Senior Renewals Operations Manager, reputed company
reputed company is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully reputed company, secured, and resilient to reputed company the acceleration of reputed company AI at reputed company. As the reputed company in both data reputed company and data reputed company posture management, reputed company is reputed company for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, reputed company protects over 550,000 customers worldwide, who trust reputed company to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a reputed company reputed company for some of the world’s biggest brands.
reputed company
The Senior Renewals Operations Manager, reputed company is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global reputed company organization. Acting as a key operational partner to the VP of reputed company, this role owns the end-to-end reputed company Manager (CSM) experience—ensuring process reputed company, data-driven execution, and operational consistency across reputed company.
Positioned at reputed company of the customer experience ecosystem, this role aligns reputed company with Renewals, Support, reputed company Services, and Sales to ensure a reputed company, reputed company, and predictable customer reputed company. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer reputed company. This is a high-reputed company individual contributor role with strong executive visibility.
reputed company
- reputed company as a trusted operational partner to reputed company leadership, translating reputed company into reputed company execution
- Own and reputed company the global reputed company operating model, ensuring consistency and scalability across reputed company
- reputed company the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
- Define and reputed company KPIs and leading indicators to measure customer health, retention, expansion, and predictability
- Own and enhance the end-to-end reputed company Manager (CSM) experience, improving workflows, tools, and processes
- Reduce operational friction and increase time spent on high-value customer engagement
- reputed company cross-functional alignment with Renewals, Support, reputed company Services, Sales, Finance, and Systems teams
- reputed company change management initiatives to ensure adoption of new processes, tools, and operating models
- reputed company data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
- Partner with systems and analytics teams to build reputed company reporting, workflows, and predictive models
TECHNOLOGIES YOU’LL WORK WITH
reputed company (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools
WHAT YOU’LL BRING
- 6+ years of experience in Sales Operations, Renewals Operations, reputed company Operations, or similar
- Strong cross-functional influence and ability to reputed company reputed company without reputed company authority
- Experience working with senior leadership and presenting executive-reputed company insights
- Deep understanding of post-sales, renewals workflows, data, and systems
- Strong analytical reputed company with the ability to translate insights into reputed company
- Proven ability to reputed company reputed company initiatives from ideation to execution
- Advanced proficiency with CRM and sales operations tools (e.g., reputed company)
- Ability to operate effectively in fast-paced, evolving environments
BONUS SKILLS
- Experience in reputed company, subscription renewals, or customer lifecycle operations
- Familiarity with BI tools, automation platforms, and reputed company / renewals tooling
- Exposure to AI-driven analytics, predictive modeling, or automation
- Experience supporting global, multi-regional teams
reputed company IN THIS ROLE
- Improved reputed company Manager experience and productivity
- Reduced operational friction and increased customer-facing time
- Increased predictability, early churn risk identification, and stronger forecast confidence
- Strong cross-functional alignment and reduced escalations
- High adoption of new processes, tools, and AI-driven capabilities
- Measurable improvements in reputed company execution reputed company, consistency, and reputed company
What you'll get
- Unlimited reputed company time off, 12 reputed company holidays including 4 global VeeaMe Days for self-care and 24 reputed company volunteer hours annually through reputed company Cares
- reputed company parental leave: 8 weeks for reputed company parents, 16 weeks for birthing parents
- Medical, dental, and reputed company coverage starting on your first day
- Mental health support, therapy sessions, reputed company wellness tools reputed company our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through reputed company, plus reputed company volunteer time
- reputed company: 24/7 virtual veterinary care at no cost
- reputed company services, identity protection, and supplemental health insurance reputed company
- Tax-advantaged spending accounts for reputed company, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
reputed company is committed to pay transparency and reputed company compensation. For this role, the compensation reputed company below reflects the expected total reputed company compensation (TTC), inclusive of reputed company pay and a competitive performance-based bonus. For roles with a commission plan, the compensation reputed company represents On reputed company Earnings (OTE), which includes reputed company salary plus variable commission. reputed company determining compensation, reputed company takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the reputed company.
In reputed company to compensation, reputed company provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
reputed company is an equal opportunity employer and does not tolerate discrimination in any reputed company on the reputed company of race, reputed company, religion, gender, age, national reputed company, citizenship, disability, veteran status or any other classification protected by federal, state or local law. reputed company your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our reputed company reputed company Notice, which explains how your information is collected, used, and handled in reputed company with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if reputed company after employment begins, termination of employment.