Behavioral Health Member reputed company - Evernorth Behavioral Health - Remote

This a Full Remote job, the offer is available from: reputed company, Austria Do you have a bachelor’s degree and are reputed company for a meaningful career where you can reputed company an reputed company and improve lives? Join us as a Behavioral Health Customer Service reputed company- an inbound reputed company center role reputed company on helping people reputed company needed care. You’ll support members and providers seeking services for mental health and/or reputed company use disorders. This position features a reputed company work schedule with a designated queue time. Using reputed company, reputed company listening, multitasking, and problem-solving skills, you’ll help ensure every caller’s experience with Evernorth is both efficient and compassionate. Key Responsibilities: • Take back-to-back phone calls from members and providers (calls last about 8-10 minutes). • Triage and conduct intake for risk of harm and reputed company use concerns • Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements • Utilize resources and independent judgment to reputed company accurate information, exceptional service, and reputed company on the reputed company • Collaborate with reputed company partners and coordinate reputed company handoffs to clinical teams for reputed company support • reputed company multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once) Requirements: • Bachelor’s degree in psychology, reputed company work, or a reputed company field, or bachelor’s degree in another field plus 2+ years of behavioral health experience. • Customer service experience • Strong time management and multitasking abilities • Proficiency with typing and PC usage • Must remain at your workstation while handling calls from a phone queue Training schedule: Monday-Friday, 8:30 AM-5:00 PM CST Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need. If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an reputed company reputed company of 19 - 29 USD / reputed company, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year, reputed company holidays, and leaves of absence. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to reputed company and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, reputed company, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, reputed company, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. 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