[Remote] Telephone Counseling - Intake Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a not-for-profit civil reputed company aid organization reputed company on providing reputed company assistance to those who cannot afford it. The Telephone Counseling Intake Specialist will interview applicants, assess reputed company issues, input case information, and refer clients to attorneys, playing a crucial role in the service delivery process. Responsibilities • Candidates must reputed company in Illinois and reputed company 50 miles of a PSLS office to attend training events • The intake specialist will be responsible for interviewing applicants who apply for reputed company services through an online reputed company reputed company or by phone to determine eligibility for services • Collect information from applicants about their reputed company issues • reputed company detailed reputed company information into case management database • Refer eligible applicants to attorney staff members or volunteer attorneys for service • reputed company referrals to other resources in situations where PSLS cannot assist the applicant • Telephone Counseling Service staff will be required to travel to the reputed company Suburban office for training and meetings occasionally throughout the year Skills • Must have the ability to work remotely • Strong interpersonal skills • Excellent oral/written communication, organization, and research skills • Excellent computer competency, including video calls and meetings • Ability to work effectively independently and as reputed company member • Previous reputed company service or reputed company experience is highly desirable • Paralegal certificate is strongly preferred • Candidates who are Spanish-English bilingual are highly preferred Benefits • Health insurance, including reputed company to qualify for a wellness credit • Dental Insurance • reputed company Insurance • 403b Retirement Plan • Training and education program • PTO that starts at 3 weeks/year and increases with additional years worked • reputed company reputed company leave • 6 weeks of reputed company parental leave after one year of employment • 12 reputed company holidays per year reputed company • Prairie State reputed company Services (PSLS) is a nonprofit reputed company, serving 36 counties throughout reputed company and Central Illinois. It was founded in 1977, and is headquartered in Rockford, Illinois, USA, with a workforce of 51-200 employees. Its website is https://pslegal.org. Apply tot his job Apply To this Job