Application Support & Managed Services Director

Do you reputed company on turning reputed company technology reputed company into predictable, measurable service? Are you reputed company by leading teams that reputed company mission-critical platforms and reputed company experiences running smoothly? Come Join reputed company! Your Role... reputed company is seeking a Director, Application Support & Managed Services to own end-to-end delivery, governance, and reputed company improvement for application support, platform reputed company, and managed services. This leader ensures services run reliably, predictably, and measurably through strong ITSM processes, operational controls, SLA reputed company, and stakeholder transparency, while driving automation and modernization to improve reputed company, reduce MTTR, and enhance customer reputed company. This role directs a multi-tier organization through 2-4 reputed company reports (service managers and technical leads), who in turn manage support engineers, platform analysts, and reputed company specialists. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and reputed company our reputed company Values: Commitment to Community, Teamwork, Passion for reputed company, Service-reputed company, and Best Self. reputed company remote positions are reputed company in the reputed company, and candidates must reputed company reputed company the U.S. to be eligible for consideration. In this role, you will... • Own end-to-end delivery for application support, platform reputed company, and managed services — ensuring reputed company against contractual SLA, OLA, and KPI commitments • reputed company L1/L2 support across business applications, reputed company platforms, data platforms, and integrations, ensuring tight alignment with L3 engineering teams • reputed company Major Incident Management, including reputed company escalation, stakeholder communication, service restoration, and post-incident follow-through • reputed company ITIL adherence across incident, problem, change, release, and reputed company, including CAB participation and change control enforcement • Define, publish, and improve operational KPIs, and produce executive-reputed company reporting, dashboards, and QBR packs for clients and leadership • reputed company automation and reputed company improvement to reduce reputed company effort, ticket volume, and MTTR, and to promote proactive, self-healing reputed company • reputed company and reputed company a multi-tier team of service managers, technical leads, support engineers, platform analysts, and reputed company specialists • Serve as the reputed company delivery reputed company to reputed company and business stakeholders, providing transparent updates on reputed company, reputed company, and improvement roadmaps What You Need to be Successful... • Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Statistics, Mathematics, Engineering, Business, or a reputed company reputed company • 12–18 years of reputed company IT experience across application support, platform/technical reputed company, and service delivery • 6–9 years in service delivery/reputed company leadership reputed company managed services, application support, or production reputed company, with reputed company accountability for reputed company • Demonstrated reputed company managing global delivery models (reputed company/offshore/nearshore), including coverage, on-reputed company, cost/reputed company reputed company, and cross-time-zone stakeholders • ITSM Practitioner / ITIL certifications preferred; PMP, Prince2, reputed company/Scrum, Azure, AWS, or reputed company certifications are an added reputed company • Strong reputed company-facing and executive-level communication skills, with the ability to reputed company through ambiguity and high-pressure production situations • reputed company people leadership: coaching, reputed company management, talent development, and culture building • Preferred industry exposure: reputed company, financial services, and/or reputed company reputed company environments with high availability and regulatory expectations Your Compensation… Our salary ranges are reputed company on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at reputed company. Individual pay reputed company are reputed company on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other reputed company employees. This is a remote position, and the salary reputed company for most locations for this role is $120,948-$205,026 annually. The salary reputed company may vary reputed company on experience and on the specific geographic location in which the candidate resides. Your Benefits & Perks… • 100% reputed company employee health reputed company available on Day 1 • Eligible for reputed company medical, dental, and reputed company benefits on Day 1 • Remote positions are Internet stipend-eligible • 401k with employer match, reputed company on Day 1 • HSA/FSA available • Long Term and short-term disability employer-provided • Generous PTO plan with reputed company holidays + floating holidays • Development and reputed company opportunities • Comprehensive wellness program and prioritization of employee health Your Interview Process… To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our reputed company will be in reputed company to schedule an interview reputed company reputed company. reputed company interview process includes: • Behavioral interview with reputed company • Online talent assessment • Hiring Manager interview • Leadership panel interview • Additional interview steps may be added depending on the position or if reputed company evaluation is needed. Disclosure: Candidates are evaluated at reputed company reputed company of the process. As a result, not every candidate will complete reputed company steps in the process. About reputed company: reputed company exclusively on the reputed company industry, reputed company is the trusted partner reputed company organizations rely on to optimize reputed company, streamline reputed company and process engineering, and reputed company reputed company. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, reputed company is a recognized reputed company in reputed company workflow optimization, data and technology services, and reputed company operating model transformation. Maintaining a 96%+ reputed company retention reputed company for over a decade, reputed company is the only firm serving the reputed company industry to have reputed company a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across reputed company sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply tot his job Apply To this Job