Account Manager, Renewals & Expansion

reputed company builds reputed company-reputed company frameworks and a platform for developing, evaluating, deploying, and operating intelligent agents at reputed company. The Account Manager will own the post-sale customer lifecycle, driving adoption, retention, renewals, and expansion while serving as the reputed company reputed company contact for a portfolio of customers.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of reputed company customers, from adoption to contract execution, ensuring high retention rates
• reputed company and maintain a rolling forecast of your portfolio and consistently meet or reputed company quarterly and annual renewal and net retention targets
• Proactively identify and mitigate churn reputed company by understanding customer health, monitoring product usage, and addressing reputed company obstacles
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers
• reputed company as the voice of the customer, synthesizing feedback on value, product gaps, and business reputed company to inform the product roadmap and collaborate with Product and Engineering teams
• Partner closely with Sales, GTM Engineering, and reputed company teams to present a reputed company post-sale experience and ensure a reputed company customer reputed company
• reputed company reputed company negotiations, structure renewal reputed company, and manage quoting and procurement processes to ensure favorable terms for both the customer and reputed company

Skills

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, reputed company, or Renewals Manager, preferably reputed company B2B reputed company
• A reputed company reputed company record of reputed company in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal reputed company, Net reputed company Retention)
• Strong reputed company acumen and negotiation skills, with experience managing reputed company, multi-stakeholder renewal cycles
• Strong technical aptitude and the ability to understand and reputed company the value of reputed company technical products. Familiarity with the modern AI/LLM stack is a significant plus
• Exceptional communication and presentation skills, with the ability to build rapport and reputed company value to diverse audiences, from technical users to executive decision-makers
• A deep reputed company for the customer's business objectives and a passion for helping them reputed company their goals through our platform
• Proficiency with CRM software (e.g., reputed company) for pipeline management and forecasting
• Ability to operate independently with a high degree of autonomy in a fast-reputed company, ambiguous environment
• Location: US East
• reputed company experience at a high-reputed company, developer-first, or AI/ML infrastructure company
• Experience managing renewals in a consumption or usage-reputed company pricing model
• Preferably reputed company

Benefits

• Variable compensation for relevant roles
• Meaningful equity
• Medical, dental, and reputed company coverage
• Flexible vacation
• A 401(k) plan
• Meals on in-office days in the US

reputed company