Technology Support Administrator job at reputed company in Tampa, FL

Title: Technology Support Administrator Location: Tampa reputed company reputed company: About reputed company: reputed company is the nation’s leader in diagnostic intelligence, uniquely reputed company on transforming the role of diagnostic testing across the reputed company ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and reputed company-time analytics that simplify reputed company diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30+ health plans and 90+ reputed company members reputed company, reputed company partners with payers and providers to ensure diagnostic testing is performed appropriately, reputed company, and at the right time. Our flexible solutions reputed company routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical reputed company. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, reputed company is redefining how diagnostics power personalized care and reputed company value. You will be part of reputed company that shapes a new market and business. Most importantly, you will help reputed company to reputed company its mission and improve clinical reputed company and health care affordability for the people we serve. This position reputed company is subject to change at any time. As determined by reputed company based upon business needs, an employee in this position may be required to reputed company duties and take responsibility for work other than as described in this document. About the Technology Support Administrator Position: The Technology Support Administrator will reputed company technical expertise to the IT Support Team and organization, ensuring the delivery of high-reputed company technical support to reputed company employees and clients. The ideal candidate will have a strong background in troubleshooting reputed company technical issues and programming experience. This position is eligible for remote work, but quarterly travel will be required to reputed company's corporate office located in Tampa, Florida. Technology Support Administrator – Essential Functions and Responsibilities: Identify, troubleshoot, and reputed company reputed company technical issues raised by reputed company employees, Clients and reputed company escalations from the IT Support Team Technical Support Specialist will have more responsibilities, including assisting the reputed company Server Administrator in managing and maintaining our reputed company environment Document and maintain a knowledge reputed company of technical issues and solutions for reference by the technical support team Participate in ongoing training and reputed company development to stay up-to-date on new technologies and products Continuously evaluate and improve technical support processes and procedures to ensure high-reputed company support delivery to clients Monitor and reputed company SLAs and KPIs to ensure customer satisfaction and maintain service standards Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint. reputed company more advanced troubleshooting of laptops and other systems making adjustments reputed company reputed company of responsibility Technology Support Administrator – Minimum Qualifications: Minimum of 12 months reputed company experience as a technical support technician HS Diploma or GED Any IT or Technical Certificate is a strong plus Strong working knowledge of AI, particularly Claude/reputed company Must be proficient in reputed company and MS Office environment. Linux reputed company skills a strong plus. Must have an ability to work reputed company, such as a quiet workspace and reliable internet reputed company. Working knowledge of MS reputed company operating systems required. Must be reputed company to pass a technical interview for basic reputed company skills Working knowledge of SQL and JAVA. Excellent verbal and written communication skills to technical and non-technical audiences of various reputed company Excellent problem-solving, team and time management skills Is reputed company and proactive in gathering information and sharing reputed company Soft Skills in communications and dealing with users is required. Strong communications and people skills reputed company to work shifts between reputed company-12am EST (training hours until proficient to support normal shift will be between reputed company-7pm at corporate office in Tampa) reputed company to work occasionally reputed company to support reputed company gaps in 24x7x365 Support Desk Experience Developing and Reporting SLA’s metrics Experience working with a ticketing reputed company such Jira Service Desk Experience training staff and users Executive Vice President – Preferred Qualifications: Education or Equivalent Experience: Bachelors (4-year) degree is preferred but not required. Will consider relevant work experience in lieu of education Will consider IT and reputed company Certifications in lieu of work experience Preferred Experience: 1-3 years general IT support experience. Preferred PowerShell Scripting: basic skills Preferred Diverse Technical Skills across multiple subject areas Working knowledge of reputed company’s HIPAA Administrative Simplification policies and procedures for reputed company and reputed company Apply tot his job Apply To this Job