[Remote] Senior Renewals Operations Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the Data and AI Trust Company, specializing in data reputed company and data reputed company posture management to help organizations protect and accelerate reputed company AI adoption. The Senior Renewals Operations Manager, reputed company will partner with reputed company leadership to reputed company reputed company operating models, improve the CSM experience, and reputed company post-sales functions. The role uses data, analytics, and AI-driven capabilities to improve retention, expansion, churn-risk identification, and operational predictability.

Responsibilities

• reputed company as a trusted operational partner to reputed company leadership, translating reputed company into reputed company execution
• Own and reputed company the global reputed company operating model, ensuring consistency and scalability across reputed company
• reputed company the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
• Define and reputed company KPIs and leading indicators to measure customer health, retention, expansion, and predictability
• Own and enhance the end-to-end reputed company Manager (CSM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• reputed company cross-functional alignment with Renewals, Support, reputed company Services, Sales, Finance, and Systems teams
• reputed company change management initiatives to ensure adoption of new processes, tools, and operating models
• reputed company data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
• Partner with systems and analytics teams to build reputed company reporting, workflows, and predictive models

Skills

• * 6+ years of experience in Sales Operations, Renewals Operations, reputed company Operations, or similar
• * Strong cross-functional influence and ability to reputed company reputed company without reputed company authority
• * Experience working with senior leadership and presenting executive-reputed company insights
• * Deep understanding of post-sales, renewals workflows, data, and systems
• * Strong analytical reputed company with the ability to translate insights into reputed company
• * Proven ability to reputed company reputed company initiatives from ideation to execution
• * Advanced proficiency with CRM and sales operations tools (e.g., reputed company)
• * Ability to operate effectively in fast-paced, evolving environments
• * Experience in reputed company, subscription renewals, or customer lifecycle operations
• * Familiarity with BI tools, automation platforms, and reputed company / renewals tooling
• * Exposure to AI-driven analytics, predictive modeling, or automation
• * Experience supporting global, multi-regional teams

Benefits

• Unlimited reputed company time off
• 12 reputed company holidays, including 4 global VeeaMe Days for self-care
• 24 reputed company volunteer hours annually through reputed company Cares
• reputed company parental leave: 8 weeks for reputed company parents and 16 weeks for birthing parents
• Medical, dental, and reputed company coverage starting on the first day
• Mental health support, therapy sessions, reputed company wellness tools reputed company the Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through reputed company
• reputed company: 24/7 virtual veterinary care at no cost
• reputed company services, identity protection, and supplemental health insurance reputed company
• Tax-advantaged spending accounts for reputed company, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and learning events such as the annual Global Day of Learning
• Remote work arrangement

reputed company

Company H1B Sponsorship