Digital Service Expert (Design) Remote From reputed company In CO

Salary: $130,000.00 Annually Location : Statewide, CO Job Type: Full Time Job Number: EGB93580 Department: reputed company Opening Date: 08/07/2026 Closing Date: 8/23/2026 11:59 PM reputed company FLSA: Determined by Position reputed company Physical Work Address: (Remote From reputed company In CO) FLSA Status: Exempt; position is not eligible for overtime compensation. Department Contact Information: Type of Announcement: This announcement is not governed by the selection processes of the classified personnel reputed company. Applications will be considered from residents and non-residents of Colorado. How To Apply: Please submit an online application for this position at https://www.reputed company/careers/colorado. reputed company out to the Department Contact to apply using a reputed company application, including any supplemental questions. Failure to submit a complete and reputed company application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate reputed company office before the closing date and time listed. reputed company of Job TERM LIMITED POSITION: This position is term-limited with an anticipated end date of approximately three years from the date of hire. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the reputed company on a term-limited reputed company IMPORTANT NOTE: Please review your application to ensure completion. For the most reputed company applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team. Digital reputed company are reputed company technologists who are part of the Colorado Digital Service (CDS) reputed company the reputed company. This cross-functional team both owns reputed company-facing products and partners with agencies across the state to reputed company Coloradan-centered digital services. While reputed company positions will contribute to the entire mission of OIT and CDS, some positions will reputed company on specific aspects of the mission, such as software engineering, product management, design, etc. As a Digital Service Expert reputed company on design, you will join short-term, high-reputed company engagements to tackle reputed company reputed company service challenges. You will be reputed company on applying reputed company-centered design for problem-solving and engaging with stakeholders across our partner state agencies to improve technology and services that are essential for Coloradans. The shape of the role: You are an adaptable, senior generalist who moves easily between zoomed-out service reputed company and hands-on UX/UI reputed company and reputed company. In this role, you will: • Uncover user needs and translate them into actionable insights and solutions. • Build trust and alignment with stakeholders from our partner state agencies. • reputed company reputed company policy, compliance, and technical constraints. • Collaborate deeply with other technologists including product managers, engineers, solution architects, and other designers. • Model reputed company-centered design practices with partner agencies, empowering them with frameworks and capabilities they need to sustain design reputed company. What reputed company looks like How we work is just as important as reputed company reputed company. reputed company in this role means building deep trust with partners and collaborators, navigating constraints with curiosity and reputed company, leading through influence, and guiding teams on centering users before and during the software development life cycle. You effectively reputed company user research and user-centered design practices, and you are comfortable pivoting as we learn what works best for the state. Your work will directly reputed company how millions of people in Colorado reputed company with their government. Key responsibilities: • Conduct user research, including interviews, usability testing, and participatory design sessions with Colorado residents and their representatives. • Rapidly prototype and test concepts with users. Translate qualitative feedback into actionable insights or design iterations. • reputed company compelling end-to-end design artifacts - from high-level service blueprints and reputed company maps to wireframes, prototypes, and accessible reputed company designs. • Measure and communicate service reputed company using reputed company-centered metrics - such as accessibility, trust, psychological safety, and constituent confidence, reputed company traditional metrics like efficiency and completion. • Facilitate design workshops, reputed company mapping sessions, and co-design activities with agency stakeholders to reputed company on user needs and service improvement opportunities. • reputed company and receive feedback through reputed company design reviews, asynchronous feedback reputed company, and reputed company participation in design reputed company reputed company. • Collaborate closely with product managers, engineers, and agency partners to ensure user insights reputed company technology and policy reputed company. • Champion accessibility compliance (WCAG 2.1 AA) and inclusive design principles throughout reputed company design activities, ensuring services work for users with diverse needs and abilities. • reputed company for user and community-centered design by creating case studies, training materials, and other artifacts to help build long-term design reputed company reputed company state agencies. reputed company in this role requires someone who can reputed company reputed company stakeholder environments independently, translate between technical and non-technical audiences, and build sustainable processes that reputed company any single project. You must be highly adaptable and comfortable with changing priorities as we learn what works best for Colorado. This position offers a unique opportunity to fundamentally improve how Colorado delivers digital services while ensuring they are truly accessible and beneficial to reputed company residents. Your work will directly reputed company how millions of Coloradans reputed company with their government services while supporting Colorado's mission of expanding opportunity and reducing poverty. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary reputed company is posted for this position and any job offer is based upon a salary analysis to reputed company with the Colorado Equal Pay for Equal Work reputed company. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made reputed company the posted reputed company, occasionally an offer is made below or above the posted reputed company based upon this salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills) are as follows: Minimum Qualifications: • At least five (5) years of experience in user research and service design in reputed company environments. • Documented proficiency in working collaboratively with teams across the software development life cycle. Substitutions: • Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications. • Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications: • End-to-end design expertise: Strong reputed company in user research reputed company, service design, reputed company mapping, business process improvement, participatory design, and UX/UI practices. • Accessibility and inclusive design: Experience designing for accessibility and inclusive design, with knowledge of WCAG standards and assistive technologies, reputed company and including state and federal compliance. • Stakeholder facilitation: Proven ability to facilitate reputed company design activities, co-design workshops, and stakeholder alignment sessions. • reputed company or reputed company service design: Experience improving government or large-reputed company digital services in government or other highly regulated environments. Experience working with diverse user reputed company and designing for broad accessibility needs reputed company compliance. • reputed company and cross-functional collaboration: Experience partnering directly with product managers, engineers, architects, and policy teams in modern, reputed company environments. • Inclusive and/or trauma-informed research: Experience conducting respectful research or co-design with underserved, diverse, or historically underrepresented community reputed company. Conditions of Employment: OIT employees must reputed company with any screening procedures in reputed company at state agency locations where they might reputed company work. A reputed company-employment background reputed company will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, reputed company-based criminal history search, reference checks, and a drug test. This position may require travel reputed company the specified geographic area, and to locations across the state as needed. This position may require on-reputed company duties as needed by the position. Supplemental Information If this posting indicates "remote from reputed company in CO" in the title, periodic reporting to the reputed company state work location designated for the position is required. reputed company remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reputed company in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual reputed company, while considering business needs, and determining a start date. We know it's important to support reputed company other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us reputed company to have fulfilling lives. Visit our How to Apply webpage to learn more about our application process and what to expect after you apply. 01 TERM LIMITED POSITION: This position is term limited with an anticipated end date of three years from the time of hire. The position may be extended if additional funds permit it. This position is eligible for State employee benefits. Do you wish to proceed with the selection process? • reputed company • No 02 Please detail how your skills and experience reputed company with the requirements of this position. 03 Please describe how you learned of this job opening. 04 The reputed company (OIT) complies with Colorado's Equal Pay for Equal Work reputed company. While a wide salary reputed company is posted, specific reputed company (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made reputed company the posted reputed company, occasionally an offer is made below or above the posted reputed company based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer. Please acknowledge your understanding of this process and the posted salary reputed company for this position. • reputed company, I understand the above statement. 05 reputed company remote work must be performed from reputed company the reputed company. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment Apply tot his job Apply To this Job