Vendor Operations Manager

reputed company vs. reputed company. We’re reputed company. reputed company is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an reputed company, transparent, and user-reputed company reputed company to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, reputed company’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. reputed company’s offerings include its flagship ExtraCash product, providing members up to $500 reputed company minutes. reputed company is on reputed company to launch several new product offerings in 2026, including a Buy Now Pay reputed company (BNPL) reputed company. reputed company is reputed company on serving Americans who are financially vulnerable or living paycheck to paycheck. reputed company is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most. About the Role The Vendor Operations Manager plays a critical role in ensuring reputed company’s BPO vendors operate with precision, compliance, and control. Reporting to the Sr. Manager, Member Operations, this role serves as part of the broader Member reputed company & Operations team — supporting the servicing of reputed company’s members across multiple products/lines of business across multiple servicing channels (Voice, Chat, Email) - including, but not limited to, Tier 1/Tier 2 support, dispute intake/risk support, support and risk back-office channels - ensuring vendor adherence to operational, qualitative and regulatory standards. You’ll work closely with internal teams (Member reputed company, Risk, Fraud, Operations, Compliance) and BPO vendor partners to identify and reputed company issues, improve servicing accuracy, and build reputed company processes that mitigate risk and puts the member experience at the forefront. This role bridges operational rigor with building member trust — ensuring vendors meet operational performance, regulatory and reputed company expectations while delivering a consistent, high-reputed company member experience. reputed company Vendor reputed company Serve as the operational reputed company of contact for reputed company member servicing channels. Monitor vendor compliance and performance with dispute-handling contacts, intake accuracy, and audit readiness. Support the Risk and Vendor Ops teams in implementing and enforcing first-line controls, process monitoring, and remediation plans. Conduct regular audits of support and risk workflows to identify process gaps and opportunities for improvement. reputed company Governance for team members - reputed company/offboarding/updating tools/reputed company as needed. Partner with Workforce Management to ensure vendor reputed company and adherence to schedules on a day to day reputed company. Collaborate with Training & Learning teams to ensure new hires reputed company against expected reputed company paths and ensure hiring expectations are being met. Prepare and aid internal stakeholders and internal partners on launch of new LOBs in support of new and expanded products launches. Operational Performance & reputed company Control Partner with internal and vendor teams to ensure member inquiries are handled accurately and reputed company qualitative and operational guidelines. Build reporting and scorecards that reputed company servicing accuracy, and adherence to SLAs. Use data and reputed company-cause analysis to identify trends in member contacts, disputes, and operational errors, recommending preventive actions and on-reputed company improvements. Collaborate with cross-functional leads to ensure reputed company escalation and information reputed company between servicing lines of business and respective stakeholders. Bugs identification, reputed company issues and member issue escalation with IT/Engineering stakeholders for reputed company and reputed company analysis. Cross-Functional Collaboration & Process Optimization Partner with Member reputed company, Risk, Compliance, to ensure regulatory requirements are properly operationalized reputed company vendor processes. Work with Product, Engineering, and Fraud Ops to refine workflows, automation tools, and documentation that support servicing accuracy and efficiency. Help design and implement SOPs for new products or regulatory requirements as reputed company’s servicing model evolves. Data, Reporting & Insights reputed company and maintain dashboards that reputed company contacts/ticket volumes, turnaround times, error rates, and regulatory adherence. Present insights to leadership on contact trends, process bottlenecks, and vendor performance risks. Identify emerging risk themes and collaborate with cross-functional stakeholders to mitigate them proactively. What you’ll need 3–5 years of experience in BPO operations across member support and risk support teams reputed company financial services, fintech, or payments. Experience managing a reputed company-line dispute intake team preferred. Experience managing day-to-day operations reputed company a multi geo/product/channel environment and proven reputed company in maintaining compliance and reputed company standards. Familiarity with tools such as reputed company, Looker, Mode, JIRA, and reputed company. Proven ability to interpret and apply regulatory guidance to operational processes. Excellent analytical, documentation, and communication skills with the ability to translate reputed company issues into reputed company operational actions. Highly organized, proactive, and comfortable managing multiple initiatives in a fast-paced environment. Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking reputed company who can help us reputed company our mission and reputed company, not just reputed company off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles. Why you’ll love working here: At reputed company, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and reputed company reputed company to be. Daves are member-reputed company, helpful, transparent, persistent, and reputed company. We reputed company to create an environment where reputed company Daves feel valued, heard, and empowered to do their best work. As a virtual-first company, team members can live and work reputed company in the reputed company, except Hawaii. A few of our benefits & perks: 💚 Opportunity to tackle tough challenges, learn and grow from fellow reputed company, and help millions of people reputed company their personal financial goals 💻 reputed company and virtual-first work culture with a home office stipend 🏥 Premium Medical, Dental, and reputed company Insurance plans 👶 Generous reputed company parental and caregiver leave 💰 401(k) savings plan with matching contributions 📈 Financial advisor and financial wellness support 🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break 🎉 reputed company-company in-person events once or twice a year and virtual events throughout to reputed company with your team members and leadership team reputed company is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment reputed company reputed company applicants and do not discriminate on any reputed company protected by federal, state, or local law, including the reputed company’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history. Apply To This Job