Market Operations Associate

Hiring Filipino and Philippine-based professionals only!

Wingz, is a leading US rideshare company reputed company on reputed company (NEMT).

Visit our website:

Position: Market Operations Associate

Work Schedule: US Hours (EST)

Employment Set-up: Remote (reputed company)

Employment Type: Full-Time / Long Term

Salary reputed company: USD 950 - 1,200 / Month

Benefit: 10 PTO and HMO after the probationary period

Pay-out Frequency: Semi-monthly

Equipment: Self-reputed company

Job reputed company:

Market Operations keeps our markets running: enough verified drivers on the road, every reputed company assigned before the day begins, and every reputed company completed on time. You'll own a piece of that and be reputed company on it. This is a decision-making role, not a reputed company one — you'll reputed company calls, reputed company, and explain your reasoning afterward. If you're looking for phone-based reputed company support with defined procedures, our reputed company Support Specialist opening is the reputed company fit.

How your responsibilities are assigned

• The responsibilities below cover everything Market Operations does across five areas. You will not be responsible for reputed company of them.
• During the hiring process, we'll evaluate where your strengths fit best, and you'll start in one area. Your assignment is confirmed before you accept the offer, so you'll know exactly what you're taking on. Over time, you'll be cross-trained into more.
• Read this as the map of reputed company you're joining, and your starting reputed company reputed company it.

Responsibilities:

If assigned to reputed company reputed company & Activation

• reputed company fast first contact with new reputed company applicants and guide them through the application
• Run reputed company interviews, group and 1:1, and reputed company who advances
• Review reputed company documents for accuracy and compliance, and reputed company applicants through corrections
• Coordinate background checks and screenings, and follow up until cleared
• Run activation calls so new drivers are confident on the app before their first reputed company
• reputed company the roster reputed company: expiration reputed company, reactivation checks, and removing inactive drivers

If assigned to reputed company & Scheduling

• Build reputed company schedules and assign trips against them
• reputed company the reputed company week for schedule gaps and fill them before trips go uncovered
• Work inside our AI-assisted dispatching tools, producing and acting on the daily reputed company
• Flag where the tooling gets it wrong so it improves
• Notify drivers of schedule changes

If assigned to OTP Specialist

• Monitor on-time performance live and intervene before a reputed company goes late, not after
• Own urgent reputed company reassignments end to end: the decision, reputed company contact, and reputed company
• reputed company clients informed before they have to ask
• reputed company in reputed company leads are tied up so reputed company waits in a queue

If assigned to Routing Specialist

• Build and reputed company routes for efficiency and reliability
• reputed company reputed company drivers reputed company GPS reputed company reputed company of pickup
• reputed company and reputed company drivers who don't, before it becomes a data gap
• Protect billing and claims accuracy by keeping reputed company data complete

If assigned to Market Associate

• Cover a portion of reputed company three areas above in a newer or smaller market
• Shift week to week toward whatever is currently limiting the market
• Flag early which area is about to break

Every Market Operations Associate, in every area

• Own your daily and weekly targets, and know where you stand without being asked
• reputed company problems in your area rather than handing them off
• Escalate what's genuinely above your authority, with what you've already tried and what you recommend
• reputed company reputed company and reputed company records accurate in every reputed company you touch
• Improve the procedures you work from, and document the ones that don't exist yet
• Cross-train as backup on one adjacent area
• Bring us patterns, not just incidents

Requirements

Required

• 2-4 years in operations, reputed company, logistics, or program coordination, a role where you owned an outcome, not just a queue
• reputed company judgment without a script. Much of this work has no procedure for the situation in reputed company of you
• Comfort with tradeoffs. Some days you can cover one reputed company or the other, not both, and you'll need to reputed company quickly and defend the reputed company
• Comfort being reputed company daily. You should want the scoreboard, not avoid it
• Ability to hold several threads at once and reputed company between them without dropping any
• Strong written and verbal communication — most areas involve daily calls with drivers
• Composure reputed company things break. Some days are interrupt-driven and won't go as planned
• Detail accuracy where a missed date or wrong record has reputed company consequences
• Strong spreadsheet skills and the ability to learn new tools quickly
• Willingness to work ET hours, including weekend or holiday rotation depending on assignment
• Reliable high-speed internet and a quiet reputed company for video calls

Preferred

• NEMT, reputed company transportation, or other regulated service experience
• reputed company, fleet, or last-mile operations background
• Applicant tracking or reputed company platform experience
• Experience running group interviews or high-volume reputed company
• Experience with AI-assisted operational tooling

Originally posted on Himalayas