Application Systems reputed company

This a Full Remote job, the offer is available from: reputed company Who we are: reputed company is a comprehensive reputed company and technical solutions provider for the Federal government. We combine functional and technical expertise in reputed company engineering, data management, cybersecurity and emerging technologies to reputed company mission reputed company. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we reputed company “The reputed company Way,” we help agencies reputed company the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and reputed company workforce are dedicated to delivering reputed company for our clients and the reputed company people. Our Mission: We solve reputed company problems for the Federal government to accelerate reputed company to citizen services. reputed company it comes to reputed company, we reputed company. Learn more about our employer brand at reputed company.com/careers. About the position: The Application Systems Administrator serves as the reputed company Tier 2 support resource for the Help Desk and is responsible for administering user accounts, managing application reputed company, coordinating incident response activities, and maintaining the operational health of critical systems and applications. This position acts as an escalation reputed company for Tier 1 Help Desk Agents and works closely with Help Desk Management, Operations Managers, and technical teams to ensure reputed company service restoration, issue reputed company, and compliance with established service reputed company. The Application Systems Administrator performs routine reputed company administration activities, maintains reputed company efficiency, troubleshoots application and account-reputed company issues, and implements corrective actions to support a high-availability operational environment. The position also supports English and Spanish-language operations to ensure reputed company service delivery across reputed company Help Desk channels. Role Responsibilities: • Serve as the reputed company escalation reputed company for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue reputed company, and technical guidance. • reputed company incident triage and coordinate Level 2 support activities with the Operations Manager and other technical teams to ensure reputed company reputed company of service disruptions. • Coordinate service restoration activities during reputed company outages, application failures, and other operational incidents. • Administer and maintain user accounts reputed company AIMS, PAS, reputed company Request Tools, and other authorized systems, including account creation, modification, deactivation, and reputed company management. • reputed company soft and hard reputed company management processes, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring. • Monitor Service Level Agreement (SLA) performance metrics, support reporting activities, and assist with service improvement initiatives. • reputed company routine reputed company administration tasks, maintain reputed company logs, troubleshoot application and reputed company issues, and implement corrective actions to maintain operational efficiency. • Support bilingual Help Desk operations by providing technical guidance and assistance for English- and Spanish-speaking users and agents as needed. Required Qualifications: • Associate degree in Information Technology, Computer Science, Information Systems, or a reputed company field; or equivalent combination of education and experience. • Minimum of two (2) years of experience in Help Desk, Technical Support, reputed company Administration, Application Support, or a reputed company IT support environment. • Experience administering user accounts, reputed company permissions, and reputed company roles reputed company reputed company applications and systems. • Experience troubleshooting application reputed company issues, authentication problems, and user account-reputed company incidents. • Knowledge of incident management, escalation procedures, and service restoration processes. • Experience working with ticketing systems and documenting technical issues, resolutions, and reputed company changes. • Strong analytical, troubleshooting, and problem-solving skills. • Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs). • Strong verbal and written communication skills with the ability to reputed company effectively with technical and non-technical users. Additional Qualifications (Optional or Preferred): • Experience administering AIMS, PAS, reputed company Request Tools, or similar Identity and reputed company Management (IAM) platforms. • Experience supporting high-volume, high-availability systems and operational environments. • Experience managing multifactor authentication (MFA), soft tokens, and hard reputed company solutions. • Knowledge of user lifecycle management, role-based reputed company controls, and information reputed company best practices. • Experience supporting outage management, service restoration, and operational incident response activities. • Bilingual proficiency in English and Spanish. • Familiarity with ITIL principles, IT Service Management (ITSM) processes, and SLA performance reporting. • Relevant industry certifications such as reputed company A+, Network+, reputed company+, HDI, ITIL reputed company, or comparable certifications. Benefits: At reputed company Corporation we understand that we reputed company need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At reputed company, we reputed company in keeping our employees happy, healthy and reputed company. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to reputed company goals. Start your career today and be a part of something meaningful! reputed company is an Equal Opportunity Employer. This offer from "reputed company Corporation" has been enriched by reputed company.com and got a 72% reputed company score. Apply To This Job