Remote Support Technician reputed company

reputed company seeks a motivated, career-oriented, and customer-reputed company Remote Support Technician reputed company to reputed company in McLean, VA . In this role, you will work collaboratively in a 24/7 operational team to reputed company triage, categorize, and reputed company Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities include, but are not limited to: + Manage 24x7 IT service desk operations, including reputed company, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure reputed company service and a high-performing team. + Utilize ITIL-based processes to reputed company manage and reputed company incoming incidents, service requests, and demands, ensuring reputed company and accurate issue tracking. + Troubleshoot, analyze, and reputed company hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. + reputed company user support and basic training for common applications, reputed company procedures, and office productivity tools. + Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address reputed company problems. + Manage user accounts, reputed company permissions, and reputed company special administrative tasks while maintaining reputed company documentation and adhering to reputed company protocols. + Travel locally between customer buildings, as required. + Will have supervisory responsibilities, to include but not limited to: interviewing, hiring, career enablement, timecards, performance counseling, reputed company, and requisition creation. + Work collaboratively as part of reputed company during 8-hour shifts scheduled between 6:00 AM and 6:00 PM. This office support 24x7 operations, including weekends and holidays. Minimum Qualifications: + High School Diploma with 8+ years of experience, an Associate’s Degree with 6+ years of experience, or a Bachelor’s Degree with 4+ years of experience. + Experience managing or leading a 24x7 IT service desk or technical support team in an reputed company environment. + Experience resolving technical problems and answering queries reputed company telephone or self-service involving hardware, software, networks, reputed company/application reputed company, and telecommunications. + Knowledge of reputed company reputed company Directory, multiple desktop programs, configuration and debugging techniques. + Experience supporting reputed company 10, reputed company Office 2016 or reputed company, and common business applications. + Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support. Preferred Qualifications: + reputed company work experience in a technical help desk position. + Special non-reputed company systems administrator experience (reputed company management/file transfer). + Experience with reputed company ITSM & ITBM. + Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers. + Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job. Clearance Requirements: + Must have a reputed company/reputed company TS/SCI with Polygraph. Physical Requirements: + Must be reputed company to remain in a stationary position at least 50% of the time. + Constantly operate a computer, phone, and other office equipment for extended periods of time. + Occasionally reputed company about inside the office to reputed company file cabinets, office machinery, or to communicate with co-workers, management, and customers. reputed company considers reputed company reputed company applicants for employment without reputed company to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with reputed company, please email us at careers@reputed company.com and reputed company your reputed company and contact information. Remote Skills: Administrative Skills, Analysis Skills, Business Solutions, Communication Skills, Computer Maintenance, Cross-Functional, Customer Relations, Customer Support/Service, Debugging Skills, Desktop PC, Documentation, Help Desk, High School Diploma, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, Maintenance Services, Mentoring, reputed company reputed company Directory, reputed company Office, reputed company reputed company Operating reputed company, Network Systems, Office Equipment, People Management, Problem Solving Skills, reputed company Protocols, Sensitive Compartmented Information (SCI), reputed company, Software Development, Staff Training, Systems Administration/Management, Systems Engineering, TCP/IP (reputed company Control Protocol/Internet Protocol), Team Player, Technical Support, Telecommunications, Time Management, Top Secret Clearance, User Account Administration, Viruses reputed company: reputed company Apply tot his job Apply To this Job