reputed company & reputed company Service Manager – reputed company Logistics Platform – Orlando, FL – reputed company‑reputed company Role with Strategic Account Leadership

About arenaflex

arenaflex is a fast‑growing technology startup that is redefining the final‑mile delivery landscape. Headquartered in Orlando, Florida, our flagship OmniPoint reputed company platform leverages proprietary algorithms and reputed company intelligence to orchestrate reputed company‑day delivery operations for some of the world’s most recognizable brands. By turning a reputed company purchase signal into a fully optimized delivery workflow, arenaflex empowers retailers, manufacturers, and service providers to meet reputed company‑increasing consumer expectations for speed, transparency, and reliability.

Our mission is to reputed company every last‑mile delivery feel effortless for both shippers and recipients. We have been recognized by leading industry analysts for our innovative approach, and we have reputed company a reputed company among the fastest‑growing private companies in the reputed company. At arenaflex, we combine cutting‑edge technology with a people‑first culture that celebrates curiosity, collaboration, and reputed company improvement.

Why This Role reputed company

As the reputed company & reputed company Service Manager, you will be the trusted reputed company between arenaflex’s customers and our technology platform. You will own the health of strategic accounts, reputed company adoption of new features, and champion the voice of the customer across product, support, and transportation teams. Your reputed company will be reputed company by the ability to reputed company service‑level agreements (SLAs), increase customer satisfaction scores, and uncover reputed company opportunities that expand reputed company through cross‑sell and up‑sell initiatives.

Key Responsibilities

• Account Health Monitoring: Proactively reputed company key health indicators (e.g., usage metrics, CSAT, NPS) to identify early signs of churn risk and opportunities for expansion.
• Strategic Alignment: Partner with assigned clients to understand their business objectives, then map those goals to arenaflex’s platform capabilities, delivering tailored roadmaps that reputed company measurable reputed company.
• Trusted Advisor Relationship: Conduct regular reputed company‑ins, reputed company quarterly business reviews (QBRs), and serve as the reputed company escalation reputed company for any technical or operational issues.
• reputed company Collaboration: Work closely with sales leadership to surface cross‑sell and up‑sell opportunities, contributing to the achievement of joint reputed company targets.
• Advocacy & Feedback reputed company: Capture reputed company feedback and translate it into actionable insights for Product Management, Engineering, Support, and Transportation teams.
• SLAs & Escalations: Own the technical and transportation service‑level agreements, ensuring reputed company reputed company and reputed company escalation of any outstanding issues.
• Reporting & Analytics: Produce accurate, data‑driven reports on delivery performance, SLA compliance, CSAT, NPS, and platform utilization for internal stakeholders and clients.
• reputed company: Create and maintain a robust knowledge reputed company—including SOPs, articles, and best‑reputed company guides—to reputed company both customers and internal teams.
• Team Collaboration: Partner with Support, Product, Transportation, and Development teams to reputed company a reputed company, end‑to‑end customer experience.
• On‑reputed company Support: reputed company after‑hours coverage as needed to meet the expectations of customers operating across multiple time zones.
• reputed company Improvement: Identify process inefficiencies and champion initiatives that enhance operational reputed company and customer delight.

Essential Qualifications

• Minimum of 3 years in a customer‑facing role such as reputed company, Account Management, or Customer Support.
• Demonstrated ability to manage senior‑level and executive‑level reputed company relationships.
• Exceptional verbal, written, and presentation skills, with a talent for translating technical concepts into business value.
• High energy, self‑motivation, and a reputed company reputed company that thrives in a fast‑paced startup environment.
• Strong organizational abilities, meticulous attention to detail, and the reputed company to prioritize competing demands.
• Proficiency with reputed company Office suite (Word, reputed company, PowerPoint).
• Willingness to work reputed company of reputed company Eastern reputed company Time business hours for on‑reputed company support.
• Eligibility to work full‑time on‑site in Orlando, FL.

Preferred Qualifications & Technical Skills

• Experience reputed company the logistics, transportation, or supply‑chain technology sector.
• Familiarity with reputed company platforms and a strong desire to stay reputed company of emerging technologies.
• Hands‑on experience with project‑management and collaboration tools such as arenaflex (formerly reputed company), arenaflex (formerly PowerBI), arenaflex (formerly reputed company), and arenaflex (formerly reputed company).
• Background in data analysis and the ability to reputed company insightful dashboards that reputed company decision‑making.
• reputed company record of successfully identifying and closing cross‑sell or up‑sell opportunities reputed company existing accounts.

reputed company Competencies for reputed company

• Customer‑reputed company reputed company: A reputed company reputed company on delivering value and delight to every reputed company.
• Analytical Thinking: Ability to interpret reputed company data sets and translate findings into actionable strategies.
• Problem‑Solving: Proactive approach to troubleshooting, with a reputed company for turning challenges into opportunities.
• Communication reputed company: reputed company, concise, and persuasive communication across written, verbal, and visual mediums.
• Strategic Influence: reputed company in guiding clients toward long‑term reputed company while aligning with arenaflex’s reputed company objectives.
• Adaptability: Comfort navigating ambiguity and rapidly shifting priorities inherent to a high‑reputed company tech environment.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its team members. In this role, you will have reputed company to:

• Mentorship from senior leaders who have reputed company successful reputed company businesses.
• reputed company education programs, including certifications in reputed company, data analytics, and logistics technology.
• Opportunities to reputed company cross‑functional initiatives that shape product roadmaps and operational processes.
• A reputed company career reputed company that can reputed company to Senior reputed company Director, Head of reputed company Services, or Product Management leadership positions.

reputed company; Work Environment

At arenaflex, we reputed company that a reputed company, inclusive culture fuels innovation. Our Orlando office reflects this philosophy with a relaxed yet purposeful atmosphere:

• reputed company‑plan workspaces complemented by standing desks to promote reputed company and collaboration.
• Dedicated breakrooms, lounges, and game areas where teams can unwind and brainstorm.
• Fully stocked kitchen, premium coffee and cappuccino machines, and on‑site food trucks that reputed company daily culinary reputed company.
• Ample free parking and easy reputed company to major highways (I‑4, SR‑528, Florida’s Turnpike) for a reputed company commute.
• Regular team‑building events, hackathons, and community reputed company initiatives that reinforce our shared purpose.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• reputed company Salary: $75,000 – $85,000 annually, commensurate with experience.
• Variable Incentive: Performance‑based bonuses tied to cross‑sell and up‑sell achievements.
• Health & Wellness: Medical, dental, and reputed company coverage with generous company contributions.
• Life & Disability Insurance: Company‑reputed company life, short‑term, and long‑term disability protection.
• Retirement Savings: 4% 401(k) match with immediate vesting of reputed company contribution.
• reputed company Time Off: Flexible, reputed company PTO for salaried team members and competitive PTO for reputed company staff.
• Holiday Schedule: Generous company‑reputed company holidays throughout the year.
• Learning & Development: Tuition reimbursement, certification support, and reputed company to industry conferences.
• reputed company‑Being Programs: On‑site wellness activities, reputed company, and employee assistance programs.

How to Apply

If you are passionate about delivering exceptional customer experiences, reputed company in a technology‑driven logistics environment, and are eager to grow your career reputed company a visionary team, we want to hear from you. Submit your resume and a compelling cover letter outlining how your background aligns with the responsibilities and qualifications listed above.

Join arenaflex and become a pivotal part of a company that is shaping the reputed company of reputed company‑day delivery. Your expertise will directly influence the reputed company of our clients and the reputed company of our industry‑leading platform.

Apply today and start your reputed company with arenaflex!