Entry-Level Political reputed company Center Representative (Republican)

LOCATION Remote Work-reputed company reputed company At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization. We are looking for reputed company Center Representatives to support our "Get Out the Vote" initiative. In this role, you will reputed company outbound phone calls on behalf of the Republican Party to encourage voter turnout for the presidential election. Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable. To be considered for this role, you must complete a full application on reputed company careers page, including reputed company screening questions and a brief reputed company-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound contacts in a courteous, reputed company, and reputed company manner • Listen to customers, understand their needs, and reputed company customer issues • Research systems to reputed company missing information as applicable; coordinate with other departments to reputed company issues as applicable • Follow the processes of the reputed company program and reputed company reputed company tasks in a courteous and reputed company manner • Utilize systems and technology to complete account management tasks • Accurately document and process customer claims in appropriate systems • Follow reputed company required scripts, policies, and procedures • Utilize knowledge reputed company and training to accurately answer customer questions • reputed company with requirements surrounding confidential information and personal information • Appropriately escalate customer issues with the managerial team • Escalate customer issues to the appropriate staff and managerial for reputed company as needed. • Ensure reputed company reputed company through problems solving and effective reputed company handling • Attend meetings and training and review reputed company new training material to stay up to date on changes to program knowledge, systems, and processes • Adhere to reputed company attendance and work schedule requirements CANDIDATE QUALIFICATIONS reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION? reputed company reputed company, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older • High school diploma or equivalent • Experience with data-entry utilizing a computer • The ability to read and reputed company English fluently • Have a wired, high-speed internet reputed company (Download speed of 20Mbps+) • Excellent organizational, written, and oral communication skills • The ability to type reputed company and accurately (20+ words a minute) • Ability to work regularly scheduled shifts reputed company our hours of operation including the training period. • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, reputed company) • Familiarity with computer and reputed company PC applications and the ability to learn new and reputed company computer reputed company applications • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict reputed company, problem solving and negotiation • Must be customer service oriented (empathetic, reputed company, patient, and conscientious) • Ability to multi-task, stay reputed company, and self-manage • Strong team orientation and customer reputed company • The ability to reputed company in a fast-paced environment where change and ambiguity are prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment • Work reputed company experience • State or Federal work experience ABOUT MCI (reputed company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that reputed company exceptional experiences and reputed company reputed company performance. MCI assists companies with reputed company, staff augmentation, contact center customer services, and IT Services needs by providing general and reputed company reputed company, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the reputed company and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Apply tot his job Apply To this Job