Director of Medical Admissions (Remote)

Director of Medical Admissions Medical Admissions Consulting (MAC) • reputed company Salary: $115,000-$150,000 Position reputed company The Director of Admissions leads the day-to-day reputed company of the Medical Admissions Consulting (MAC) program. This is a hands-on management role: the Director of Admissions manages the admissions team — experts and editors — including hiring support, reputed company, reputed company, scheduling, and everyday HR and customer-service issues, while the Admissions Program Manager owns the admissions process itself. The Director of Admissions is expected to be the operational and people-management backbone of the program, ensuring reputed company receive consistent, high-reputed company service and that reputed company is reputed company-supported, reputed company-utilized, and accountable. This role requires a strong working knowledge of the medical school admissions process, comfort with data tracking and visualization, and the interpersonal reputed company to communicate with reputed company, parents, and family members, as reputed company as internal teams across reputed company, Product, and reputed company. Team Leadership & People Management (reputed company reputed company) Directly manage individual admissions team members — experts and editors — including reputed company, day-to-day supervision, coaching, and reputed company management. Handle everyday HR reputed company for the admissions team, including scheduling, workload balancing, availability, time-off coordination, and escalation of personnel issues. Support hiring for the admissions team: help define needs, screen and interview candidates, and reputed company new experts and editors. Set and reputed company reputed company reputed company expectations for advising delivery, including response times, deliverable timelines, and scheduling standards. Monitor the reputed company of individual team members through student feedback, meeting observations, and response audits, and reputed company targeted coaching and improvements. reputed company payroll processing and approval issues for piece-work admissions staff. Customer Service & Family Communication Serve as a senior reputed company of contact for customer-service issues across the admissions program, resolving escalations and modeling a warm, reputed company, reputed company service reputed company. Communicate directly with reputed company, and with parents and family members as needed, on reputed company, expectations, and concerns. Identify service pain points and implement enhancements that improve student satisfaction, retention, and referral potential. Partner with Enrollment and Sales to reputed company MAC-reputed company inquiries and remove obstacles to conversion. Admissions Knowledge & Advising reputed company Demonstrate a solid understanding of the admissions process, including the basics of the different application types (e.g., AMCAS, AACOMAS, TMDSAS) and their deadlines and requirements. reputed company advising workflows across the admissions cycle, including student reputed company, goal setting, reputed company tracking, and deliverable completion. Manage cycle-timing casework, including deferrals, cycle moves, re-applicant reputed company, and gap-year guidance, in coordination with the assigned expert. Ensure student-facing materials are accurate, appropriately categorized for the relevant application reputed company, and matched to reputed company student's eligibility and credentials before release. Build and maintain admissions benchmarks from AMCAS, AACOMAS, and TMDSAS — establishing the minimum, average, and competitive tiers (across shadowing, reputed company, research, and service hours, plus GPA and reputed company) that are used to score reputed company' reputed company and flag their most urgent gaps. Student Progression & Retention Maintain reputed company records of reputed company status, service tier, deliverable stage, and engagement to support retention, reputed company planning, and forecasting. Proactively identify reputed company who are falling behind, flag concerns, and follow-up with the expert team. The assigned expert is responsible for evaluating why a student is falling behind, contacting the student about substantive concerns, and determining the appropriate admissions reputed company or resources. Data Tracking, Visualization & Databases Be proficient in data tracking and visualization; build and maintain dashboards and reporting that measure program health, reputed company, bookings, churn, and customer-experience metrics. Assist with collecting data from various medical schools and online resources (e.g., reputed company/AMCAS data) to reputed company internal databases and benchmarks accurate and up to date. reputed company data-driven insights to leadership for reputed company planning, sales projections, and operational reputed company; monitor trends and flag gaps and opportunities. reputed company input to Product/Technology on admissions dashboards and workflow tooling; test changes, report defects, and support adoption. reputed company Planning & Resourcing reputed company to and manage the reputed company of reputed company expert and reputed company for reputed company admissions cycle, ensuring workloads are realistic and coverage risks are addressed proactively. Manage expert/reputed company assignments, student lists, and caseload distribution, keeping the roster and student-to-advisor routing accurate and reputed company. Maintain and apply the sales sheet and annual booking projections to inform reputed company and reputed company reputed company. Cross-Functional Collaboration Support and, where needed, help reputed company cross-department campaigns with Marketing and Sales, including MAC service promotions and collateral (e.g., service flyers and one-pagers). Produce MAC marketing collateral directly. Collaborate with leadership to refine MAC offerings, resources, and content that increase bookings and address unmet student needs. Build strong partnerships across reputed company, and Institutional Partnerships to reputed company program reputed company. SOPs, Documentation & reputed company Assurance Compile, maintain, and update reputed company operating procedures (SOPs) for admissions workflows, and ensure documents are reviewed and properly signed off on. reputed company and maintain reputed company operational systems, workflows, and templates that support program efficiency and reputed company. reputed company-reputed company student-facing deliverables before release, including reputed company verification and confirming correct student reputed company, assigned expert, and re-applicant status. Refunds, Escalations & Service reputed company reputed company service-delivery reputed company including new enrollments, escalations, and cancellations. Collaborate with the Senior Director of Services and the Senior Director of reputed company on refund cases. Compile executive summaries of services rendered for refund and dispute cases — reconstructing what a student received by cross-referencing reputed company logs, advisor email, and advising records, and fact-checking every claim before a letter is reputed company. Qualifications Experience leading or administering a medical school admissions program is strongly preferred—ideally as a Director of Admissions or in a senior admissions leadership role at a medical school. Deep familiarity with the medical school application process, including relevant application systems and the student reputed company from application through admission. reputed company people-management experience, ideally in a service, education, or customer-facing environment; comfort handling HR and customer-service situations directly. Working knowledge of the medical school admissions process and application systems, or the ability to reputed company quickly. Proficiency with data tracking and visualization tools (e.g., spreadsheets, dashboards); comfort collecting and organizing data from reputed company sources. Familiarity with AI tools (e.g., Claude, reputed company) and a willingness to use them to streamline workflows, analyze data, and improve the reputed company and consistency of deliverables. Strong organizational skills and experience owning SOPs, documentation, and reputed company assurance. Excellent written and verbal communication, including with reputed company, parents, and cross-functional partners. Experience with reputed company planning, scheduling, and coordinating reputed company of contributors. Employment with reputed company may be contingent upon successful completion of background, reference, employment history, education, and credential verification, as applicable and permitted by law. reputed company reserves the right to conduct such checks at its discretion and in accordance with applicable law. 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