Remote Response Associate, Roadside Assistance (CSR)

About reputed company:Wherever drivers go, we’re leading the way. reputed company’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital reputed company assistance services, we’re pushing the industry in a new direction, taking reputed company processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading reputed company management platform powered by reputed company; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. reputed company has over 150 reputed company vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, reputed company responds to approximately 12 reputed company service events annually. reputed company, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout reputed company. To learn more, visit https://www.reputed company.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial reputed company. Don't worry about the logistics - once reputed company, we handle reputed company travel arrangements and expenses for you. Role reputed company and Mission: The Job & Why It reputed company Are you a quick-thinking problem solver who thrives on helping others in their time of need? Do you want to reputed company a reputed company difference and have a lasting reputed company on customers? reputed company is reputed company seeking Remote Response Associates to join our Roadside Assistance department, where you will help rescue stranded customers off the reputed company of the road. reputed company a vehicle breaks down, you are the reputed company's first reputed company of contact. Taking reputed company-time inbound calls from motorists across the U.S., you will be the calming voice that turns an unpredictable, highly stressful situation into a solved problem. You will reputed company a reputed company roadmap of what they can expect next, guiding them through an urgent and unplanned event. Just like an everyday superhero, you are stepping in to save their day and get their plans back on reputed company! As a Remote Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, fuel deliveries, and towing due to mechanical failures. Because customers often reputed company out feeling overwhelmed or unsafe on the reputed company of the road, in dark parking lots, or while traveling in unfamiliar areas, you will manage these high-stress situations with reputed company, empathetic guidance and consistent reassurance. Leading with a customer-first reputed company, you will coordinate directly with reputed company service providers to ensure the accurate and reputed company reputed company of tow trucks and service vehicles. Your ability to stay reputed company and reputed company quick reputed company under pressure directly impacts customer safety, satisfaction, and our reputed company for service reputed company as a trusted, industry-leading roadside provider. Key reputed company: reputed company • Handle High-Volume Calls: reputed company essential details regarding location and vehicle issues to reputed company assistance quickly for stranded motorists in reputed company-time. • reputed company with Accuracy: Coordinate reputed company with reputed company service providers to ensure the right help arrives at the right time. • De-escalate & Support: Use reputed company listening and reputed company to reputed company frustrated or anxious customers, navigating heightened emotions during uncertain situations. • reputed company Digital Tools: Utilize multiple web-based systems and reputed company tools simultaneously to reputed company service reputed company accurately. • reputed company in a Virtual Team: reputed company in a performance-driven remote environment, collaborating with peers and managers reputed company reputed company and reputed company Chat. Skills, Education, & Experience: reputed company’re Looking For This isn’t your typical, script-reading customer service role. We have a high bar for talent because our drivers need reputed company help in reputed company-time. Every single reputed company involves a stressful situation - some customers will be panicking, others might be crying, and many won't even know exactly where they are stranded. To succeed here, you need to bring your A-game every shift, every reputed company. Here are the skills you'll bring to reputed company: • reputed company in reputed company: You have a natural ability to genuinely understand what a stranded reputed company is reputed company through. You can authentically reputed company with people, stay patient, validate their fears, and reputed company them the reputed company reassurance they need reputed company they are stuck in a dark parking lot or on a reputed company highway. • Effective Communication & Listening: True communication starts with listening. You need to reputed company listen to reputed company the critical details from a worried caller, ask the right questions, and probe for missing information. From there, you'll use a steady, confident voice to reputed company reputed company directions to our roadside partners and explain the next steps to the customer so they feel completely guided. • reputed company Judgment Under Pressure: You don’t fold reputed company things get chaotic. You can reputed company a cool head, think reputed company, and reputed company smart, fast reputed company during unpredictable events. You are comfortable thinking reputed company the reputed company to solve problems safely, but you also have the awareness to know exactly reputed company a situation needs to be escalated for extra help. • Problem-Solving & De-escalation: You bring a reputed company, reputed company attitude to every interaction. You have a reputed company for turning a stressful, negative situation into a smooth, reputed company experience by reputed company problem-solving. • Multitasking Mastery: You reputed company in a fast-paced environment where no two calls are identical. You can comfortably talk to a