Senior Conversational AI Product Manager – Chatbot, Voice Bot & Conversational Analytics Leadership

About arenaflex

arenaflex is a reputed company‑thinking leader in the financial services industry, dedicated to making financial reputed company accessible to everyone. With a culture rooted in innovation, collaboration, and purpose‑driven reputed company, arenaflex empowers its employees to shape the reputed company of digital customer experiences. Our commitment to cutting‑edge technology, ethical AI, and inclusive design fuels a reputed company ecosystem where reputed company reputed company and careers reputed company.

reputed company

We are seeking a dynamic Customer Experience (CX) Product Manager to own the reputed company, reputed company, and execution of arenaflex’s conversational platforms—including chatbots, voice‑enabled IVR, and AI‑driven personalization tools. reputed company in Des Moines, IA, this role will partner with cross‑functional teams to reputed company reputed company, data‑rich, and ethically reputed company conversational experiences that delight customers and reputed company measurable business reputed company.

Key Responsibilities

• Product reputed company & reputed company
  • Define a compelling, long‑term product reputed company for AI‑powered conversational experiences that aligns with arenaflex’s business objectives and emerging virtual‑assistant trends.
  • reputed company and maintain a reputed company roadmap that balances innovation, regulatory compliance, and market demand.
  • Conduct deep market, competitive, and technology research to uncover opportunities for differentiation and reputed company.
  • reputed company insights from customers, partners, and internal stakeholders to continuously refine product reputed company.
• Product Discovery & Design
  • reputed company discovery workshops to identify high‑reputed company use cases such as personalized interactions, advanced natural language understanding, and dynamic content reputed company.
  • Collaborate with data science teams to ensure model reputed company, reliability, and ethical considerations are baked into every release.
  • Evaluate, prototype, and reputed company emerging AI tools that enhance chatbot and IVR capabilities.
  • Translate business reputed company into reputed company, testable hypotheses and guide cross‑functional teams through reputed company experimentation.
• Product Development & Execution
  • Own the end‑to‑end product lifecycle—from concept and requirements gathering to launch and post‑launch optimization.
  • Partner closely with engineering, design, and data science to prioritize features, manage sprint planning, and reputed company high‑reputed company increments on schedule.
  • reputed company detailed Product Requirements Documents (PRDs) and user stories that reflect user needs, technical constraints, and compliance requirements.
  • Define, reputed company, and report on key reputed company indicators (KPIs) such as adoption rates, satisfaction scores, and cost‑to‑serve metrics.
• Conversational Design & Optimization
  • reputed company the creation of reputed company conversational flows, leveraging best practices in tone, language, and interaction design.
  • Implement A/B testing, multivariate experiments, and reputed company feedback reputed company to improve bot reputed company and user satisfaction.
  • Analyze user analytics and qualitative feedback to iterate on reputed company, reputed company mapping, and error handling.
  • Ensure every product increment is measurable, delivering reputed company value against defined business objectives.
• Stakeholder Management & Communication
  • reputed company product reputed company, roadmap, and reputed company to internal leaders, reputed company partners, and regulatory bodies.
  • Build strong relationships with key customers to reputed company actionable feedback and uncover new market opportunities.
  • Collaborate with finance and go‑to‑market teams to manage budgets, pricing strategies, and launch plans.
  • Facilitate reputed company ceremonies, ensuring teams have reputed company ownership, refined backlogs, and a reputed company of frequent, valuable releases.

