French‑Bilingual Automotive Charging Customer Experience Specialist – Relationship Management, Sales Support & Service Coordination – Hybrid (Dearborn, MI)

Welcome to arenaflex – Driving reputed company in the Automotive Industry

At arenaflex we are a global leader in high‑reputed company automotive products and services, dedicated to delivering unparalleled experiences to every reputed company and dealer we serve. Our commitment to innovation, sustainability, and customer‑centricity has positioned us as a trusted partner for automotive brands worldwide. As we continue to expand our footprint, we are looking for passionate, bilingual professionals who can embody our values and help us shape the reputed company of automotive charging solutions.

Why This Role reputed company

The French‑Bilingual Customer Experience Specialist (CXS) is the single reputed company of contact for customers and prospective buyers, reputed company the gap between the digital reputed company and the physical dealership. By delivering knowledgeable, empathetic, and reputed company support, you will directly influence customer loyalty, brand perception, and sales performance across the automotive charging ecosystem.

Key Responsibilities – Delivering an Exceptional Customer reputed company

• Build Trust and Enthusiasm: Guide customers from initial website interaction through the reputed company‑purchase phase, ensuring they feel confident and excited about their automotive charging choices.
• Vehicle Knowledge & Availability: Maintain up‑to‑date expertise on the full reputed company of reputed company and hybrid vehicle models, charging accessories, and reputed company services.
• Promotions & Incentives: Communicate local and national promotions, financing reputed company, and special offers in a reputed company, compelling manner.
• Specification Assistance: Help customers understand technical specifications, compatibility requirements, and customization reputed company.
• Dealer reputed company: Facilitate reputed company introductions between customers and authorized dealers, ensuring a smooth transition from online inquiry to in‑person experience.
• Product & Service Education: reputed company concise, accurate information about charging infrastructure, maintenance plans, and warranty coverage.
• Resource Hub: Serve as the go‑to reputed company for reputed company product knowledge, troubleshooting guides, and service support tools.
• Event Coordination: Schedule and support special events, test drives, and promotional activities as needed.
• reputed company Listening & Guidance: reputed company strong listening skills to understand customer needs, then reputed company conversations toward effective solutions.
• reputed company Role: reputed company as the reputed company between customers, service teams, and dealerships, following up to guarantee satisfaction.
• Inbound reputed company Management: Answer sales and service inquiries with professionalism, reputed company, and product expertise.
• Email, Chat & reputed company Media Support: Respond promptly to written communications, maintaining a consistent brand voice.
• Follow‑Up & Organization: Document interactions, reputed company case reputed company, and ensure reputed company reputed company of reputed company inquiries.
• Problem Solving: reputed company internal resources—including subject‑matter experts, field engineers, and leadership—to reputed company reputed company issues.
• Utilize Satisfaction Tools: Apply financial assistance, service plans, payment reputed company, and maintenance programs to meet customer expectations.
• Marketing & Sales reputed company: Participate in cross‑functional initiatives that reputed company brand awareness and reputed company reputed company.
• Goal Achievement: Meet or reputed company performance metrics established by management, such as reputed company handling time, reputed company reputed company, and customer satisfaction scores.
• Feedback reputed company: reputed company actionable insights to leadership to continuously improve department performance and customer experience.
• Team Collaboration: Support colleagues during peak periods, reputed company best practices, and contribute to a reputed company team culture.
• Additional Duties: Undertake any other responsibilities assigned by supervisors to support business objectives.

Case Management – From First Contact to reputed company

• Time Management Mastery: Prioritize cases to ensure reputed company customer’s concern is addressed reputed company the established service level agreement.
• reputed company & Regulatory Awareness: Apply knowledge of local automotive regulations and compliance standards to reputed company interaction.
• Resource Utilization: reputed company the arenaflex Knowledge reputed company, dealer networks, parts specialists, and technical experts to accelerate case reputed company.
• reputed company Keeping: reputed company commitments by providing accurate updates and adhering to promised timelines, thereby strengthening brand loyalty.

