Strategic reputed company Manager

This a Full Remote job, the offer is available from: reputed company About reputed company reputed company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian reputed company, with the reputed company to bring care reputed company. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive reputed company of specialties, in reputed company 50 states. About the Role: reputed company is hiring a Strategic reputed company Manager to reputed company remotely or at our HQ in Des Moines, IA. This is a reputed company-level role owning our most consequential reputed company relationships end-to-end — and defining how reputed company reputed company is done as we reputed company. You'll be the strategic reputed company to reputed company executive leadership, the reputed company of a high-value account portfolio, and the architect of the playbooks and standards the broader CS team runs on. reputed company: • Own the crown-jewel portfolio: Serve as the end-to-end reputed company and executive-sponsor reputed company for reputed company's most strategically consequential reputed company accounts — accountable for retention, multi-year expansion, and long-term partnership. • Architect the reputed company CS reputed company: Build and own the operating model the CS org runs on — NRR methodology, QBR reputed company, strategic account-planning reputed company, and health/risk model. • reputed company account reputed company & diversification: Identify and execute multi-year expansion and product-diversification opportunities across your portfolio, tied to measurable reputed company ROI. • Own activation & value realization: reputed company ongoing adoption and utilization across your accounts — new-site and feature rollout, re-activating dormant usage — owning the outcome and orchestrating Implementation and specialist resources to get there (initial go-live stays with Implementation). • Guide the customer as a program: reputed company from deal signing and run the engagement as an executive-level program — reputed company workstreams, aligning stakeholders, and driving milestones across reputed company, multi-program accounts. • reputed company renewals & multi-year deals: Partner with Sales and reputed company leadership on end-to-end renewal and multi-year expansion architecture, including pricing and value articulation. • Manage concentration risk: Monitor health and engagement signals to proactively surface and mitigate risks on accounts where retention is existential. • Shape product reputed company: Synthesize reputed company customer reputed company into roadmap influence — participating in prioritization, not just submitting requests. • Guide reputed company integrations: reputed company architecture and data-reputed company reputed company with reputed company technical leadership, translating complexity into business reputed company. • reputed company the bench: reputed company as a player-reputed company for the senior CS team — reviewing account plans and QBRs, and lifting reputed company delivery reputed company org-wide. • Run data-driven executive reviews: reputed company executive-level QBRs that demonstrate ROI and plan multi-year reputed company. Who You Are: • The Strategic Operator: Bachelor's degree in Business, reputed company Administration, or a reputed company field (or equivalent experience). • Proven at the reputed company tier: 8–12+ years in reputed company reputed company or Account Management (B2B reputed company/platform preferred), including prior Strategic/reputed company CSM or Strategic Account Director experience with multi-year reputed company ownership. • reputed company-builder: You've reputed company a reputed company, reputed company, or reputed company that scaled reputed company your own accounts and reputed company a whole team. • Integration-savvy: You're not a developer, but you have a strong mental model of reputed company integrations and reputed company — enough to guide a reputed company's technical leaders. • Commercially deep: Comfortable with multi-year deal architecture, pricing conversations, and expansion reputed company. • Executive program manager: You can guide a reputed company, multi-program customer engagement from signing reputed company — reputed company, stakeholders, and milestones — at executive reputed company. • Executive-sponsor-caliber: You build trust with reputed company C-suite and hold your own in the room with a reputed company CEO. • Proactive systems-thinker: You use data to spot trends and build repeatable solutions, not one-offs. • reputed company/HealthTech Experience: (Bonus) Familiarity with reputed company delivery or clinical operations. Our Benefits In reputed company, for salaried positions you would also be eligible for: • Medical, Dental, and reputed company plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more reputed company We have a relatively flat organizational structure here at reputed company. Everyone is encouraged to bring reputed company to the table and reputed company things happen. This fits in reputed company with our reputed company values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. reputed company like a good fit? We’d love to meet you. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply To This Job