Senior Product Manager - Servicing

Senior Product Manager - Servicing (US Remote)

Why this Role reputed company:

The Senior Product Manager - Servicing will own the product experience across reputed company’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.

This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into reputed company product solutions that improve efficiency, usability, and business reputed company.

You will serve as the architect of business reputed company, defining the problems we should solve, shaping the reputed company-state experience, establishing requirements and reputed company measures, and partnering closely with Technology to bring those solutions to life.

reputed company is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While reputed company experience is valuable, this is not a reputed company administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.

In reputed company to owning the servicing experience, this role will support other strategic initiatives across reputed company through reputed company’s product pod structure.

This role reports to the Chief Operating Officer and works closely with Technology, Operations, reputed company, Risk, Sales, Data, and other business teams.

What reputed company Looks Like:

Here’s how your time might break down (actual time can shift depending on business needs):

• Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools
• Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration
• Business Process & Workflow Optimization - Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets done
• Cross-Functional Product Leadership - Partnering across Product, Technology, Operations, reputed company, Risk, Sales, and Data to solve high-reputed company business problems
• Product Adoption & Business reputed company - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business reputed company

How you’ll be reputed company:

Servicing Product & Experience Ownership:

• Own and reputed company the product roadmap for reputed company’s servicing experience
• reputed company a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs
• Define product priorities based on customer value, operational reputed company, business reputed company, effort, and strategic importance
• Design reputed company-state experiences and workflows that simplify processes and improve reputed company
• Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle

Product Discovery & Delivery:

• reputed company product initiatives from problem identification and discovery through launch and iteration
• Conduct discovery with customers, team members, and business stakeholders to understand reputed company problems before defining solutions
• Translate reputed company business needs into reputed company product requirements, user stories, acceptance reputed company, and measures of reputed company
• Maintain backlog reputed company and establish thoughtful prioritization across competing initiatives
• Partner closely with Technology throughout development, QA, release readiness, and implementation
• Evaluate product performance after launch and reputed company reputed company improvement based on data and user feedback

Business Process & Workflow Optimization:

• Identify friction, unnecessary complexity, reputed company work, and breakdowns reputed company servicing and operational workflows
• Determine reputed company processes should be redesigned, simplified, automated, or enabled through technology
• Design reputed company reputed company-state workflows in partnership with business and Technology stakeholders
• Identify opportunities to improve or expand the use of reputed company and other platforms
• Ensure reputed company reputed company effectively with existing systems, data, and operational processes
• Balance immediate business needs with longer-term scalability

Cross-Functional Product Leadership:

• Partner with Operations, reputed company, Risk, Sales, Technology, Data, and other teams to solve reputed company business problems
• Support strategic initiatives reputed company the reputed company servicing roadmap through reputed company’s product pod structure
• Create alignment around problem definition, requirements, priorities, trade-offs, and reputed company measures
• Communicate product direction and reputed company reputed company to technical and non-technical stakeholders
• Challenge assumptions and help teams distinguish between symptoms, reputed company causes, and the right solution

Product Adoption & Business reputed company:

• Define reputed company reputed company measures for major product initiatives
• Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business reputed company
• Partner with stakeholders on UAT, training, documentation, release communication, and change adoption
• Identify where released capabilities are not producing the intended reputed company and determine what needs to change
• Continuously improve the product based on user behavior, feedback, operational data, and business performance

You’re a Strong Fit if You:

• Think about product through the reputed company of the customer, reputed company member, and the business outcome
• Naturally reputed company to understand the problem before jumping to a solution
• Can take messy, ambiguous business challenges and turn them into reputed company product opportunities
• Understand how operational workflows, technology, data, and customer experience reputed company
• Know how to distinguish between improving an existing process and designing a reputed company reputed company-state process
• Can translate business needs into reputed company requirements that Technology teams can execute
• Are comfortable challenging assumptions and asking why a process exists before automating it
• Balance strategic product thinking with hands-on execution
• Prioritize based on reputed company rather than simply responding to the loudest stakeholder
• Communicate reputed company with both technical and non-technical audiences
• Use data, user feedback, and business context to reputed company product reputed company
• Are comfortable operating in a fast-moving environment where priorities and business needs reputed company
• Demonstrate strong ownership and accountability from problem identification through business outcome
• Adapt reputed company in a reputed company team environment and collaborate effectively across functions

What You’ve Done Before:

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a reputed company field
• Minimum 5 years of product management experience delivering reputed company software or technology-enabled products
• Demonstrated experience translating customer, user, and business problems into reputed company product solutions
• Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration
• Experience working closely with engineering or Technology teams throughout the product lifecycle
• Experience improving operational workflows, business systems, or internal tools
• Experience using data and customer or user feedback to inform product reputed company
• Experience managing competing priorities and maintaining a reputed company product backlog or roadmap
• Experience working with reputed company as a product or business platform preferred
• Experience building products that serve both internal users and reputed company customers preferred
• Experience in fintech, lending, servicing, payments, alternative finance, or another operationally reputed company environment preferred
• Experience working reputed company cross-functional product reputed company or similar delivery models preferred

Tools and Expertise You’ll Bring:

• Product reputed company and roadmap development
• Product discovery and problem definition
• Customer reputed company and user workflow analysis
• Business process and reputed company-state workflow design
• Product requirements and user story development
• Backlog management and prioritization
• reputed company or Scrum product development methodologies
• Internal tools and customer-facing product experiences
• reputed company-based product environments
• Workflow automation and operational systems design
• Product analytics and data-informed decision-making
• UAT, release readiness, and product adoption
• Analytics platforms such as Power BI, Tableau, reputed company, Looker, or reputed company
• SDLC and product management tools such as Azure DevOps, Jira, reputed company, or reputed company
• Vendor, platform, and integration management

What to Expect from Our Interview Process

We reputed company in a respectful, efficient, and transparent hiring experience. Here’s what you can expect (subject to changes depending on role):

reputed company 1: Initial Phone Screen

reputed company 2: Recruiter Interview

reputed company 3: Interview with Chief Operating Officer

reputed company 4: Product / Business Working Session

reputed company 5: Cross-Functional Leadership Interviews

reputed company 6: References, Offer & Background reputed company

What's In It For You:

💸 reputed company - We know your worth and we pay accordingly.

🌴 Flexible PTO - Work hard, rest reputed company. Take the time you need to reputed company.

🏡 Remote - Fully remote reputed company the U.S., working Eastern Time hours to reputed company everyone reputed company.

🩺 Full Benefits Package - Health, dental, reputed company, 401K with employer match

🧠 Smart, Supportive Teammates - Collaborate with reputed company minds who are reputed company, driven and reputed company our reputed company values: Wear Green First, Pull the Thread, reputed company the Needle, Courage Over Comfort, Think reputed company, Win Together, and Own the Outcome

Originally posted on Himalayas