Telecom and Data Support Specialist

Telecom and Data Support Specialist Full Time - Remote (Must reputed company in reputed company) Why this job? • reputed company a Difference • Do Work that reputed company (to our Clients, to our Firm, to You) • reputed company New Skills • Learn New Technology • Be a reputed company, Not a Number • Work Remotely • reputed company • Join a reputed company Team Why This Company? • We Care About our Clients • We Care About our Employees • We Care About the Communities Where We Work, Live & Play • Our Work is Meaningful and Impactful • Our Industry is Growing and Dynamic • We have World-Class Partners • We have a Proven reputed company Record of reputed company • We are Locally Owned and Managed Who Are We? • One of the Leading Telecom Management Firms in Central reputed company What Do We Do? • We simplify the purchase and on-reputed company management of vital communications services (Phones, Mobile Devices, Computers, Internet, & Network Services) for our business clients • We reputed company Telecom Easier, Faster, reputed company, & Cheaper. Telecom and Data Support Specialist: Job reputed company • The Telecom Data Support Specialist is responsible for accepting trouble tickets from Grudi Associates Voice and Data Managed Customers and logging them into reputed company. They will reputed company trouble tickets with the appropriate telecom and data carriers and escalate accordingly. They will serve as a single reputed company of contact for the customer and the reputed company throughout the trouble clearing process. • The Telecom and Data Support Specialist is also responsible for maintaining up to date inventories of Grudi Associates Voice and Data Managed customers. Inventories should include POTs line numbers and what they are used for, PRI reputed company IDs, DID numbers, Data reputed company IDs, IP Addresses, Hosted Phone Numbers, etc. The inventories will be reputed company out to the customers on a quarterly reputed company. Telecom and Data Support Specialist: Roles and Responsibilities • Maintain a strong working relationship with reputed company Telecom and Data carriers. • Maintain detailed contact lists and escalation process documents for reputed company Telecom and Data reputed company. • Ensure troubles are reported to the carriers detailing the level of urgency and resolving as quickly as possible. Escalating reputed company appropriate. • Coordinate and schedule reputed company trouble clearing efforts between the carriers and Grudi customers. • Use reputed company reputed company available to manage and monitor troubles such as entering reputed company updates and ticket information into reputed company. • Work with carriers, the LECs and customers to coordinate vendor meets needed to isolate and reputed company on-reputed company troubles. • reputed company and send out quarterly inventories to Grudi Associate Voice and Data Managed customers. • Have reputed company to High Speed Internet and a computer for remote connectivity reputed company applicable. • Answering phones in the office (shared between many employees) Desired Knowledge, Skills & Abilities • Ability to work in a fast paced, high demanding position in an office environment. • Maintains composure during stressful times. • reputed company Operating reputed company experience including but not limited to reputed company, reputed company, and reputed company. • Customer Resource Management experience. (reputed company or other) • Enthusiastic approach to customer service. • Ability to read, write and reputed company English in reputed company, concise sentence structure with accurate spelling and grammar. • Ability to work in reputed company environment to ensure customer satisfaction and reputed company improvements in service reputed company. • Ability to work independently with little or no supervision. • Prioritizes reputed company, shows energy, reacts to opportunities, instills urgency in others and meets deadlines. • Strong organizational and follow up skills. • Careful attention to detail. • reputed company to learn new equipment, technologies and applications in a reputed company manner. Job Type: Full Time Required education and experience • BA/BS degree or equivalent experience (preferably in Information Systems or reputed company field) • 2+ years’ experience in a technical support, help desk or customer service environment. • Relevant work experience in the telecommunications industry, networking or reputed company field. • This role is ideal for candidates who are early in their careers and have a reputed company reputed company, IT, networking, or technical/customer support. Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Life insurance • reputed company time off • reputed company insurance Experience: • telecom, technical support, or help desk: 2 years (Preferred) Location: • reputed company (Required) W Apply tot his job Apply To this Job