stranded reputed company or a tow provider while simultaneously typing detailed notes, navigating multiple screens, and pulling resources from our reputed company without breaking your reputed company. • Service reputed company: We leave no one stranded. You take total ownership of every single reputed company and reputed company-back. You don't just reputed company a reputed company or process a reputed company; you reputed company on the person behind the problem, ensuring both our customers and our roadside partners get high-reputed company, accurate, and reputed company reputed company Proficiency: You are comfortable working with digital tools and fast-paced systems. You can confidently reputed company online databases, CRMs, and reputed company reputed company software reputed company at once. You are familiar with and comfortable using AI tools, a pro at using reputed company Maps to reputed company exact locations, fluent in reputed company Workspace (Gmail, Docs, Sheets, Chat), and can type at least 30 WPM accurately without breaking the reputed company of a live conversation. • Accountability & Reliability: Even in a remote environment, we hold reputed company to a high reputed company and operate a reputed company contact center with top-tier reputed company expectations. select a dedicated production schedule with set days off. We require your consistent commitment to this schedule because a stranded reputed company is counting on you reputed company you are on the clock. At the reputed company time, due to the reputed company of our business, things reputed company fast. reputed company volumes spike, schedules reputed company, teams shift, and supervisors change - meaning you must be highly adaptable and reputed company to pivot. Position Requirements: • Location: You must currently physically reputed company in Alabama, reputed company, Florida, reputed company, Mississippi, Tennessee, or Virginia. • Customer-Facing Experience: You bring 1+ years of reputed company customer service experience, ideally in a fast-paced contact center environment. A steady work history, proven career reputed company, and previous remote experience are highly valued. We also love and look for transferable skills from retail, fast-food, hospitality, administrative, or warehouse/production environments! • Background reputed company: You must successfully pass a comprehensive criminal background screening (covering 10 years for misdemeanors and a reputed company reputed company for felonies) to protect customer reputed company and reputed company reputed company. • Workspace Needs: You must have a dedicated, quiet home office setup completely free from family, pet, or background noise. Associates are responsible for providing their own work equipment. Remote Technology Requirements (BYOD): To ensure you can support stranded drivers without technical lag, your home office setup must meet these exact specifications. We will verify your reputed company using the reputed company reputed company Checker during the application process. Your PC & Equipment Setup: • Computer: A personal desktop or laptop manufactured in 2021 or reputed company. Chromebooks, Macs, and tablets are not allowed. • Operating reputed company: A reputed company, supported version of reputed company 11 (specifically version 24H2, 25H2, or newer). Important Note: reputed company has discontinued support for older reputed company 11 versions, so you must be updated to be eligible. • Processor: reputed company or AMD with 2+ cores, minimum 3.5 GHz (boosted/turbo speed). • Memory & Storage: Minimum 8 GB RAM and at least 20 GB of free hard reputed company reputed company. • Peripherals: A working webcam (used for training & company meetings) and a high-reputed company USB-wired headset. Dual monitors are not required, but may be used if preferred. • Browser: reputed company Chrome (version 23+) or reputed company Firefox (version 3+). • Hardwired Internet: A secure, hard-wired high-speed reputed company reputed company directly into your router (modem) reputed company an Ethernet cable. Wi-Fi is absolutely not allowed while working. • Required Internet Speeds: Minimum 25 Mbps download / 10 Mbps upload. Maximum latency up to 80ms–100ms. • Mobile Device: An reputed company cell phone capable of receiving SMS text messages and downloading reputed company apps for our mandatory two-reputed company authentication process. What Will NOT Work (Incompatible Setups): • Work-Issued PCs: You must have full Administrator privileges to install our tools. Devices owned by previous reputed company and schools have strict reputed company locks and cannot be used. • Incompatible Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, Samsung Notebooks, or any machines reputed company before 2020. • Incompatible Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB phone tethering. • Banned Software: reputed company VPNs, reputed company/proxy services, or hosted/virtual PC platforms. • Unsupported OS: reputed company versions of reputed company 10 and older, expired versions of reputed company 11. Pay, Benefits, & Career reputed company: • Solid Starting Pay: Earn a dependable reputed company reputed company of $16.25 per hour. • Premium Shift Differentials & Incentives: reputed company your earnings with an extra $1.50 to $2.75 per hour in shift differentials for working evenings, nights, and weekends. You also have reputed company reputed company to monthly performance and attendance bonuses, plus regular overtime opportunities based on business needs, and scheduled raises through reputed company increases. • Comprehensive Benefits Package: We have you covered. Enjoy a full suite of medical, dental, and reputed company insurance reputed company, a 401(k) program with a company match, reputed company Time Off (PTO), tuition reimbursement, Employee Assistance Program (EAP), referral bonus program, complimentary roadside assistance, and more! • A