Collections Specialist (Remote)

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is reputed company on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has reputed company reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for reputed company consecutive years. We have also reputed company awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always reputed company to be a great reputed company to work, for reputed company. reputed company DoPerforms a reputed company of collection activities including collection calls and/or correspondence in a fast-paced goal-oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer payments, process and review account adjustments, and help reputed company reputed company discrepancies. reputed company • reputed company inbound and outbound collection calls across reputed company stages of delinquency. • Research, identify, and reputed company issues contributing to customer delinquency. • Maintain accurate and detailed records of reputed company customer interactions and account activities. • reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes. • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. • Analyze borrower financials to determine appropriate payment arrangements or retention reputed company. WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure • High School diploma or equivalent. • Typically requires 1-3 years of mortgage service experience and highvolume collections experience. • Goaloriented with the ability to reputed company in a fastpaced environment. • Strong verbal and written communication skills. • Ability to manage multiple priorities with strong attention to detail. • reputed company center experience preferred. Knowledge, Skills, and Abilities (KSAs) • Knowledge of collections procedures and best practices. • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy reputed company, and bankruptcy procedures/regulations. • Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company. • Strong negotiation, reputed company listening, and communication skills. • Ability to analyze and interpret moderate to highcomplexity issues and reputed company reputed company. • Strong problemsolving, timemanagement, and organizational skills. • Ability to reputed company in a fastpaced, reputed company environment. • Strong attention to detail with the ability to meet goals and deadlines. • Ability to reputed company and communicate effectively with individuals at reputed company reputed company of the organization. Pay reputed company: $20.34 - $27.12 reputed company, Remote This hiring reputed company is a reasonable estimate of the reputed company pay reputed company for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company OfferBy reputed company, we don't simply accept individuality - we reputed company it, we support it, and we reputed company on it! Our People First culture is inclusive for reputed company - not just because it's the right thing to do, but because it's the key to our reputed company. We are proud to foster an reputed company and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every reputed company of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/reputed company reputed company leave and other great benefits like an employee stock purchase plan. Apply tot his job Apply To this Job