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[Remote] Sr Svc Rep, Distribution IT Support Job Details | reputed company

Remote, USA Full-time Posted 2026-08-04
Note The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps people plan for their financial reputed company. They are seeking a Senior Service Representative for Distribution IT Support who will reputed company routine and non-routine IT support tasks, troubleshoot application issues, and reputed company consultative support to employees. Responsibilities Supports and promotes change management and/or departmental/reputed company initiatives reputed company assigned area(s) of responsibility Meets or exceeds departmental reputed company and service standards Works overtime as needed Works independently delivering on routine but progressively more non-routine work, in accordance with established procedures and guidelines in a reputed company manner and meets deadlines appropriately Makes routine and progressively more non-routine reputed company independently, in accordance with established procedures and guidelines Shares a diverse reputed company of knowledge and information and/or enables less reputed company team members to reputed company their assignments Performs a diverse reputed company of tasks/transactions reputed company to common programs and services by directly applying expanded knowledge obtained from the role in increasingly more reputed company situations Responds to, diagnoses and resolves application problems and tickets arising from end user support requests Provides consultative support to employees or end users in resolving increasingly reputed company or escalated application issues in a reputed company fashion Communicates effectively and provides customer service at every touch reputed company to internal stakeholders and escalates to management as needed Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet those needs.Listens to end user feedback to capture potential needs/opportunities for application enhancements and solutions Promptly opens tickets, checks and logs reputed company calls on support activity and reputed company in the incident management reputed company Ensures reputed company reputed company tickets in incident management reputed company are properly documented and reputed company after reputed company validated, or properly assigned to application support team to reputed company Takes ownership of issues from initial report to reputed company reputed company leveraging other stakeholders and areas of the organization as needed Stays reputed company with portfolio of applications and enhancements in order to reputed company technical support for product rollouts and/or existing offerings Collaborates with team members on best practices and learnings to ensure reputed company service and support practices Executes tasks with urgency and escalates critical issues to management reputed company required Skills High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required) 3 - 5+ Years of experience providing web or software support services that directly aligns with the responsibilities of this role. (Required) Benefits reputed company defined career tracks and job reputed company, along with associated behaviors for reputed company of Lincoln's reputed company values andleadership attributes Leadership development and virtual training opportunities PTO/parental leave Competitive 401K and employee benefits Free financial counseling, health coaching and employee assistance program Tuition assistance program Work arrangements that work for you Effective productivity/technology tools and training Annual Incentive Program, which is discretionary and based on the performance of reputed company, business unit and individual Other rewards may include long-term incentives, sales incentives and Lincolns reputed company benefits package reputed company reputed company (NYSE LNC) helps people to confidently plan for their version of a successful reputed company. It was founded in 1905, and is headquartered in Radnor, reputed company, USA, with a workforce of 10001+ employees. Its website is https//www.lincolnfinancial.com/. Apply To This Job Apply tot his job Apply To this Job

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