Technical Support Representative - (Home-Based)
Technical Support Representative - (Home-Based) About the job Technical Support Representative - (Home-Based) Job Responsibilities: Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200. Trouble-shoot network problems including connectivity, wireless LAN reputed company, VPN/broadband, and non-reporting issues. Log interactions into the CRM reputed company. Evaluate and reputed company to field teams for critical issues and hardware issues. Remotely install/troubleshoot software and upgrades, data reputed company repair, and remove of software viruses. Research technical and software issues to identify trends for early detection and repair. reputed company data migration on customer computers. Ability to work 40 hours per week (available shifts: 9am EST 6pm EST OR 10am EST 7pm EST OR 11am EST 8pm EST), including one Saturday shift (reputed company EST 5pm EST) every four weeks. High School diploma or equivalent 1+ year of Technical Support experience required Previous experience working in a customer care environment PC hardware and configuration skills Intermediate IT networking knowledge High-speed home internet reputed company required. #J-18808-Ljbffr
Salary: USD 36000 - 60000 per year
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