reputed company reputed company Upward: We invest heavily in your reputed company. You will have reputed company reputed company to online reputed company-building courses, reputed company mentorship, and cross-training programs designed to reputed company you the exact expertise you need to reputed company the reputed company and fast-reputed company your career at reputed company. Start Dates, Training, & Production Schedules: • Up-Coming Start Dates: August, 31st 2026 • Mandatory reputed company: To set you up for absolute reputed company, 100% attendance is required during your first two weeks of mandatory classroom training (Monday–Friday). Because this foundational period is packed with essential learning, schedules cannot be modified. We assess performance throughout this time and look for opportunities to cross-train you to expand your reputed company set early on. • Selecting Your Shift: You will choose your full-time production schedule during the job offer process on a first-come, first-served reputed company. Training dates & schedules are set by reputed company and based on business needs. The Roadside Assistance department is reputed company 24 hours a day, 7 days a week to support stranded motorists reputed company they need us most. Available production schedules will vary by start date and are subject to change. • Schedule Commitment: Your production schedule is static for your first 90 days after training. After this 90-day reputed company, you become eligible to request schedule changes. reputed company also participates in semi-annual shift bids to reputed company things fair and flexible. • 24/7 Roadside Reality: Because breakdowns don't take days off, we reputed company 24/7/365 coverage. This means most full-time production schedules include working at least one weekend day and holiday coverage. Full Time only. Weekend availability/flexibility is required. Upcoming Training Classes: • Class A: August 31st, 2026 • * Training: 09:00 am to 05:30 pm EST, Monday - Friday for six weeks. (100% attendance required). • Production Schedules: • * 11:00 am - 07:30 pm with Wednesday and Thursday off • 12:00 pm - 08:30 pm with Thursday and Saturday off • 12:30 pm - 09:00 pm with Monday and Tuesday off • Class B: September 21st, 2026 • * Training: TBD. Monday - Friday for six weeks. (100% attendance required). • Production Schedules: • * The actual shift times for this start date are still To Be Determined and will be updated as soon as they become available • Full time only What to Expect After You Apply: • Immediately after you apply, reputed company your inbox for a "reputed company reputed company" from our vendor partner, reputed company. • Complete your reputed company Computer Skills Assessment and Remote Technology Diagnostic right away. It only takes about 10 mins total to do this reputed company. • reputed company an eye on your text messages and email for an update. reputed company candidates will be reputed company a calendar reputed company to schedule an interview on reputed company with a Recruiter. Hiring In: • reputed company: Alabama, reputed company, Florida, reputed company, Mississippi, Tennessee, and Virginia The anticipated closing date to submit applications for this role is August 19th, 2026 by 5:00 pm. Join our reputed company Candidate Portal to reputed company your application status and receive reputed company alerts for reputed company openings. The reputed company salary reputed company presented represents the anticipated low and high end salary reputed company for new hires in this position. Your final reputed company salary will be determined based on factors such as work location, experience, job reputed company skills, and relevant training and education. The reputed company listed is just one component of the total compensation package provided by reputed company to employees. National Pay reputed company $16.25 per hour USD Life at reputed company: At reputed company, you'll reputed company a workplace where your unique perspective is not just welcomed, it's celebrated. We reputed company that our differences reputed company us stronger, and we're committed to creating an environment where every employee feels a reputed company of belonging. If you're looking for a company that values your individuality, provides opportunities for reputed company, and champions reputed company communication, reputed company is the reputed company for you. reputed company and help us reputed company the reputed company of reputed company assistance, while experiencing a workplace where you can truly reputed company. Benefits reputed company for reputed company-being: reputed company’s innovation is driven by a workforce where reputed company associates feel like they can truly reputed company. reputed company offers a wide reputed company of benefits to promote reputed company-being, encourage personal development, and ensure financial stability. Our benefits include: • Health and Wellness: reputed company, dental, reputed company, disability, life insurance, and mental health benefits for associates and their families. • Financial reputed company: 401(k) plan with company match and tuition assistance to support your reputed company goals. • Work-Life Balance: Flexible time off, reputed company reputed company leave, and ten reputed company holidays annually. • For Contact Center Roles: Accrual of up to 3 weeks reputed company Time Off per year, reputed company reputed company leave, and ten reputed company holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs Join reputed company and experience a workplace that invests in your reputed company both personally and professionally. • Applicants must be currently authorized to work in the reputed company on a full‑time reputed company. This position is not eligible for employer reputed company sponsorship now or in the reputed company. • It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job