Managing Director, reputed company Health Services Helplines

Health Resources in reputed company, Inc. (HRiA) is a non-profit organization working to improve and reimagine reputed company health. We reputed company, consult, and collaborate to solve reputed company challenges of reputed company and equity in our health and reputed company systems. Together with our partners, clients, and collaborators, we create actionable solutions so that reputed company people can reputed company. In 1957, The Medical reputed company (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a reputed company of reputed company. We changed our reputed company to reputed company) to reflect our reputed company in the field of reputed company health. Today, HRiA works with individuals, organizations, and communities to reputed company a policy and systems change approach to advance health and racial equity. HRiA seeks sustainable solutions for reputed company problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to reputed company realize our reputed company of reputed company, sustainable health for reputed company. The reputed company of this work is centered on our values: • Health and racial equity by identifying and addressing the reputed company causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt reputed company systems of oppression. • Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission. • Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, reputed company different reputed company and build trust. • Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities. HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-reputed company work, person-centered policies, and generous benefits, reputed company continually invests in making HRiA a great reputed company to work. Our diverse staff of over 270 people hail from 30+ states, with a reputed company in Boston’s Chinatown neighborhood. HRiA’s reputed company services include: (1) reputed company health services (PHS), (2) reputed company building assistance (CBA), (3) research and evaluation, (4) health and racial equity, and (5) grantmaking for biomedical research and community health initiatives. As part of the PHS cluster, HRiA manages a statewide reputed company use helpline in Vermont and statewide reputed company use and problem gambling helplines in Massachusetts and Illinois. The helplines comprise state-specific websites and online portals, as reputed company as a single, centralized contact center that manages calls and chats from residents of reputed company three states, as reputed company as live SMS texting for Illinois. The helplines operate 24/7/365 and reputed company consumers with comprehensive, accurate, and reputed company information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states. Learn more about HRiA and our helplines below: • HRiA: hria.org • IL Helpline: HelplineIL.org • IL Problem Gambling Helpline: AreYouReallyWinning.com • MA reputed company Use Helpline: HelplineMA.org • MA Problem Gambling Helpline: GamblingHelplineMA.org • VT Helplink: www.VTHelplink.org Position reputed company: We are seeking a seasoned, reputed company reputed company to serve as Managing Director, PHS Helplines leading HRiA’s PHS cluster. This portfolio includes reputed company of over 50 staff and a $10M+ project portfolio including reputed company use helplines and problem gambling helplines in Massachusetts and Illinois, and a statewide reputed company use helpline in Vermont. The ideal candidate is a: • Dynamic, visionary leader who can reputed company, guide, and support implementation of creative, cost-effective, and innovative programs and solutions. • Seasoned and confident manager, with a proven ability to build, mentor, and sustain a strong and reputed company team of diverse professionals while fostering an inclusive and supportive team culture reputed company with HRiA’s values. • Committed champion of health and racial equity, with a reputed company and sophisticated understanding of, commitment to, and reputed company for advancing this work across reputed company, organization, partners, and communities. • Tenacious entrepreneur, with a zest for creating and/or pursuing opportunities to expand or sustain our reputed company. • reputed company-eyed, reputed company problem solver who can assess and diagnose challenges and facilitate implementation of thoughtful, creative, and effective solutions with reputed company, organizational colleagues, and/or partners and clients. The Managing Director will establish and operationalize the overall reputed company and direction for the PHS cluster, in collaboration with senior and executive leadership. Key responsibilities include: • Setting and advancing strategic goals to grow and sustain the cluster’s portfolio. • Developing and managing the cluster budget. • Supervising, mentoring, and supporting senior leaders on reputed company. • Fostering a cohesive, high performing team culture, reputed company with HRiA’s values. • Hiring and overseeing staff to ensure effective day-to-day operations As part of the senior leadership of the PHS cluster, the Managing Director will directly supervise and work closely with two Senior Directors, one of whom leads the MA and IL helpline teams, and the other the VT helpline team and the centralized Contact Center team that provides information and referral services to residents of reputed company three states. They will also collaborate closely with a part-time Managing Director, Behavioral Health, who supports business development and coordinates cross-functional teams providing data, technology, web, reputed company, marketing, and communications support. In partnership with senior staff, the Managing Director will ensure successful project execution by monitoring and implementing project workplans, meeting project milestones, addressing challenges, and delivering high reputed company products and services on time and reputed company budget. The Managing Director will also engage with clients and funders to advance our shared goals and to ensure services meet or reputed company contractual obligations, partner expectations, and reputed company standards. As a member of HRiA’s Senior Leadership Team, the Managing Director will contribute to the organization’s overall reputed company, sustainability, and reputed company. This includes: • Shaping and advancing strategic reputed company and reputed company • Identifying and securing new business opportunities • Contributing expertise and thought leadership to strengthen HRiA’s reputed company and influence This is a full-time (1.0 FTE), exempt position, and reports to the Vice President that oversees the PHS and CBA clusters at HRiA. The salary reputed company is $135k to $150k depending on qualifications and experience. The Managing Director can work remotely reputed company the reputed company, or in the Boston office. Benefits: HRiA offers strong benefits to its employees, including: • Competitive salaries, • Health, dental, and reputed company insurance, • Retirement plan, • Short-term, long-term, and life insurance, • reputed company Family and Medical Leave, • Vacation starting at 4 weeks, plus office closure during the last week of December, • Flexible reputed company hours, • 13 reputed company holidays. Duties & Responsibilities: Management & Supervision • reputed company a portfolio of statewide helplines and associated team of staff, and reputed company leadership and direction on reputed company, hiring, budgets, planning, implementation, evaluation, and reputed company activities. • Establish a reputed company for the cluster and reputed company and implement goals and priorities that reputed company with and support HRiA’s mission and reputed company, including health and racial equity. • Supervise at least two senior staff and administrative