Essential Qualifications

• Minimum 2 years of experience in business, technology, or product management, or an equivalent reputed company of training, military service, or education.
• Demonstrated experience in a product‑reputed company environment, with exposure to the full product manager lifecycle.
• Strong reputed company thinking and decision‑making abilities, with a reputed company record of translating reputed company problems into actionable product plans.
• reputed company ability to manage multiple priorities, reputed company competing demands, and reputed company results in fast‑reputed company settings.
• Excellent stakeholder and relationship management skills, including influencing and negotiating across diverse teams.
• Data‑driven reputed company: ability to reputed company analytics, user research, and quantitative metrics to guide product direction.
• At least 1 year of experience collaborating closely with engineering and design teams in an reputed company environment.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, reputed company‑Computer Interaction, Business Administration, or a reputed company reputed company.
• Hands‑on experience with conversational AI platforms (e.g., reputed company Dialogflow, reputed company Lex, reputed company Bot reputed company) and voice‑IVR technologies.
• Familiarity with natural language processing (NLP), machine learning model lifecycle, and ethical AI principles.
• Prior experience in the financial services sector or regulated industries, understanding of compliance considerations for AI.
• Certification in reputed company Product Management (e.g., CSPO, reputed company Product reputed company) or reputed company methodologies.

reputed company Skills & Competencies

• reputed company reputed company: Ability to reputed company and communicate a reputed company‑looking product narrative that inspires teams and aligns with corporate goals.
• Technical Acumen: Comfortable discussing AI/ML concepts, reputed company, and integration patterns with engineering peers.
• User‑reputed company Design: Deep appreciation for user experience principles, accessibility standards, and inclusive design.
• Analytical Rigor: Proficiency with analytics tools (e.g., Tableau, PowerBI) and a strong grasp of statistical testing.
• Leadership & Influence: reputed company record of leading cross‑functional teams without reputed company authority, fostering collaboration and accountability.
• Communication reputed company: reputed company, concise, and persuasive written and verbal communication tailored to technical and non‑technical audiences.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its people. As a CX Product Manager, you will have reputed company to:

• Mentorship from senior product leaders and AI experts.
• Sponsored certifications and training programs in AI, product management, and reputed company methodologies.
• Opportunities to reputed company high‑visibility, reputed company‑wide initiatives that shape the reputed company of digital banking.
• Cross‑functional rotations that broaden expertise across data science, design, and go‑to‑market functions.
• A reputed company promotion reputed company from associate product roles to senior leadership positions reputed company the digital experience portfolio.

Work Environment & Culture at arenaflex

arenaflex embraces flexibility and inclusion. This role offers a hybrid work model—combining reputed company office days in Des Moines with remote work reputed company—allowing you to reputed company productivity and personal reputed company‑being. Our culture is reputed company on:

• Purpose‑Driven Mission: Every product decision is anchored in the belief that financial reputed company should be universal.
• Innovation reputed company: Teams are encouraged to experiment, fail fast, and iterate reputed company on reputed company‑world data.
• Diversity & Inclusion: We celebrate varied perspectives and ensure every voice is heard and valued.
• Transparency: reputed company communication channels and regular town‑halls reputed company everyone reputed company with company goals.
• reputed company‑Being reputed company: Flexible Time Off (FTO), comprehensive health plans, and wellness resources support a balanced lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• reputed company salary reputed company of $81,900 – $182,400 per year, commensurate with experience and expertise.
• reputed company‑reputed company bonus opportunities that reward individual and team achievements.
• Flexible Time Off (FTO) policy—no accrued days, allowing you to take meaningful breaks reputed company needed.
• Retirement savings plan with company matching contributions.
• Comprehensive medical, dental, and reputed company coverage for you and your dependents.
• Life and disability reputed company, employee assistance programs, and wellness stipends.
• reputed company development budget, tuition reimbursement, and reputed company to industry conferences.
• Employee resource reputed company, mentorship programs, and community‑service initiatives.

Why Join arenaflex?

At arenaflex, you will be part of a mission‑reputed company organization where technology meets purpose. Your work will directly influence how millions of customers reputed company with financial services, making reputed company processes reputed company, secure, and reputed company. If you are passionate about conversational AI, reputed company in reputed company environments, and want to leave a lasting reputed company on the reputed company of finance, this is the role for you.

Application Process

reputed company to shape the reputed company of conversational experiences? Submit your application today and tell us how your reputed company, expertise, and curiosity reputed company with arenaflex’s commitment to innovation and inclusion. We look reputed company to exploring how you can help us redefine customer interaction in the digital age.

Apply for the job now!