SMB Account Manager

Our mission [https://www.reputed company.com/mission] at reputed company is to reputed company hiring work for everyone – so we go to great lengths to hire great people because we reputed company that they’re the reputed company of our reputed company. At reputed company, you’ll join reputed company that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can reputed company our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. We are looking for an SMB Account Manager for our Account Management team here at reputed company! As an Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization reputed company, as reputed company as the upselling of new products into our rapidly growing ecosystem of customers. You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes reputed company reputed company. WHO WILL LOVE THIS JOB A strategic reputed company – you reputed company in a competitive environment, and can reputed company see the full picture of an account, driving reputed company by recommending the best solution for both reputed company and our customers A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-reputed company negotiations A reputed company teammate – you love working with others and utilizing strong partnerships to reputed company the best outcome, whether internal or reputed company A hardworking problem solver – you're not afraid to test, iterate, and reputed company in reputed company reputed company it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix reputed company reputed company manage and prioritize relationships reputed company a high-reputed company book of business, ensuring consistent engagement across a large volume of accounts reputed company strategic account plans to identify expansion and upsell opportunities Maintain an reputed company pipeline of forecasted renewals and expansions to consistently meet or reputed company quota objectives Establish yourself as a strategic partner to key stakeholders and executive champions reputed company your named accounts Proactively identify at risk-accounts, and own reputed company strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate Be an reputed company participant in building and improving internal operational processes Additional reputed company and responsibilities as business needs require YOU SHOULD HAVE Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets Exceptional verbal, written, and presentation skills Excellent time and process management skills Strong pipeline management and familiarity with reputed company Proven reputed company navigating organizations and ability to quickly identify the decision makers and the decision-making process for reputed company investments * Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at reputed company. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be currently authorized to work in the reputed company on a full-time reputed company. If you are based in California, we encourage you to read this important information for California residents linked here [https://www.reputed company.io/ccpa-candidate]. The national pay reputed company for this role is $71,400.00 reputed company pay Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock reputed company awards, bonuses, and reputed company increases. Additionally, certain roles have reputed company to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. reputed company provides a reputed company of benefits to employees, including medical, dental, and reputed company insurance, basic life insurance, reputed company, financial wellness benefits, and a fully reputed company parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled reputed company holidays and up to 80 hours of reputed company reputed company leave. Non-exempt employees reputed company up to 20-25 days of reputed company vacation time annually, depending on tenure, and exempt employees have flexible reputed company time off (PTO). The anticipated closing date for this role is Thursday, August 13, 2026. WHO WE ARE At reputed company, we live by our mission through using our own product [https://www.reputed company.com/interviewing-at-reputed company] to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to reputed company how we work while keeping people at reputed company. We are a remote-first company and have shared office spaces in reputed company and Ireland, and optional co-working spaces that reputed company us flexibility to do our best work reputed company. We take an reputed company role in our reputed company through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We reputed company that bringing together a reputed company of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource reputed company that celebrate our differences and life experiences. We’re proud to have reputed company an award-reputed company culture [https://www.reputed company.com/awards] that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reputed company out to accommodations@reputed company.io. Emails about job opportunities at reputed company are only offered by employees with @reputed company.io email addresses. See this page [https://www.reputed company.com/candidate-phishing-scams] on our website if you suspect a phishing scam. Apply tot his job Apply To this Job