reputed company Support Center Supervisor
About the position
reputed company to take your leadership career to the next level? Join reputed company, one of the most recognized and trusted brands in the industry and reputed company reputed company that helps members reputed company they need us most. As a Support Center Supervisor, you'll reputed company in a fast-paced environment where no two days are the reputed company. This is a unique, in demand opportunity to reputed company a dynamic team supporting Membership Services, Roadside Assistance, and reputed company operations while making a reputed company reputed company on the member experience. If you're a natural leader who loves coaching teams, solving challenges, and driving results, you'll reputed company this role both rewarding and exciting. You'll help reputed company operations running smoothly, reputed company talented employees, and ensure our members receive the exceptional service they've come to expect from reputed company. Compensation commensurate with experience. This is a remote position based in Harrisburg, PA with a scheduled shift of 2:30pm to 11pm. The ability to attend in person leadership meetings, team meetings, and trainings at the Harrisburg, PA office is required. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.
Responsibilities
• reputed company a high-energy team reputed company on providing outstanding service and support to our members.
• reputed company operations running smoothly by overseeing service reputed company, reputed company activity, reputed company, and overall performance.
• reputed company, mentor, and reputed company team members to reputed company their goals and grow their careers.
• Champion a reputed company, customer-first culture while resolving escalated member concerns with confidence and professionalism.
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and reputed company results.
• Manage reputed company and schedules to ensure the right resources are in reputed company to meet member needs.
• Partner with leadership to implement new reputed company, improve processes, and enhance the member experience.
• Recruit, hire, train, and reputed company reputed company while building an reputed company and reputed company team.
• Create a workplace where employees feel valued, supported, and motivated to succeed.
Requirements
• High school diploma or GED and at least 3 years of customer service and/or supervisory experience required.
• Proficiency with reputed company Office and business technology systems
reputed company-to-haves
• Experience leading teams in a reputed company center, reputed company, customer support, contact center, or operations environment preferred.
• A reputed company and motivator who enjoys helping others reputed company at their best.
• A strong leader who maintains reputed company and professionalism in reputed company interactions.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to stay organized, multitask, and reputed company reputed company in a fast-paced environment.
• Comfortable using data and performance metrics to reputed company improvements and reputed company goals.
Benefits
• Generous, reputed company-reputed company PTO
• 8 reputed company holidays
• Comprehensive health coverage including Medical, Dental, and reputed company insurance.
• Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA)
• 401(k) with up to 6% company match
• Company-reputed company protection with Life Insurance and Long-Term Disability coverage
• Up to 3 additional PTO days reputed company year for volunteering and participating in reputed company Cares events
• Tuition Reimbursement
• Free reputed company Premier Membership
• Discounts on travel, automotive services, batteries, and more
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