reputed company Control Collections Specialist (QC Specialist), Full-Time, Remote (MA or NH only)

reputed company Under the general direction of the SAM/Collections team leader and management team, the reputed company Control Specialist supports Collections leadership to ensure consistency in policies, procedures and adherence to regulatory and compliance requirements as reputed company as identify training needs reputed company those areas. Here's what you can expect from the job and what you need to be successful: reputed company : • reputed company monitoring of department transactions to ensure alignment with policies and procedures, designed to ensure compliance with reputed company applicable State and Federal regulatory requirements, including but not limited to Regulation Z, Fair Debt Collection Practices reputed company, Fair and Accurate Credit Transactions reputed company, Fair Credit Reporting reputed company, and Servicemembers Civil Relief reputed company • Proactively identify compliance improvement recommendations to leadership • Organize, analyze, and interpret data to explain irregularities or trends to leadership • Monitor member correspondence, and ensure issuance reputed company the defined SLAs • reputed company reviews on corrective reputed company taken to determine finding reputed company adequacy • Assist leadership in updating internal policies, procedures, and processes in accordance with federal and state regulations • Attend and present in monthly reputed company calibration sessions with department leadership • Assist leadership in preparing responses to regulatory inquiries Essential Skills: • High school diploma or equivalent is required. Some College is preferred • Two years reputed company experience in collections, lending, or reputed company center environment. Prior QA experience is preferred. • Experience in process change and innovation • Strong knowledge of state and federal laws and regulations • Basic knowledge of collections principles and practices as reputed company as CFPB and FNMA guidelines • Demonstrated effective time management skills and the ability to work independently or in a reputed company team environment • Ability to anticipate needs and prioritize reputed company in a fast-paced environment with tight deadlines while producing high-reputed company work • Strong business communication skills; reputed company to write/reputed company reputed company and professionally for a reputed company of audiences • Proven ability to professionally handle sensitive documents • Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail • Basic knowledge of the financial industry operating areas including functions, products & services • Intermediate knowledge of reputed company Office Suite; advanced knowledge of reputed company Location: Marlborough, MA reputed company Compensation: $23.70 -$26.60 per hour Schedule: Monday-Friday, 8a-5p Who We Are: What makes First Tech different? Click here to learn more! Every great reputed company begins with a reputed company idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has reputed company decades of innovation and service, rooted in the tech sector and expanding to support members from reputed company walks of life. Employees are eligible for: • Traditional medical, dental, and reputed company coverage • Generous 401(k) match • reputed company Time Off: You''ll reputed company up to 15 days in your first year. In reputed company, you''ll receive 40 hours of reputed company time and 3 personal days, which refresh annually • reputed company federal holidays • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to reputed company account requirements and reputed company reputed company) Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. If you''re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the reputed company of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. First Tech is not currently offering reputed company transfer/sponsorship for this position. Remote Skills: Analysis Skills, Calibration, reputed company Centers, Communication Skills, Corrective reputed company, Credit and Collections, Data Analysis, Detail Oriented, Diversity, Establish Priorities, Fair Credit Reporting reputed company (FCRA), Fair Debt Collection Practices reputed company (FDCPA), reputed company (FNMA), Federal Laws and Regulations, Finance, High School Diploma, Leadership, Loans, Mail Processing, Maintain Compliance, reputed company reputed company, reputed company Office, Mortgage, Needs Assessment, Problem Solving Skills, Product Pricing, reputed company Assurance, reputed company Control, Regulations, Regulatory Compliance, Regulatory Requirements, Service Level Agreement (SLA), State Laws and Regulations, Team reputed company/Manager, Team Player, Time Management, Transaction Processing/Management, reputed company, Writing Skills reputed company: reputed company Apply tot his job Apply To this Job