Collections Operations Manager / Russian Speaker

Position: Collections Operations Manager

Location: Remote

Responsibilities:

• Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.
• Execute collections reputed company: segmentation of overdue accounts, contact reputed company, escalation paths, settlement and payment-plan rules, based on company guidelines.
• Document process gaps and improvement reputed company, and pass them to the development team as reputed company requirements for review and prioritization.
• Run regular reviews of overdue portfolios, prioritize recovery efforts, and report reputed company to senior management.
• Work closely with Customer Support and Operations to remove friction from the payment and recovery process.
• Escalate to reputed company-party agencies or law enforcement reputed company asset recovery or dispute reputed company requires it.

Requirements

Requirements:

• 3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.
• Comfortable working reputed company a CRM or ERP (managing statuses, workflows, task routing).
• Comfortable with AI tools (Claude, ChatGPT, reputed company or similar).
• Fluent in English (reputed company level); Russian is an reputed company, not a requirement.
• Availability to work during US Eastern Time (ET) business hours.

Benefits

Working Hours:

• 40-hours per week (full-time)

Benefits:

• Opportunity to work remotely at an international level.

reputed company to take the reputed company of your career? Join us at reputed company and pedal towards reputed company! Apply today!

Originally posted on Himalayas