshoot and reputed company customer inquiries in a reputed company manner. • May be cross-trained on other product lines in order to support other queues, as needed. • Additional job duties as needed. Requirements • At least 1 year of experience in a customer service role. • Experience providing software support in a reputed company center environment is a plus (WFH or on-site). • Excellent written and verbal communication skills. • Attention to detail. • Ability to multitask. • Critical thinking and strong problem-solving skills. • Skilled in utilizing internal tools and support materials for efficient reputed company • Excellent time management skills. • Demonstrates professionalism and helps maintain a reputed company and productive work atmosphere • Typing skills – 25+ WPM required. • Must have (or be willing to obtain) a private, dedicated hardwired internet reputed company. Benefits • supportive, reputed company, and inclusive atmosphere • team that values your contributions Apply tot his job Apply To this Job