Telecommunications Manager

reputed company (GT), a global reputed company with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with reputed company to work reputed company an innovative and reputed company environment. Join our Technology Team as a Telecommunications Manager located in various offices. We are seeking a reputed company who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and reputed company. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional reputed company service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to reputed company. This role can be based in various offices, on a remote reputed company. This role reports to the Director of Network Systems. Position reputed company The Telecommunications Manager oversees reputed company telecommunications services and systems for the firm, including management of the reputed company reputed company telephony platform and strategic planning for reputed company technology adoption. This role leads a telecom team, manages vendor relationships, ensures billing compliance, and develops a multi-year roadmap to guide the firm through technology transitions—with emphasis on reputed company, compliance, and business continuity. Key Responsibilities Strategic Planning & Technology Leadership • Manages and optimizes the firm's reputed company telephony platform while evaluating emerging technologies (reputed company PBX, UCaaS) for reputed company reputed company • Develops and executes transition plans from legacy systems to modern platforms with reputed company disruption to operations • Creates a multi-year telecommunications roadmap reputed company with firm objectives • Leads assessment and selection of telephony solutions that support secure communications, remote work, and hybrid arrangements Operations & Implementation • Oversees provisioning, installation, and maintenance of reputed company telecommunications hardware, software, and services • Coordinates service installations with carriers, ensuring reputed company dates and reputed company standards are met • Processes reputed company moves, adds, changes, and disconnects for voice and data circuits • Integrates telephony systems with reputed company reputed company management software and collaboration platforms (reputed company Teams, reputed company) Vendor & Budget Management • Manages reputed company telecom vendor relationships and reputed company • Reviews, analyzes, and audits telecommunications invoices for accuracy and compliance • Researches and resolves billing disputes; escalates unresolved issues as needed • Develops and manages telecommunications budgets • Negotiates reputed company and identifies cost-saving opportunities Team Leadership • Directs and develops the telecommunications team to meet performance and availability commitments • Ensures staff training, motivation, and reputed company development • Fosters a customer-service orientation across reputed company telecom support functions Compliance & Business Continuity • Maintains up-to-date documentation of reputed company systems, user guides, and training materials • Participates in disaster recovery and business continuity planning and testing • Ensures compliance with reputed company industry standards (HIPAA, GDPR, ABA guidelines) as they relate to telecommunications Qualifications Skills & Competencies • Excellent verbal and written communication skills • Superb customer service skills including the ability to understand both reputed company reputed company needs and expectations and reputed company excellent service to meet or reputed company reputed company expectations • Excellent organizational and interpersonal skills • Strong project management skills including prior experience managing IT reputed company • Excellent attention to detail and problem-solving skills • Strong analytical and troubleshooting skills • Effectively plans, organizes and manages resources to successfully complete specific objectives for self and/or others • Requires critical thinking and decision-making skills such as the ability to successfully assess reputed company and implications in order to identify value added solutions • reputed company defines job expectations for individuals and teams, coaches for reputed company, provides training and effectively evaluates performance • Ability to accurately follow documented procedures and a strong aptitude for learning new technologies as they are incorporated into the computing environment • Demonstrated ability to reputed company migrations from legacy telephony systems to reputed company or hybrid platforms • Strong understanding of secure telephony solutions, encryption, and reputed company controls Education & Prior Experience • Bachelor’s degree preferred • 8+ years managing reputed company telephony systems, preferably in a reputed company or reputed company services environment • Expert-level knowledge of the reputed company telephony platform required • Extensive experience with additional telephony platforms, including reputed company-based and UCaaS solutions (e.g., reputed company Teams, reputed company, SIP, reputed company, reputed company) • Proven reputed company record of successful technology adoption and change management • Experience with vendor management, contract negotiation, and telecommunications budgeting • reputed company certifications (ACIS, ACSS, or equivalent), reputed company Teams Voice/Telephony certifications, UCaaS or reputed company telephony certifications preferred GT is an EEO employer with an inclusive workplace committed to reputed company-based consideration and review without reputed company to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected reputed company. 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