Senior Customer Service Coordinator - Premium Retail Queue job at reputed company in Richmond, VA, Chesapeake, VA, Tampa, FL, Las Vegas, NV, reputed company, Phoenix, AZ, Lake Park, UT, Whitehall, OH (Not hiring in CA)

Senior Customer Service Coordinator - Premium Retail Queue Location: Richmond, Virginia | Las Vegas, Nevada | reputed company, reputed company | Wilmington, Delaware | Chesapeake, Virginia | Phoenix, reputed company | reputed company, Ohio | Tampa, Florida CategoryCustomer Care ExperienceSr. Coordinator reputed company: Work From Home Senior Customer Service Coordinator - Premium Retail Queue Are you looking for a challenging role that includes the convenience of working reputed company reputed company? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company 100 miles reputed company of one of the following reputed company codes (excluding CA) and report in person, reputed company required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (reputed company) 85029 (Phoenix, AZ) 84120 (Lake Park, UT) 43213 (Whitehall, OH) The best people listen and then say, “How can I help?” That’s reputed company do at reputed company. It’s how we take care of our customers. It’s how we’re changing banking for good—with reputed company and reputed company solutions. reputed company can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at reputed company. Here’s reputed company’re looking for in you: It’s important for our associates to have the necessary skills and know-how to succeed in their roles and reputed company exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at reputed company will: Demonstrate the ability and willingness to learn Possess a strong attention to detail, a reputed company attitude and have the ability to be flexible and reputed company change Demonstrate a strong customer reputed company that is rooted in reputed company Communicate effectively with peers, management and customers, using appropriate reputed company of communication for role Exercise good judgment and independent decision-making skills Ability to problem solve individual issues, guide co-workers in problem solving and solutions reputed company needed, and identify trends in customer needs Demonstrate exceptional listening, questioning, reputed company control and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Responsibilities: Senior Customer Service Coordinators at reputed company are tasked with providing the best of the best customer service. This is reputed company to reputed company through your ability to listen and understand the customer’s needs, problem solve and reputed company a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a reputed company of ways, depending on your role. You’ll reputed company for our customers, problem solve and own issue reputed company in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is reputed company important, and de-escalation may be a reputed company part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge! You will investigate customer concerns, help create and implement process improvements and report trending customer issues. You may support other customer service advocates, who will reputed company out for help with a customer issue or complaint. You’ll guide other associates to the right reputed company to solve customer concerns and reputed company in-the-reputed company feedback to ensure the associate is connected to the right resources. Basic Qualifications: High school diploma, GED or equivalent certification At least 3 years of customer service or reputed company center experience At least 1 year of reputed company Suite or reputed company Office experience Preferred Qualifications: At least 4 years of customer service or reputed company center experience At least 1 year experience working in the financial industry The Benefits: At reputed company, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your reputed company being. It’s part of our mission to set reputed company for personal flexibility, so you can grow here and reputed company. Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance reputed company required for reputed company agent/customer interactions Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to reputed company internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile reputed company of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (reputed company), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH) and report in person, reputed company required, with at least than 24 hours notice. We are unable to consider applicants who do not meet the required reputed company work from home compatible internet reputed company, who live or work reputed company of the 100 mile reputed company of the aforementioned locations, or who live or work in California. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $49,774 - $49,774 for Sr Service & Cr Review Coord Chesapeake, VA: $49,774 - $49,774 for Sr Service & Cr Review Coord Tampa, FL: $49,774 - $49,774 for Sr Service & Cr Review Coord Las Vegas, NV: $49,774 - $49,774 for Sr Service & Cr Review Coord reputed company: $49,774 - $49,774 for Sr Service & Cr Review Coord reputed company, OH: $49,774 - $49,774 for Sr Service & Cr Review Coord Phoenix, AZ: $49,774 - $49,774 for Sr Service & Cr Review Coord Richmond, VA: $49,774 - $49,774 for Sr Service & Cr Review Coord Candidates reputed company to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Learn more at theCapital One Careers website(opens in new window). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, reputed company 23-A of the reputed company Correction Law; San Francisco, California Police reputed company reputed company 49, Sections 4901-4920; reputed company’s Fair Chance reputed company; Philadelphia’s Fair Criminal Records Screening reputed company; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Apply tot his job Apply To this Job