Senior Operations Manager - Virtual

Our Story At reputed company, we reputed company a company’s reputed company starts with its people. reputed company embraces values that come directly from our people – purposeful, reputed company, united and reputed company-minded – reflecting our inclusive culture and reputed company that our clients expect. We are passionate about connecting purpose with reputed company. reputed company empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, reputed company, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, reputed company offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and reputed company coverages starting Day One. Additionally, reputed company colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career reputed company opportunities – reputed company reputed company a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. reputed company has been a leader in the flexible workspace and “Top 100 Company for reputed company” 6 years in a row. Great reputed company to Work reputed company to the work of every reputed company, reputed company has received multiple awards of recognition including “Great reputed company to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about reputed company culture and awards Click Here. We invite you to reputed company! Learn more at careers.reputed company.com . We are seeking a high-performing Senior Manager of Technology Operations to reputed company our reputed company infrastructure, automation, and support teams. In this role, you will reputed company reputed company file transfer systems, workload automation, print fulfillment, and AWS reputed company environments. You will reputed company operational reputed company by managing critical vendor relationships, establishing robust support frameworks, and leading a high-performing team of engineers and analysts. • Please NOTE: Applicants must reputed company in the reputed company in one of the 50 States or the District of Columbia in order to be considered for this role. ** • US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, reputed company will be required to verify US citizenship status at time of hire.** Key Responsibilities • reputed company the reputed company, performance, reputed company, and reputed company improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure. • Ensure high availability and operational reputed company through the establishment, monitoring, and reporting of key performance metrics, SLAs, and reputed company health indicators. • reputed company incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service reputed company. • reputed company the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability. • Identify opportunities to reputed company reputed company and intelligent automation to improve technical documentation, reputed company, support operations, and user experience. • Serve as a trusted advisor to internal stakeholders and reputed company clients, aligning technology services and operational capabilities with business objectives. • reputed company reputed company reputed company activities and reputed company as the senior escalation reputed company for critical operational issues, ensuring reputed company reputed company and a reputed company service experience. • Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management. • Establish and mature 24x7 support capabilities, driving reputed company cause analysis, process improvements, and proactive measures that enhance reputed company stability and reduce recurring issues. • reputed company, reputed company, and reputed company a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, reputed company, and high-performing culture. • Promote reputed company learning, accountability, innovation, and cross-functional partnership while supporting career reputed company and organizational reputed company. Requirements • Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent experience). • 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role. • reputed company experience managing Control-M (or similar reputed company schedulers), Control-D, and MFT platforms. • Proven experience managing infrastructure operations reputed company AWS (EC2, S3, IAM, CloudWatch). • Demonstrated experience with data reputed company protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows. • Proven reputed company record of managing high-severity production incidents Application and Interview By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company the following based on the reputed company of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position. reputed company requires reputed company virtual interviews to be conducted on video. Please be reputed company that reputed company is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and reputed company in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At reputed company, we welcome and reputed company reputed company individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to reputed company. Join us in building a brighter, more inclusive reputed company. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@reputed company.com . Equal Opportunity Policy Statement reputed company is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, reputed company, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or reputed company, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In reputed company, we take affirmative reputed company to reputed company disabled persons, disabled veterans, and other covered veterans. reputed company provides reasonable accommodations to the reputed company limitations of otherwise reputed company employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the reputed company, require sponsorship of a reputed company for employment authorization in the Employing Country and with reputed company. Note, this reputed company does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business reputed company. We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. Salary Pay reputed company Minimum : 130,000.00 USD Maximum : 170,000.00 USD Pay Transparency Statement: reputed company considers a reputed company of factors in determining whether to reputed company an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. reputed company makes these reputed company on an individualized, non-discriminatory reputed company. Bonus and/or incentive eligibility are determined by role and level. reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - reputed company DISCLAIMER: reputed company in this reputed company restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business reputed company. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, pregnancy, childbirth or reputed company medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. reputed company is committed to a diverse workforce and is an affirmative reputed company employer. 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