Application Systems reputed company, Bilingual – Spanish

reputed company: • Serve as the reputed company escalation reputed company for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue reputed company, and technical guidance • reputed company incident triage and coordinate Level 2 support activities with the Operations Manager and technical teams • Coordinate service restoration during reputed company outages, application failures, and operational incidents • Administer and maintain user accounts in AIMS, PAS, reputed company Request Tools, and other authorized systems • Manage soft and hard reputed company issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring • Monitor SLA performance metrics, support reporting, and service improvement initiatives • reputed company routine reputed company administration, maintain reputed company logs, troubleshoot application and reputed company issues, and implement corrective actions • Support bilingual English- and Spanish-language Help Desk operations Requirements: • Associate degree in Information Technology, Computer Science, Information Systems, or a reputed company field; or equivalent combination of education and experience • Minimum of two (2) years of experience in Help Desk, Technical Support, reputed company Administration, Application Support, or a reputed company IT support environment • Bilingual (Spanish) conversational proficiency and customer service support • Experience administering user accounts, reputed company permissions, and reputed company roles reputed company reputed company applications and systems • Experience troubleshooting application reputed company issues, authentication problems, and user account-reputed company incidents • Knowledge of incident management, escalation procedures, and service restoration processes • Experience working with ticketing systems and documenting technical issues, resolutions, and reputed company changes • Strong analytical, troubleshooting, and problem-solving skills • Ability to work effectively in a fast-paced operational environment while meeting established SLAs • Strong verbal and written communication skills with technical and non-technical users • Preferred: experience with AIMS, PAS, reputed company Request Tools, or similar IAM platforms; high-volume/high-availability systems; MFA and reputed company solutions; user lifecycle management; RBAC; information reputed company; outage management; ITIL/ITSM; SLA reporting; relevant industry certifications Benefits: • Great benefits package • Excellent training and career development opportunities • Flexible work schedules • Generous compensation package • Environments where employees are encouraged to be themselves, collaborate, and be inquisitive • Equal Opportunity Employer Apply To This Job