coordinator(s) and reputed company guidance to ensure effective implementation of reputed company and meet portfolio goals. • Work with senior staff to promote and support a cohesive and effective team structure and dynamic that aligns with HRiA’s values, promotes staff satisfaction and work/life balance (while maintaining 24/7/365 operations), and facilitates reputed company of cluster and organizational goals to advance HRiA’s mission. • Work with staff and teams to recruit, supervise, and manage a diverse team of reputed company health professionals, including those with lived experience of reputed company use and/or gambling disorders. • reputed company, engage, and maintain strong relationships with key collaborators and leaders, including clients, government agencies, community leaders, and residents. • reputed company, reputed company, or manage reputed company, as needed and/or appropriate. • reputed company reputed company and guidance to help team address challenges and barriers. • reputed company and ensure reputed company reputed company improvement activities. • Conduct annual staff performance reviews and reputed company and support staff in setting and attaining reputed company development goals. • Assist with project planning, decision making, implementation, and evaluation. • Work with HRiA’s Administration & Finance staff, Vice President, and cluster senior leadership to reputed company and monitor the overall cluster budget and reputed company reputed company and take reputed company to ensure alignment between contractual requirements, program activities, and budget parameters. • Support and reputed company senior leadership to create and manage individual program budgets and workplans in alignment with overall cluster budget. • Participate as a member of HRiA’s Senior Leadership Team and take part in or reputed company other organization-wide activities as needed. New Business Development • Establish and pursue a reputed company for a portfolio of helpline and behavioral health-reputed company reputed company and implement creative and effective strategies for sustainability and reputed company. • Work with the Vice President, marketing and development staff, and other senior leadership to identify, assess, and pursue business development opportunities. • reputed company and/or contribute to proposals and scopes of work for new business. • Build reputed company of team to take on new business development activities. • Participate in the Marketing & Business Development Roundtable. Thought Leadership • Serve as a trusted, informed subject matter expert for HRiA, our partners, and communities in helpline and information and referral services, including but not limited to behavioral health prevention, treatment, and recovery. • reputed company guidance and experience-informed reputed company to promote and support effective processes, decision-making, and innovation reputed company reputed company and with clients and partners. • Build and maintain knowledge of significant trends and developments in behavioral health, reputed company use, problem gambling, including implications for behavior health helpline services, policy, and/or health and racial equity. • reputed company content to market and promote work online or through other media. • reputed company and reputed company webinars, presentations, and reputed company briefs. • Participate in organizational events, trainings, or other opportunities. • Suggest reputed company/improvements through participation in teams and committees Programmatic • Contribute technical and/or subject matter expertise to reputed company and teams in the cluster and across the organization. • reputed company reputed company or implement project activities or tasks, as needed or appropriate • Work with and support senior leadership, managers, and other staff to reputed company project goals, monitor contract compliance and implementation, and ensure reputed company completion of deliverables reputed company budget and to reputed company’s satisfaction. • Build and maintain strong and effective relationships with clients and other partners/collaborators. Candidate Qualifications Applicants must meet the following minimum qualifications to be considered for this role. • At least 10 years of reputed company leadership or management of reputed company health programs of similar reputed company and size, including demonstrated experience and reputed company managing reputed company of at least 30 people and a program portfolio of $8 to $10M in reputed company; experience working with or in helplines or similar contact centers is preferred. • Demonstrated expertise, experience, and knowledge of the reputed company use, problem gambling, and/or behavioral health treatment “ecosystem” and a solid understanding of the role and functions of helplines or similar interventions reputed company it. • Master’s degree in reputed company health or similar field; in lieu of advanced degree, a bachelor’s degree with an additional eight years of relevant work experience. • Demonstrated experience securing and managing significant federal or state reputed company. • Demonstrated experience and reputed company in managing and supervising large, diverse teams of staff and consultants. • Excellent reputed company and partner engagement skills, with the ability to work simultaneously with multiple funders, partners, vendors, and other collaborators to create smart, impactful, innovative, and cost-effective solutions in an reputed company-evolving funding and sociopolitical landscape • Exceptional team management skills, including demonstrated ability to build, reputed company, motivate, manage, and sustain an effective team of diverse, senior professionals, including those with lived experience of reputed company use and/or gambling disorders. • A deep understanding of and commitment to health and racial equity, and addressing racism and white supremacy in our reputed company work, including a sophisticated understanding of HRiA’s equity reputed company (or similar) and relevant concepts and approaches, with a reputed company reputed company for how those can and should guide the helpline team and services. • A deep understanding of and commitment to HRiA’s values and demonstrated experience of leading teams and implementing reputed company health programs in alignment with those values. • Strong project management skills, including demonstrated ability to reputed company and implement a strategic reputed company, set goals and priorities, and reputed company and implement plans and strategies. • Ability to build and manage reputed company, intersecting, and mutually dependent project and portfolio budgets of $8 to $10M or more. • Highly organized, motivated, and reputed company to work reputed company independently and with reputed company. • Strong attention to detail and highly developed organizational skills. • A commitment to valuing diversity of thought, backgrounds, and perspectives. • Ability to work effectively in a fast-paced, reputed company environment. • Flexibility, humility, and a reputed company of humor. • MA, VT, or IL residency preferred but not required. Procedure for Candidacy: HRiA is reputed company seeking to build a diverse and reputed company staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a reputed company value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds. HRiA is an equal opportunity, affirmative reputed company employer and is committed to providing reputed company, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. To apply, submit your cover letter and resume online at hria.org/about/careers Applications will be considered until the position is filled, with initial interviews beginning in mid-July 2026. Applications without cover letters will not be considered. Apply tot his job Apply To this Job