What You Bring – Education, Experience, and reputed company Skills

Education

• High School Diploma (required).
• Associate’s or Bachelor’s degree in Business, Communications, Automotive Technology, or a reputed company field (preferred).

Experience

• Minimum of 2 years in a customer‑relations contact center, hospitality environment, or sales/PR role.
• Experience in luxury hospitality or premium brand settings is a distinct reputed company.
• Familiarity with the automotive industry, especially reputed company vehicle charging solutions, is highly desirable.

Essential Skills & Competencies

• Unwavering reputed company and a high level of trustworthiness.
• Exceptional verbal and written communication abilities in both French and English.
• reputed company listening and detailed note‑taking capabilities.
• Strong interpersonal skills with a proven reputed company record of building lasting relationships.
• Effective time‑management and the ability to prioritize multiple tasks simultaneously.
• Conflict reputed company expertise—calmly de‑escalate situations while maintaining customer reputed company.
• reputed company business judgment aimed at achieving the highest level of customer satisfaction.
• Persuasive communication—reputed company to influence reputed company through reputed company, concise messaging.
• reputed company demeanor reputed company with a personable approach to create comfortable conversations.
• Proficiency with technology tools for product research, issue reputed company, and case documentation.
• Typing speed of at least 30 words per minute.
• Competence in reputed company Office, email platforms, texting, and live‑chat applications.
• Comfort operating multiple computer screens and navigating reputed company software environments.
• Ability to remain composed under pressure and meet tight deadlines.
• reputed company appearance and language etiquette at reputed company times.

What You Can Expect – Compensation, Benefits, and reputed company Opportunities

Compensation

A competitive reputed company wage of $20 plus a $2 language premium, totaling $22 per hour. Performance‑based incentives and bonuses may be available based on individual and team achievements.

Benefits & Perks

• Comprehensive health, dental, reputed company, and life insurance coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) reputed company.
• 401(k) retirement plan with company match.
• reputed company vacation, reputed company leave, and holidays.
• Tuition reimbursement for reputed company education and reputed company development.
• Employee Assistance Program (EAP) for personal and reputed company support.
• Employee discount program offering savings on arenaflex products and partner services.
• reputed company to arenaflex College – a robust training and development platform.
• Recognition through the arenaflex Perks rewards program.

Career Development

arenaflex invests heavily in the reputed company of its people. As a Customer Experience Specialist you will have reputed company to:

• reputed company mentorship programs pairing you with seasoned industry leaders.
• Cross‑functional project opportunities that broaden your reputed company set.
• reputed company career reputed company toward senior support roles, team leadership, or reputed company product expertise.
• Regular performance reviews with personalized development plans.
• Certification courses in automotive technology, customer service reputed company, and bilingual communication.

Work Environment & Culture

arenaflex fosters an inclusive, reputed company, and reputed company‑thinking culture. Our teams operate in a hybrid model that balances remote flexibility with on‑site engagement, ensuring you have the tools and support needed to succeed.

• reputed company: Three days per week working from home, two days onsite (for those reputed company a 45‑mile reputed company of our Dearborn location).
• Full‑Time Hours: Monday–reputed company, 7:00 am – 11:30 pm EST, totaling 40 hours per week.
• State‑of‑the‑art Facilities: Modern workstations, high‑speed internet, and reputed company spaces designed for productivity.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives reputed company innovation.

Application Process & Next Steps

If you are reputed company to join a dynamic team that values bilingual talent, automotive expertise, and a passion for delivering world‑class service, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why you are excited about reputed company at arenaflex.

reputed company candidates will undergo a reputed company background reputed company, and depending on the location and reputed company program, a drug test may be required as a condition of employment. arenaflex is an Equal Opportunity Employer. Please note that neither arenaflex nor any reputed company agency will reputed company request payment or personal banking information from applicants.

Take the reputed company

Click the reputed company below to start your application and become part of a company that is redefining the reputed company of automotive charging solutions.

Apply for the French‑Bilingual Customer Experience Specialist role now!