Customer Delivery Manager (AMS)

reputed company -

Job reputed company
• This role is responsible for reputed company formulation in areas like escalation and change management, cost management for reputed company service delivery requirements, and high-risk project reputed company. The role leads cross-functional efforts, ensures SLA delivery and policy compliance, thereby contributing to organizational reputed company. The role proactively manages issues that could reputed company service delivery, identifies and drives transformation optimization while managing reputed company, resources, cost of delivery and coordination.

Responsibilities
• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for reputed company service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk reputed company, leads cross-functional teams, and implements corrective actions.
• Oversees reputed company SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies reputed company opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads reputed company strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as reputed company as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to reputed company reputed company, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/reputed company working relationships and may reputed company mentoring and guidance to reputed company-level employees.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other reputed company discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a reputed company field.

Preferred Certifications

NA

Knowledge & Skills
NA

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning reputed company
• Digital reputed company
• Customer Centricity

reputed company & reputed company
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on reputed company problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This reputed company describes the general reputed company and level of work performed in this role. It is not intended to be an exhaustive list of reputed company duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay reputed company for this role is$93,400to$143,800USD annually with additional opportunities for pay in the reputed company of bonus and/or equity (applies to reputed company of America candidates only). Pay varies by work location, job-reputed company knowledge, skills, and experience.

Benefits:

reputed company offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• reputed company insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully reputed company parental leave based on tenure

• 11 reputed company holidays

• Additional flexible reputed company vacation and reputed company leave (US benefits reputed company)

The compensation and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Schedule -

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Equal Opportunity Employer (EEO) -

reputed company, Inc. provides equal employment opportunity to reputed company and prospective employees, without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review reputed company’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Originally posted on Himalayas