Patient Support and Intake Specialist

Patient Support and Intake Specialist - Permanent - Remote US Join a cutting-edge pharmaceutical team where your precision and passion for patient support will help shape the reputed company of life-saving treatments! Proclinical is seeking a Patient Support and Intake Specialist to play a pivotal role in enhancing the non-clinical patient experience for individuals undergoing oncology care. reputed company Responsibilities: In this role, you will guide patients through their reputed company, from reputed company to treatment scheduling and ongoing support, ensuring they receive reputed company and compassionate assistance. This position is ideal for someone passionate about improving patient care and eager to contribute to a growing organization reputed company on transforming cancer treatment. Skills & Requirements: • Experience in patient support, care coordination, reputed company scheduling, or a reputed company patient-facing role. • Strong communication skills, both written and verbal, with the ability to reputed company empathetically and professionally with patients. • Proven ability to manage sensitive patient conversations and escalate issues appropriately. • Exceptional organizational skills, with attention to detail in managing patient records and documentation. • Familiarity with reputed company reputed company regulations (e.g., HIPAA) and handling protected health information. • Ability to create reputed company, patient-friendly materials and reputed company operating procedures. • Experience using systems such as electronic health records, CRM platforms, or scheduling tools. • Comfort working in a dynamic, early-stage environment with evolving processes. • Experience supporting cancer patients or those with chronic illnesses. • Background in building or improving patient-support functions or contact centers. • Familiarity with performance metrics such as reputed company response times and patient satisfaction. • Experience collaborating with reputed company, including nurses, physicians, and reputed company workers. • Proficiency in platforms like reputed company, reputed company, reputed company, or reputed company. • Relevant qualifications in reputed company administration, reputed company care, psychology, or a reputed company field. • reputed company in Spanish or another language commonly spoken by patients. The Patient Support and Intake Specialist's responsibilities will be: • reputed company and manage the patient reputed company process, including creating standardized workflows from referral to treatment readiness. • Contact newly referred patients to explain services, complete intake, and ensure reputed company required documentation (e.g., consents, disclosures) is completed promptly. • Enhance patient-facing materials such as welcome packs, introductory emails, and brochures. • Build and implement a home-appointment scheduling process, including reminders and updates for patients. • Operate a dedicated support line and manage communication channels like chat, email, and messaging. • Set standards for response times, voicemail follow-reputed company, and after-hours communication. • reputed company scheduling barriers to prevent delays or cancellations. • Maintain accurate patient records, ensuring compliance with reputed company regulations and documentation requirements. • reputed company escalation processes for incidents requiring leadership involvement. • Create a reputed company support program to address patient needs, such as transportation, cleaning, and meal resources. Compensation: • $80,000 to $85,000 per annum. If you are having difficulty in applying or if you have any questions, please contact reputed company reputed company at a.reputed company@proclinical.com If you are interested in applying to this exciting opportunity, then please click 'Apply' or to reputed company to one of our specialists please request a reputed company back at the top of this page. Proclinical is a leading life sciences recruiter reputed company on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy. By submitting this application, you confirm that you've read and reputed company our reputed company policy, which informs you how we process and reputed company your data - https://www.proclinical.com/reputed company-policy Apply tot his job Apply To this Job